See all properties
Save

SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property

Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout curtains, iron/ironing board
Property amenity
Lobby
Exterior
Free daily continental breakfast

Reviews

5.8 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Breakfast included
  • Housekeeping
  • Parking included
  • 24/7 front desk

Explore the area

View map
Buena Park, CA
  • Medieval Times
    ‪12 min walk‬
  • Knott's Berry Farm
    ‪2 min drive‬
  • Knott's Soak City Water Park
    ‪2 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

The Buena Park Hotel & Suites

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.7 out of 5, Good, 1,868 reviews
The Buena Park Hotel & Suites

About the area

Buena Park

Located in Buena Park, SureStay Hotel by Best Western Buena Park Anaheim is connected to a shopping center, within a 5-minute drive of Medieval Times and Knott's Berry Farm. .This hotel is 2 mi (3.1 km) from Knott's Soak City Water Park and 6.4 mi (10.4 km) from Disneyland® Resort.

What's nearby

  • Medieval Times - 12 min walk - 1.0 km
  • Knott's Berry Farm - 2 min drive - 1.9 km
  • Knott's Soak City Water Park - 2 min drive - 1.9 km
  • Disneyland® Resort - 9 min drive - 11.4 km
  • Honda Center - 12 min drive - 15.9 km

Getting around

  • Buena Park Station - 10 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 9 min drive

Restaurants

  • ‪In-sīt Coffee - ‬2 min walk
  • ‪CGV Cinemas Buena Park - ‬4 min walk
  • ‪Denny's - ‬5 min walk
  • ‪La Huasteca - ‬5 min walk
  • ‪Golden Rose Restaurant & Banquet Hall - ‬8 min walk

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel connected to a shopping center in Buena Park with free breakfast
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.
Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as desks and coffee/tea makers.
Don't miss out on recreational opportunities including an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a vending machine.
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

Reviews

SureStay Hotel by Best Western Buena Park Anaheim Reviews

5.8

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness
Rating 10 - Excellent. 195 out of 1002 reviews
Rating 8 - Good. 182 out of 1002 reviews
Rating 6 - Okay. 201 out of 1002 reviews
Rating 4 - Poor. 155 out of 1002 reviews
Rating 2 - Terrible. 269 out of 1002 reviews

Reviews

4/10 Poor

Katherine

Travelled with family
Disliked: Amenities
There was an overpowering bleach smell when we first walked in our room. Tried to use the pool but it was dirty, we did use the jacuzzi but it was not hot, room temperature at best. Stayed in it for 2 hours and consistently turned on the jets but it would still not heat up. I did like the quality of the body wash and shampoo and conditioner.
Stayed 2 nights in Jun 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessible, safe location,
Stayed 1 night in Jun 2025

6/10 Okay

Liezl

Stayed 3 nights in Jun 2025

10/10 Excellent

Jada

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly
Stayed 2 nights in Jun 2025

10/10 Excellent

Rachel

Stayed 1 night in Jun 2025

10/10 Excellent

Emmanuel

Stayed 1 night in Jun 2025

6/10 Okay

Azucena

Stayed 2 nights in Jun 2025

6/10 Okay

Tammirriah

Stayed 2 nights in Jun 2025

10/10 Excellent

kelsey

Stayed 2 nights in May 2025

4/10 Poor

Cynthia

Room had a very bad smell Tv only had 5 channels pillows were dirty and yellow thank god i took ours. Continental breakfast was a joke,
Stayed 1 night in May 2025

8/10 Good

Maria, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in May 2025

4/10 Poor

Dewey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the lobby had no idea how to do his job, The hotel was dirty, the floor felt grimy and dusty when I got the room, the bedsheets were already stained, and overall it just wasn’t a pleasant hotel to stay at.
Stayed 4 nights in May 2025

8/10 Good

JiEun

Liked: Staff & service
Disliked: Cleanliness
The bathroom including shower seems new and clean. However the hair dryer and heater/AC were covered with dust, the table and ironing board was unpleasant and unclean. The location was pretty safe, lots of restaurants, market. Very convenient.
Stayed 8 nights in Apr 2025

10/10 Excellent

sony

Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

EVELYN

Travelled with family
Liked: Cleanliness, staff & service
I really wished they would’ve covered the bed to avoid showing the plastic on the box spring. It really looked awful. Also my son saw a covkroach
Stayed 2 nights in Apr 2025

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!
Stayed 2 nights in Apr 2025

8/10 Good

Torey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Luisa

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The heater was not working and I asked the front desk for extra blankets and they didn’t have any extras. They don’t provide toothpaste or toothbrush. Also breakfast is very limited. I don’t recommend this hotel.
Stayed 1 night in Apr 2025

6/10 Okay

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quit and close to restaurants. Only wish there was softer towels and washcloths offered. Other than that we enjoyed our stay.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Cold shower

No hot water for a while to shower
Stayed 1 night in Apr 2025

6/10 Okay

Logan

Travelled with family and small children
Disliked: Amenities
Cheap hotel, we had 2 nights booked after returning from Knotts berry farm our key cards didn’t work and had to get 2 new ones.
Stayed 2 nights in Apr 2025

10/10 Excellent

Anna

Stayed 1 night in Apr 2025

6/10 Okay

Thomas

Travelled with family
Liked: Room comfort

Ok for sleeping. Sorry Breakfast.

Check in person was very nice and quick. The bed was very comfortable. The shower curtain had some stains on it and 3 long black hairs on it. When I asked for extra pillows at the front desk they said housekeeping was gone and they could not get any pillows. The breakfast is just mini muffins, toast and 2 bland cereals. The juice machine was broken. They did not have a trash can in the eating area. Overall just OK.
Stayed 1 night in Apr 2025