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Grand Oasis Palm - All Inclusive

4.5 star property

Photo gallery for Grand Oasis Palm - All Inclusive

Exterior
Property video
8 bars/lounges, swim-up bar, beach bar
Outdoor pool, pool umbrellas, pool loungers
Superior Room

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Escénica Tower
    ‪3 min walk‬
  • Place, Langosta Beach
    ‪8 min walk‬
  • Place, Playa Tortugas
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Family Suite

Minibar, in-room safe, blackout curtains, soundproofing

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room

  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Limited View

Minibar, in-room safe, blackout curtains, soundproofing

Standard Limited View

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room

  • Sleeps 3

View all photos for Family Suite

Minibar, in-room safe, blackout curtains, soundproofing

Family Suite

  • Sleeps 4

Grand Standard Room With Limited View

  • Sleeps 4

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.0 out of 5, 1,884 reviews
The price is NZ$513
includes taxes & fees
27 Apr - 28 Apr
The Grand Oasis Cancun - All Inclusive

About the area

Cancun

Located in Cancun (Zona Hotelera), Grand Oasis Palm - All Inclusive is within a 15-minute walk of Langosta Beach and Playa Tortugas. .This all-inclusive property is 6.1 mi (9.8 km) from La Isla Shopping Mall and 10.3 mi (16.5 km) from Delfines Beach.

What's nearby

  • Escénica Tower - 3 min walk - 0.3 km
  • Langosta Beach - 8 min walk - 0.7 km
  • Playa Tortugas - 11 min walk - 1.0 km
  • Tortuga Beach - 3 min drive - 2.1 km
  • Las Perlas Beach - 4 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Restaurant Dos Lunas - ‬1 min walk
  • ‪The White Box Gastrobar - ‬1 min walk
  • ‪Wink Lobby Bar - ‬6 min walk
  • ‪Los Chachalacos - ‬9 min walk
  • ‪Silk City - ‬6 min walk

About this property

Grand Oasis Palm - All Inclusive

Grand Oasis Palm - All Inclusive offers 514 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available.
A marina and a health club are featured at the property. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.
Make yourself at home in one of the 514 guestrooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and irons/ironing boards.
Relax at the full-service spa, where you can enjoy body treatments and facials. If you're looking for recreational opportunities, you'll find a health club and an outdoor pool. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at Los Agaves, one of the property's many dining establishments, which include 7 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Los Agaves - Onsite restaurant.
Makitaco - Onsite restaurant. Open select days.
Cocoa - Onsite restaurant. Open select days.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Water activities

Kayaking

Land activities

Soccer
Kids club

Lessons/classes/games

Aerobics
Dancing

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cocoa
  • Los Agaves
  • Makitaco

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.77 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free WiFi in public areas has a 2-device limit

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Grand Oasis Palm - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 327 out of 1000 reviews
Rating 8 - Good. 199 out of 1000 reviews
Rating 6 - Okay. 178 out of 1000 reviews
Rating 4 - Poor. 106 out of 1000 reviews
Rating 2 - Terrible. 190 out of 1000 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

BRANDON T

Stayed 7 nights in Dec 2025

2/10 Terrible

Alejandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This was hands down one of the worst hotel experiences I’ve ever had. From the moment we arrived, the check-in process was a complete disaster. Long lines, zero organization, and staff who looked annoyed that guests even existed. We waited an unreasonable amount of time just to get our room, with no apology or explanation whatsoever. The problems didn’t stop there. Dining was just as awful. The wait times for the restaurant were ridiculous Standing around hungry and frustrated on a supposed “vacation” is not it. And then there was the room… absolutely disgusting. The room was clearly not cleaned properly — dirty floors, questionable stains, dusty surfaces, and a bathroom that looked like it had been rushed through (if cleaned at all). It was uncomfortable and honestly gross. Overall, the service was poor, the staff was unhelpful, and the entire experience felt chaotic and careless. This hotel seriously needs to reevaluate its standards. I would not stay here again and definitely would not recommend it to anyone. There are far better options elsewhere — do yourself a favor and book literally anywhere else
Stayed 4 nights in Nov 2025

2/10 Terrible

YONGSHENG

Too noisy to sleep
Stayed 2 nights in Nov 2025

2/10 Terrible

Ricky

Travelled with family
Disliked: Cleanliness, amenities
By far the worst food I’ve ever had at an all inclusive resort. Both of my kids refused to eat because they said it made them sick. We wasted 2 days of our trip sitting in the room because the food made us sick. I would not feed any of the food to my dogs at home
Stayed 5 nights in Dec 2025

6/10 Okay

Renato Fernando De Sa

Travelled with family, Travelled with group
Liked: Staff & service, amenities
During my stay at this hotel, the experience was disappointing and far below expectations. The bathroom door scraped when opening, which is a basic issue that should have been resolved with minimal maintenance. The pillow was uncomfortable, directly affecting the quality of sleep, which is unacceptable for a hotel that presents itself as a comfort-oriented option. The biggest issue, without a doubt, was the poor management of the restaurants. On two occasions, we waited in line for the taco restaurant and, after waiting, were informed that we could not enter because the food had run out. This shows a serious lack of planning, inventory control, and respect for guests’ time. At the restaurant located closer to the beach, the service was equally poor. There was an excessive delay in assigning a table, and the waiting time for a server to attend us was unjustifiable. The service was slow, disorganized, and unprofessional. The hotel has potential, but it currently fails in basic areas such as maintenance, comfort, and especially in the quality and management of its service. I would not recommend this hotel until significant improvements are made in these areas.
Stayed 5 nights in Dec 2025

2/10 Terrible

Reynaldo Jose

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2025

2/10 Terrible

Maria Victoria

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
My two kids got sick 3 days in the row because of the food, anything was terrible and the Mexican people pay more that haft of the price we paid with expida
Stayed 4 nights in Dec 2025

2/10 Terrible

Samar

Stayed 4 nights in Dec 2025

2/10 Terrible

Rakan

Disliked: Cleanliness, property conditions & facilities
The service and the resto was terrible
Stayed 4 nights in Dec 2025

10/10 Excellent

Breeanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 5 nights in Dec 2025

10/10 Excellent

Jacqueline

Stayed 4 nights in Dec 2025

6/10 Okay

Alejandro

Ok place
Stayed 2 nights in Dec 2025

8/10 Good

HENRY RODOLFO

Travelled with family
Liked: Cleanliness, staff & service, amenities
La habitacion la limpiaban todos los dias, pero el frigobar solo lo relllenaban un dia si otro no, tambien considero que deberias de dejar botanas en la habitacion y rellenar igual que el frigobar, la comida muy rica lo malo demasiada cola en todos los restaurantes de la categoria GRAND, lo que si les hace falta es un restaurante a la carta de carnes para el almuerzo.
Stayed 7 nights in Nov 2025

6/10 Okay

Anatoly

Travelled with family
Liked: Cleanliness
Overall it’s crowded. Long lines to the buffets, not all the restaurants Included. Only beach is nice for the kids, but no activities for the kids.
Stayed 6 nights in Nov 2025

2/10 Terrible

Cesarina

Travelled with family
Disliked: Property conditions & facilities
La comida arrible, la bebida terrible . No me gusto nada de ese hotel. Y personal muy odioso.
Stayed 4 nights in Dec 2025

6/10 Okay

Nazneen

Travelled with family
Liked: Amenities
housekeeping expectations were not communicated earlier. Cleaning is done every other day, but was not communicated when we checked in. Restuarant options are limited. But the ones that are there are good.
Stayed 3 nights in Dec 2025

8/10 Good

Rechelle Dela Cruz

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and great staff.
Stayed 6 nights in Dec 2025

4/10 Poor

Mathew

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I feel the food was over promised as the top 3 restaurants are for SENS VIP only. The a la carte restaurants all resemble typical north american buffet type food. The elevator is like a 3 person max so mpst of the time using the stairs. The overall idea this is a 4 star is way over inflated. At best 2.5 3 star property in comparison to the grand oasis at the other locatipn in town. The grand oasis palm and sens definitely is not worth the cost. I would recommend looking at other properties.
Stayed 1 night in Nov 2025

2/10 Terrible

James

Travelled with family
Disliked: Staff & service
The room cleaner did not leave new clean towels, the mini bar stocker I specifically asked to fill with Coke Zero and he just ignored me and didn’t fill it at all. The snack shack didn’t have sliced cheese for the burgers, didn’t have hotdogs one day and never had ketchup
Stayed 4 nights in Dec 2025

6/10 Okay

Eduardo Habram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

2/10 Terrible

Isabel Cristina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small and old. The water from the sink and the shower smelled horrible. The rooms are nothing like they appear in the photos when you book.
Stayed 7 nights in Nov 2025

10/10 Excellent

Scarlet, South San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very cleans and good foods
Stayed 4 nights in Nov 2025

2/10 Terrible

Gillian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property seems to really cater to Spanish speaking people. The check in was ridiculously slow. We had to line up for everything. We were told we would get a room with 2 double beds and got a room with a King bed. It was nice, but they did get a twin cot to put in our room, but that was for an adult so that was silly. They offered no other way to compensate, except to check out and wait another 4 hours to see if a room with. Double beds become available. We declined. The food was okay, but it was near impossible to get into any of the “special” restaurants. No reservations just lines upon lines. Pack your patience! A lot of families so the noise level was high and the walls were thin.
Stayed 3 nights in Nov 2025

2/10 Terrible

Sahar

Disliked: Cleanliness, amenities, property conditions & facilities
Safety and health hazard.
Worm in my salad
Worn in my food
All lights broken
All buffet trays empty
Stayed 5 nights in Nov 2025

2/10 Terrible

Payal

Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
Lack of communication and rooms were not as expected. Have to pay for some restaurants. Menu does not change. Same menu for breakfast, lunch and dinner. There was same menu everyday. No veg optons
Stayed 5 nights in Nov 2025