2/10 Terrible
Ann
Business traveller
19 Mar 2025
This reservation was made through Expedia and proved to be one of the most horrible experiences I have had in years. The desk Clerk was an absolute nightmare. The first set of door key/cards indicated that my room was room number 224 but despite multiple attempts the cards did not work and he tells me if I put them near anything magnetic, I ruin them. The second set, which was only one, I placed between my teeth. It did not work either upon returning to the lobby. He began to shout that I would not “disrespect him”. And insisted that the door was open and the key did work. He then insisted that I follow him back upstairs so that he could show me. As I neared the door to room number 224 I began to slow down, but he kept going. With a rather dramatic flourish he open the door to room 228 and looked at me to say there.
When I showed him the room card that said 224 he got very still, then went around me again telling me I would not disrespect him in a most agitated manner and that I could leave.
That seems like good advice at the time so I gathered all my stuff one last time went down to the desk and ask him please to cancel my reservation and was there anything I needed to sign? He said no so I left and went to a different motel.
I called customer service from that motel room and was told I needed to call the manager of the Holiday Inn the next morning. I was not able to do that until about 1 o’clock the next afternoon and when I did a very gruff young man answered the phone.…….
Ann
Stayed 1 night in Mar 2025