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JW Marriott Cancun Resort & Spa

5.0 star property

Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
Property video
4 restaurants, breakfast served
On the beach
On the beach

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Air-conditioning

Explore the area

View map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪8 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Oasis Arena
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for JW Luxury Suite, 1 King Bed, Junior Suite

JW Luxury Suite, 1 King Bed, Junior Suite

JW Luxury Suite, 1 King Bed, Junior Suite

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite, 1 King Bed, 1 Bedroom Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Caribbean Suite, 1 King Bed, 1 Bedroom Suite

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Ocean Front Suite, 1 King Bed, 1 Bedroom Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Ocean Front Suite, 1 King Bed, 1 Bedroom Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 125 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, 1 Bedroom Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Club 91 (2 Adults), Club Level, 1 King Bed, 1 Bedroom Suite

  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, Grand 1 Bedroom Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Club 91 (2 Adults), Club Level, 1 King Bed, Grand 1 Bedroom Suite

  • Partial ocean view
  • 125 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, Presidential Suite

Club 91 (2 Adults), Club Level, 1 King Bed, Presidential Suite

Club 91 (2 Adults), Club Level, 1 King Bed, Presidential Suite

  • Ocean view
  • 274 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(76 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 91 (2 Adults), Club Level, 2 Double Beds, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Club 91 (2 Adults), Club Level, 2 Double Beds, Ocean View

  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Ocean View (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(120 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Club 91 (2 Adults), Club Level, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Zona Hotelera
  • Pool
  • Spa pool
  • Washing machine
  • Dryer
4.5 out of 5, Wonderful, 1,054 reviews
The price is NZ$310
includes taxes & fees
19 May - 20 May
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

About the area

Cancun

With a stay at JW Marriott Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Hotel Zone Beaches. .This beach resort is 3.1 mi (5 km) from Delfines Beach and 2.3 mi (3.7 km) from La Isla Shopping Mall.
View more Resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • Ballenas Beach - 8 min walk - 0.7 km
  • Aquaworld - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 3 min drive - 1.5 km
  • Oasis Arena - 3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬6 min walk
  • ‪St. Trop - ‬7 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬5 min walk
  • ‪Cafetto - ‬5 min walk
  • ‪Casa Madre - ‬3 min walk

About this property

JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Make yourself at home in one of the 447 guestrooms featuring minibars and LED televisions. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, an outdoor tennis court, and a sauna. This resort also features concierge services, gift shops/newsstands, and a hair salon.
Grab a bite at Bravio, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this resort consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch, and dinner.
Bravio - This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (80 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 40.60 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 802 out of 1015 reviews
Rating 8 - Good. 118 out of 1015 reviews
Rating 6 - Okay. 42 out of 1015 reviews
Rating 4 - Poor. 22 out of 1015 reviews
Rating 2 - Terrible. 31 out of 1015 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spotless rooms. Good service.
Stayed 4 nights in Feb 2026

10/10 Excellent

Ari

Liked: Cleanliness, property conditions & facilities
Everything was simply excellent. The property, the room, the beach, the pool, the food, the service. Can’t say enough good things.
Stayed 4 nights in Feb 2026

8/10 Good

Leila

Liked: Cleanliness, amenities, property conditions & facilities
Amazing beach, lovely staff, perfect location
Stayed 7 nights in Feb 2026

10/10 Excellent

Risa

Stayed 7 nights in Nov 2025

10/10 Excellent

Michael Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent everything best resort ever
Stayed 3 nights in Jan 2026

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable beds, toilet scented paper smelled like fragrant flowers, helpful staff, beautiful view of beach and pool. Well designed room and lived our stay. We would definitely recommend to all. Area was safe and close by to many excellent restaurants and La Isla shopping mall.
Stayed 3 nights in Jan 2026

8/10 Good

Richard Scott

Stayed 6 nights in Dec 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was cold , not like before . Drinks were very expensive by the pool side . We have been coming here for a long time .
Stayed 5 nights in Jan 2026

10/10 Excellent

John, Fort Worth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jan 2026

10/10 Excellent

Meeta

Liked: Cleanliness, staff & service, amenities
Outstanding beach, elegant hotel. Nice service. Would easily go again.
Stayed 6 nights in Dec 2025

10/10 Excellent

Robert

Stayed 7 nights in Jan 2026

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was magical
Stayed 4 nights in Jan 2026

10/10 Excellent

Deserae

Stayed 2 nights in Jan 2026

10/10 Excellent

Garrett

Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean room. Nice amenities. Transparent pricing. Easy check in and check out. Easy to uber to and from
Stayed 4 nights in Jan 2026

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
beautiful grounds, lovely staff
Stayed 7 nights in Jan 2026

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was wonderful. Gracias
Stayed 3 nights in Jan 2026

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property
Stayed 5 nights in Dec 2025

10/10 Excellent

John

Stayed 4 nights in Dec 2025

10/10 Excellent

Jeremiah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful hotel all around
Stayed 5 nights in Dec 2025

10/10 Excellent

Mohamed Askar

Stayed 4 nights in Nov 2025

10/10 Excellent

Johana citney

Liked: Amenities, property conditions & facilities
The staff was very hospitable and professional
Stayed 6 nights in Dec 2025

10/10 Excellent

Ozgen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was top notch! Rooms were clean, staff was friendly and food was great
Stayed 4 nights in Nov 2025

10/10 Excellent

Gaurav

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
Amazing beachfront hotel with excellent service and 5 star spa facilities and staff! Highly recommend!
Stayed 7 nights in Nov 2025