Shortly after check in we checked out. Upon arrival, a man was smoking behind the bushes immediately outside the lobby, the area smelled like pot and a homeless person was occupying the bench complete with their belongings and yelling loudly. The hallways were dirty and stained. Our room carpet was also dirty and the bottom of the bathtub had the worst wear we have ever seen which made it visibly dirty, stained, unsanitary and not okay.
We contacted hotels.com regarding our reservation right away. The agent called the hotel and was told no manager was available until the following morning and to not worry they would request the refund. We checked out and rebooked at a hotel down the road - assembly row by Marriott.
There is no chance this hotel represents the La Quinta brand. While clearly on the budget end of hotels in this area, the expectation to any guest is for cleanliness, maintenance and safety.
This morning hotels.com had a difficult time reaching a manager and then was told no refund would be offered. This is not ok - we did not stay, our rooms were not in acceptable condition nor was the outside lobby area secure.
We understand only La Quinta is able to make a refund based on our reservation type. Please do the right thing, refund our stay and conduct a review of this hotel’s condition. It’s a disgrace for the brand.