The Copley Square Hotel was a legendary Boston hotel, founded in 1891, that I selected because of its reputation for historical charm and uniqueness. Its location is excellent, ideal for this trip for me. I had stayed there before maybe 15 years ago. But it was terribly disappointing on returning to find that the new management ("Found") has stripped the property completely and given it bare-bones, low-grade motel-like decor and minimal amenities. The front reception area was barren and unwelcoming. All clean, but despite new ownership, one of the two elevators was broken. Once I got to my room, the actual bed was very comfortable and the shape and proportion of the room were still lovely, and probably the new owners had improved stuff like plumbing... but the amenities were so bare-bones there was not even a kettle to heat water in the room. Having to go downstairs to the barren lobby to get to the coffee machine in the morning was really not hospitable.
It wasn't the fault of the personnel. The lady who was on duty when I checked in very, very late was very gracious, and I have no complaints at all with the cleanliness and housekeeping of the room. These folks were fine. And I hope the Found management has done some good for the hotel's infrastructure. So I hope they will soon sell it to some other company that recognizes the value of bringing back the historical style and beauty that used to give this hotel its grace. Then I will want to come back again.