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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

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Interior
Restaurant
Premium bedding, desk, iron/ironing board, free cots/infant beds
Lobby

Reviews

4.8 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet-friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, United Memorial Medical Center
    ‪4 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the area

Batavia

With a stay at Quality Inn & Suites Palm Island Indoor Waterpark in Batavia, you'll be within a 5-minute drive of Palm Island Indoor Waterpark and Batavia Downs Casino. .This family-friendly hotel is 15.5 mi (24.9 km) from Six Flags Darien Lake and 1.1 mi (1.7 km) from Centennial Park.

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • United Memorial Medical Center - 4 min drive - 2.9 km
  • Rochester Regional Health - 4 min drive - 2.9 km
  • Horseshoe Lake - 9 min drive - 12.1 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Burger King - ‬3 min drive
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬10 min walk

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge).
Make yourself at home in one of the 194 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a water park (surcharge), or other amenities including complimentary wireless internet access and an arcade/game room. Additional features at this hotel include gift shops/newsstands, a banquet hall, and a vending machine.
Take advantage of the hotel's room service (during limited hours). A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Batavia? This hotel has 7319 square feet (680 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 103 out of 1000 reviews
Rating 8 - Good. 133 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 213 out of 1000 reviews
Rating 2 - Terrible. 390 out of 1000 reviews

4.8/10

Cleanliness

6.4/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Pilar

Liked: Staff & service
Disliked: Property conditions & facilities
Very unkept and not clean
Stayed 2 nights in Jul 2025

4/10 Poor

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed there two nights. The first night, our TV didn't work, the tub barely drained, the sink was cracked, and there were several stains on the bed cover. They moved us to another room the 2nd night which was better, but still not great. The hallways smelled like smoke, many things in the hallways and elevators were damaged, and there were absolutely no working ice machines in the building.
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

4/10 Poor

Denise

Disliked: Property conditions & facilities
The first room I was given, the door was broken. The second room I was given, the curtain was half fallen off and couldn’t close. The third room, I ended up taken, even though the light switch entering the room did not work and neither did the coffee maker in the room. I was a single woman and didn’t fell comfortably in the first two rooms.
Stayed 2 nights in Jul 2025

2/10 Terrible

Haley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures of this hotel are not accurate! It is extremely old and run down. Lights in the hall don’t work, it smells of cigarette smoke and other unpleasant things, and the elevators felt as if they may break down at any moment. The A/C in our room didn’t work, sheets on one of the beds had an obvious stain, and the overall feel of the space was unclean. Our door lock was broken too so we had to rely on the latch as our only security at night. Staff seemed like they didn’t care much when we complained. We ended up checking out a day early because we were so disgusted. I know this is just a budget hotel, but for $150 a night I expected much better conditions.
Stayed 2 nights in Jul 2025

6/10 Okay

Amanda

Travelled with family and small children
Liked: Staff & service
Don't expect a fancy hotel with this one. It is somewhat run down. Some door handles were broken, baseboards and carpets messed up, bathroom with rusty ceiling. The rooms are spacious and the staff were great. The breakfast included was a grab-and-go breakfast bar with cereal, granola bars, fruit, and donuts. There is nothing hot for breakfast. Make sure you look at the Palm Island Waterpark hours. It's advertised in the name, but it was only opened for a few hours on the weekend when we came in the summer, so we didn't get to do it.
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Was last here about 6 years ago. The place has been gutted of any amenities. Waterpark and bar are long gone. It’s literally a place to park and a room for the night. One towel, broken sink, tiny monitor for a tv. You’re not saving anything by staying here.
Stayed 1 night in Jul 2025

4/10 Poor

Kevin

Stayed 1 night in Jul 2025

2/10 Terrible

Charles

Travelled with family
Disliked: Property conditions & facilities, room comfort

Smelly hotel

So Bad!!!! broken furniture. The rooms are old and smelly. Go somewhere else. Don't book a room there. Go to Best Western just down the street.
Stayed 2 nights in Jul 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst Quality Inn Ever

If I could have asked for a refund, I would have. The booking said before hand no refunds. The main floors and reception do not match the images online. The building and rooms are derelict and neglected. TV didn’t work. In room coffee pot had not been cleaned. Stains on the comforter. Not sure if it was clean. Bath tub didn’t drain. The list views on…
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lobby was nice and desk staff was very friendly. The room was disgusting! Patched wall. The curtain didn’t close and has hanging half off and couldn’t be fixed…. Had street light shining in face all night long. The floors were so nasty and didn’t dare touch the air conditioner, it looked like it hasn’t been cleaned in years☹️
Stayed 1 night in Jul 2025

2/10 Terrible

Vignanapriya

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Bathroom fan is not working and bowl water is not draining
Stayed 1 night in Jul 2025

2/10 Terrible

Erik

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very worn down, nothing like the photos. Smelled funny, not clean, had used shampoo and conditioner in our bathroom!
Stayed 1 night in Jul 2025

2/10 Terrible

Jim

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

John

Stayed 1 night in Jul 2025

4/10 Poor

David

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The whole building is in desperate need of some TLC, probably even a renovation.
Stayed 3 nights in Jul 2025

2/10 Terrible

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Restaurant and bar closed, entrance door left open, a/c not working, overall very poor and old furnishings and upkeep
Stayed 3 nights in Jul 2025

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Katrina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cockroaches, poorly maintained property.
Stayed 2 nights in Jul 2025

2/10 Terrible

Alana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property has been poorly maintained. The room smelt like they dumped a gallon of cleaning solutions in the room. We had to leave after 30 min because the smell was causing a migraine. There were holes in the sheets. 0/10 do NOT recommend.
Stayed 1 night in Jul 2025

2/10 Terrible

Marjorie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awfil

This hotel is a total dump. It is disgusting and run down. We stayed here solely for our special needs 5 year old to get to play at the water park. The water park is closed Monday-Friday and only open weekends. This is not listed anywhere on the website. Our daughter was devastated.
Stayed 1 night in Jul 2025

2/10 Terrible

Charles

Stayed 1 night in Jul 2025

2/10 Terrible

Kyondra

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel 2 months in advance as it had a waterpark for our sons birthday and easy access to Darien Lake for the concert. Upon arrival, the reservation was wrong. I requested two rooms side by side, but they gave away the conjoined room to my room to random people. They said because of the concert at Darien Lake there was no extra rooms and wanted half of our party to go to the 4th floor. We asked for a closer room- they had one down the hall... 3 hot corridors with different urine and other smells accumulating the further you went in. Doors were open with holes in walls. There were holes in our bathroom door, air vent ripped off the ceiling & covered in dust. Blood stain on the ground in the haway. Centipede or something equally creepy in one of the beds. My moms sink was broken & toilet wouldnt flush- inconvenient especially when she was babysitting her grandkids for the night. The water park was closed- which was our plan- so we rearranged and left to Darien Lake. Honestly, it was probably for the better. Their breakfast was cereal, muffins, and apples/bananas. Nothing "hot," except the pitcher of orange juice with no ice. Would not recommend to stay, especially with children.
Stayed 1 night in Jul 2025

2/10 Terrible

Casey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Would not recommend

Disgusting.
Stayed 2 nights in Jul 2025