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Sheraton San Jose Hotel, Costa Rica

4.0 star property

Photo gallery for Sheraton San Jose Hotel, Costa Rica

Presidential Suite, 1 Bedroom, Terrace (Panoramic View) | Living room
Outdoor pool, pool loungers
Exterior
Premium bedding, down duvets, minibar, in-room safe
Balcony view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose, 10203
  • Place, Multiplaza Mall Escazu
    ‪5 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Place, Hospital Cima San José
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Panoramic View, High Floor)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Panoramic View, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed, Balcony, Mountain View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, Mountain View

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, City View

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Panoramic View, High Floor)

Club Room, 2 Queen Beds (Panoramic View, High Floor) | Mountain view

Club Room, 2 Queen Beds (Panoramic View, High Floor)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 Bedroom, Bathtub (Panoramic View)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 Bedroom, Bathtub (Panoramic View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

Presidential Suite, 1 Bedroom, Terrace (Panoramic View) | Living room

Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds, Mountain View, Rain Shower

Premium bedding, down duvets, minibar, in-room safe

2 Queen Beds, Mountain View, Rain Shower

  • Sleeps 3

2 Queen Beds, City View, Rain Shower

  • Sleeps 3

1 King Bed, City View, Rain Shower

  • Sleeps 2

Deluxe Room With Balcony

  • Sleeps 2

1 King Bed, Panoramic View, Sheraton Club Access, Rain Shower, High Floor

  • Sleeps 3

Deluxe Room, 1 King Bed, Mountain View, Sheraton Club Access, Balcony, Larger, Rain Shower

  • Sleeps 3

Deluxe Room, 2 Queen Beds, Mountain View, Sheraton Club Access, Balcony 2, Larger, Rain Shower

  • Sleeps 5

1 King Bed, Sheraton Club Access, Mobility Accessible With Roll-in Shower, Panoramic View, High Floor

  • Sleeps 3

King Room With City View And Roll-in Shower-Mobility Accessible

  • Sleeps 3

1 King Bed, Mountain View, Rain Shower

  • Sleeps 3

2 Queen Beds, Panoramic View, Sheraton Club Access, Rain Shower, High Floor

  • Sleeps 5

Presidential Suite, 1 Bedroom, 1 King Bed, Panoramic View, Sheraton Club Access, Private Terrace, Dining Area, Poker Table, Deep Soaking Tub, Living Room, Rain Shower, Larger

  • Sleeps 3

Junior Suite, 1 Bedroom, 1 King Bed, Panoramic View, Sheraton Club Access, Larger, Deep Soaking Tub, Living Room, Rain Shower

  • Sleeps 3

1 Bedroom Suite, 1 King Bed, Panoramic View, Sheraton Club Access, Balcony, Larger, Rain Shower, Deep Soaking Tub, Living Room, High Floor

  • Sleeps 3

Deluxe Room, 1 King Bed, Mountain View, Sheraton Club Access, Larger, Rain Shower

  • Sleeps 3

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About the area

Guachipelin

When you stay at Sheraton San Jose Hotel, Costa Rica in San Rafael, you'll be connected to a shopping center, within a 5-minute drive of Multiplaza Mall Escazu and Multipark. .This casino hotel is 3.9 mi (6.2 km) from Sabana Park and 4.1 mi (6.6 km) from National Stadium of Costa Rica.

What's nearby

  • Multiplaza Mall Escazu - 5 min walk - 0.5 km
  • Multipark - 11 min walk - 1.0 km
  • Plaza Tempo - 18 min walk - 1.5 km
  • Avenida Escazú Shopping Center - 2 min drive - 2.2 km
  • Hospital Cima San José - 2 min drive - 2.2 km

Getting around

  • San Jose Contraloria Station - 12 min drive
  • Juan Santamaria Intl. Airport (SJO) - 31 min drive

Restaurants

  • ‪The Market - ‬9 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Zambra - ‬9 min walk
  • ‪Le Petit Chez Christophe - ‬8 min walk
  • ‪Ivory Garden - ‬1 min walk

About this property

Sheraton San Jose Hotel, Costa Rica

Beaux Arts San Rafael hotel connected to a shopping center, 9-minute walk to Multiplaza Mall Escazu
Sheraton San Jose Hotel, Costa Rica offers 170 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 170 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Try your luck at the casino and enjoy other recreational amenities including an outdoor pool and a steam room. This Beaux Arts hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride on the shuttle (surcharge), which operates within 300 meters.
Enjoy Fusion cuisine at Curu, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in San Rafael? This hotel has 5651 square feet (525 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Curu - This restaurant specializes in Fusion cuisine and serves breakfast and lunch.
Ivory Bistro - This bistro specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Joker's - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 300 metres
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Curu
  • Ivory Bistro
  • Joker's

Things to do

  • 140 slot machines
  • 19 gaming tables
  • Billiards/pool table
  • Casino (193,752 square foot of space)
  • Gym
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,651 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bus station shuttle
  • Area rugs in room
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 8 to September 8:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CRC 11750 per pet, per night, plus a one-time cleaning fee of CRC 52000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 16500 per person
  • Airport shuttle fee: CRC 27000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 27000 (one-way)
  • Pet fee: CRC 11750 per pet, per night plus CRC 52000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel Costa Rica Escazu
Sheraton San Jose Costa Rica Escazu
Sheraton San Jose Hotel Costa Rica Guachipelin
Sheraton San Jose Costa Rica Guachipelin
Hotel Sheraton San Jose Hotel, Costa Rica Guachipelin
Guachipelin Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica Guachipelin
Sheraton San Jose Hotel Costa Rica
Hotel Sheraton San Jose Hotel, Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica San Rafael
Sheraton San Jose Hotel, Costa Rica Hotel San Rafael

Sheraton San Jose Hotel, Costa Rica Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 743 out of 1011 reviews
Rating 8 - Good. 173 out of 1011 reviews
Rating 6 - Okay. 53 out of 1011 reviews
Rating 4 - Poor. 17 out of 1011 reviews
Rating 2 - Terrible. 25 out of 1011 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Noah

Liked: Cleanliness
Disliked: Staff & service, amenities
Poor service - our room was 45 minutes late being ready. After a 5 hour drive with a 1 year this was unacceptable. We requested a crib on the reservation and even messaged in advance. When we finally did get to our room there was no crib. We had to request it 3 more times and finally received it 3 hours later. When it finally arrived it came with no bedding. Not noted on Hotels.com is that the pool is only open from 11am to 6pm. So after our room being late, multiple attempts to get a crib and finally eating we were unable to even use the pool. For a high rated hotel these are all problems that we should not be dealing with. They need some new management with someone me who can plan ahead and not have such obvious issues
Stayed 1 night in Nov 2025

10/10 Excellent

Nishit

Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 2 nights in Oct 2025

10/10 Excellent

Herman

Stayed 1 night in Nov 2025

10/10 Excellent

Shereka

Liked: Amenities
I decided to book a room at the Sheraton on a whim while visiting Costa Rica and loved everything about the stay, Minus there aren’t many English channels on the television but I had gadgets to keep me busy so that wasn’t a problem. I booked a room with Club Lounge Access so breakfast everyday was freshly prepared. The Italian upstairs was gorgeous with a pool in the middle. The casino downstairs was a plus and their food too was amazing. Overall, I would recommend the Sheraton for a high-end stay in San Jose Costa Rica
Stayed 3 nights in Sep 2025

8/10 Good

Ruy

Stayed 1 night in Oct 2025

10/10 Excellent

Saul

Stayed 2 nights in Oct 2025

10/10 Excellent

RAJEEV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Quaila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

david

Stayed 1 night in Oct 2025

10/10 Excellent

Gennadiy, Jersey city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is great. comfortable beds
Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Oct 2025

8/10 Good

Eran

Stayed 1 night in Sep 2025

10/10 Excellent

Bennett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casino and Multiplaza are very close
Stayed 1 night in Oct 2025

10/10 Excellent

MAGDIEL

Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very accommodating. Good food and clean place. We would definitely come back.
Stayed 1 night in Sep 2025

10/10 Excellent

thomas

Was fine
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Stayed 2 nights in Sep 2025

10/10 Excellent

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Stayed 2 nights in Sep 2025

10/10 Excellent

Ahmed

Stayed 1 night in Sep 2025

10/10 Excellent

Dolores, Guayaquil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good quality food, great view from room and breakfast room. Would have loved a larger pool with more flexible schedule, the heated water was a very appreciated.
Stayed 6 nights in Aug 2025

6/10 Okay

Carlos, Guatemala

Travelled with family
Liked: Cleanliness
A/C in the room didn't work properly, had it at max power and ir was hot as hell, never used a blanket. Breakfast options could improve, food lacked taste and coffe was burnt
Stayed 1 night in Sep 2025

10/10 Excellent

rita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, great breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service, the employees are the best love this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, amenities
Always stay here. Great dinning options casino. Super located close to everything. Staff is incredibly helpful and pleasant
Stayed 1 night in Jul 2025

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Jul 2025