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'Alohilani Resort Waikiki Beach

5.0 star property

Photo gallery for 'Alohilani Resort Waikiki Beach

Fireplace
Property video
Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace
Outdoor pool, open 8 AM to 10:00 PM, pool cabanas (surcharge)
Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking available

Explore the area

View map
2490 Kalakaua Avenue, Honolulu, HI, 96815
  • Place, Waikiki Beach
    ‪2 min walk‬
  • Place, International Market Place
    ‪5 min walk‬
  • Place, Honolulu Zoo
    ‪8 min walk‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(8 reviews)
  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Bathtub Grab Bars, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Bathtub Grab Bars, Ocean View

  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Roll-in Shower, Ocean View

  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(5 reviews)
  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Bathtub Grab Bars

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Bathtub Grab Bars

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Roll-in Shower

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Classic Room

  • 31 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds

7.6 out of 10
Good
(10 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Diamond Head Ocean View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed (Diamond Head Ocean View)

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Bathtub Grab Bars (Diamond Head Ocean View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Bathtub Grab Bars (Diamond Head Ocean View)

  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Diamond Head Ocean View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds (Diamond Head Ocean View)

7.4 out of 10
Good
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Oceanfront

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Oceanfront

7.2 out of 10
Good
(7 reviews)
  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Oceanfront

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Partial Ocean View

7.0 out of 10
Good
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Waikiki Mountain View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed (Waikiki Mountain View)

  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Waikiki Mountain View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds (Waikiki Mountain View)

9.2 out of 10
Wonderful
(7 reviews)
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bathtub Grab Bars

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Bathtub Grab Bars

7.0 out of 10
Good
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Roll-in Shower

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds, Roll-in Shower

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 2 Queen Beds, Bathtub, Oceanfront (Grab Bars)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 2 Queen Beds, Roll-in Shower, Oceanfront (Accessible)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Honolulu

Located in Honolulu (Waikiki), 'Alohilani Resort Waikiki Beach is within a 5-minute walk of Kuhio Beach and Duke Kahanamoku Statue. .This beach resort is 0.6 mi (0.9 km) from Honolulu Zoo and 0.9 mi (1.5 km) from International Market Place.
View more Resorts in HonoluluOpens in a new window

What's nearby

  • Waikiki Beach - 2 min walk - 0.2 km
  • Kuhio Beach - 3 min walk - 0.3 km
  • International Market Place - 5 min walk - 0.5 km
  • Honolulu Zoo - 8 min walk - 0.8 km
  • Waikiki Beach Walk - 12 min walk - 1.0 km

Getting around

  • Hālaulani / Leeward Community College Station - 25 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 30 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Kai Coffee - ‬1 min walk
  • ‪Eggs ‘n Things – Waikiki Beach “Eggspress” - ‬1 min walk
  • ‪Shorefyre Beach Bar + Grill - ‬2 min walk
  • ‪Longboard Club - ‬3 min walk

About this property

'Alohilani Resort Waikiki Beach

Luxury resort with 5 restaurants and a fitness center
'Alohilani Resort Waikiki Beach offers 839 accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished lanais. Beds feature pillowtop mattresses. 50-inch flat-screen televisions come with premium cable channels and pay movies.

Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 839 guestrooms featuring espresso makers and flat-screen televisions. Your room comes with a pillowtop bed. Rooms have private furnished lanais. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms have complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at Kai Coffee, one of the resort's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Kai Coffee - Onsite coffee shop.
Longboard Club Lounge - Overlooking the ocean, this buffet restaurant specializes in American cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar. Open daily.
Swell Pool Bar Restaurant - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Momosan - This restaurant specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Morimoto Asia - Overlooking the ocean, this restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 50 per day)
  • Secured, covered valet parking on site (USD 65 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 40 to 40 for adults and USD 20 to 20 for children
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Kai Coffee
  • Longboard Club Lounge
  • Momosan
  • Morimoto Asia
  • Swell Pool Bar Restaurant

Things to do

  • Designer stores
  • Fitness classes
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Shopping
  • Yoga classes

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 38 floors
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per night
  • Utility fee: USD 2.00 per accommodation, per night
  • Resort fee: USD 63.70 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 to 40 for adults, and USD 20 to 20 for children
  • Covered self parking fee: USD 50 per day (in/out privileges)
  • Covered valet parking fee: USD 65 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 50 per stay
  • Rollaway bed fee: USD 100.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-114-954-4448-01
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects an hourly fee for late check-out.
Property Registration Number 260260200000

We should mention

Pool access available from 8 AM to 10:00 PM
Parking height restrictions apply

Property is also known as

Beach Pacific Hotel
Pacific Beach Honolulu
Alohilani Resort
Pacific Beach Hotel Honolulu
Pacific Beach
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Hawaii/Honolulu
Alohilani Waikiki Beach
Alohilani
Alohilani Resort Waikiki Beach
Pacific Beach Hotel
'alohilani Waikiki Honolulu
'Alohilani Resort Waikiki Beach Resort
'Alohilani Resort Waikiki Beach Honolulu
'Alohilani Resort Waikiki Beach Resort Honolulu

'Alohilani Resort Waikiki Beach Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1929 out of 3347 reviews
Rating 8 - Good. 712 out of 3347 reviews
Rating 6 - Okay. 391 out of 3347 reviews
Rating 4 - Poor. 186 out of 3347 reviews
Rating 2 - Terrible. 129 out of 3347 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ISABEL, Lancaster

Stayed 3 nights in Jul 2025

8/10 Good

Deborah Valle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wish elevator were bit faster. The wait was long everyday.
Stayed 7 nights in Jul 2025

6/10 Okay

Hiba

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checking in experience was great (dhenesse)was amazing .the room was horrible dusty and smelly ..we had an old two mattresses litteraly in front of our door no idea what those mattresses for .no water bottles while we got informed that we do …the coffee machine was broken we asked to come and fix it.no tissue it was empty,they changed it the second day of our stay .the best thing at this resort is the location..location is amazing close to everything .
Stayed 3 nights in Aug 2025

10/10 Excellent

Tran Ngoc kieu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful I love it all. Will comeback soon
Stayed 5 nights in Aug 2025

2/10 Terrible

Nikita

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lied about ocean view I was looking at buildings and they said that was a overview and would not give me the room I paid for room is old and towels are crunchy not 4-5 star hotel worth 400 a night go somewhere else
Stayed 5 nights in Aug 2025

8/10 Good

Vanessa

Stayed 4 nights in Jul 2025

10/10 Excellent

Gamaliel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything close and very convenient

Everything close and very convenient
Beautiful view from my room
Stayed 5 nights in Jul 2025

10/10 Excellent

Lauryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient area of Waikiki, with the friendliest staff. The hotel was incredibly clean, and had a lot of amenities.
Stayed 9 nights in Jun 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Aloha!

We had a one week family holiday, this hotel was in a really good position, close walk to everything, the pool and outdoor area was the best everyday/night, the hotel itself was okey does have a funny smell and needs some attention like carpets and furnishings, workers are friendly in general front desk not so much we had to wait till 3pm to check in, its busy.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach and stores. Room was comfortable and clean.
Stayed 8 nights in Jul 2025

10/10 Excellent

linda

Stayed 4 nights in Jul 2025

8/10 Good

Vanezia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here
Stayed 6 nights in Jul 2025

10/10 Excellent

Logan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff! And the partial ocean view was perfect!
Stayed 6 nights in Jul 2025

10/10 Excellent

Luis, Monterey Park

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the only down fall was they shut off the water for maintenance. The water was shut off for half the day and we weren’t given a warning to properly plan accordingly.
Stayed 6 nights in Jul 2025

10/10 Excellent

Kelly

Stayed 6 nights in Jul 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience staying here for our trip in Hawaii! We hope to visit again! The pool bar in the 5th floor is very aesthetically pleasing and very beautiful! The views were amazing from my ocean front balcony!
Stayed 6 nights in Jul 2025

6/10 Okay

Carlos

Stayed 4 nights in Jul 2025

10/10 Excellent

Amanda

Stayed 5 nights in Jun 2025

2/10 Terrible

Kai Ping, Auburn

Travelled with family
I've previously stayed at Alohilani Resort Waikiki and had a wonderful experience, which is why I chose your establishment again to celebrate my son's 3rd birthday today. However, my recent check-in experience fell significantly short of expectations. We arrived at approximately 1:30 PM and were informed that our room wasn't ready, which is understandable since official check-in is at 3:00 PM. I was told I'd be notified once the room became available. Additionally, when I inquired about the Expedia offer of 20% off food and beverages, the staff member seemed unaware of this promotion, leaving me feeling uncomfortable, as though I had fabricated the offer. Upon returning around 3:15 PM, I encountered an extensive line at the check-in counter. Despite my visible foot injury and wearing a medical boot, I had no choice but to stand and wait to obtain our room key. This added unnecessary discomfort to an already challenging day. Furthermore, I was disappointed that, although it was my son's birthday—a special occasion clearly mentioned at check-in—there was no acknowledgment, gesture, or even a simple "Happy Birthday" wish. Given your establishment's reputation in hospitality, this oversight was particularly disheartening. Overall, the service during this visit was far below the standard expected from a purported five-star hotel. I sincerely hope my feedback helps in improving future guest experiences.
Stayed 7 nights in Jul 2025

8/10 Good

Isaiah

Stayed 2 nights in Jul 2025

10/10 Excellent

Monica Patricia

Stayed 6 nights in Jul 2025

2/10 Terrible

ERIKA

Stayed 5 nights in Jul 2025

10/10 Excellent

ilsia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing only problem we had problems finding parking and we were paying $50 to park a day/ there are too many valet spots 2 floors to be exact and not enough for the guest
Stayed 4 nights in Jul 2025

6/10 Okay

Mayriann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was a bit let down with the service of this 5 star hotel. Room check in was delayed by a hour and a half. They provided some resort credit to make up for it, but it was still frustrating as I was tired, hungry, and hot (no AC in lobby) after a long flight and just wanted to get to my room. The staff didn’t seem too sympathetic either. The room itself was ok, up until we got ants in the room. I had a coconut water on the table that still had some liquid in it and found ants all over it. Thank goodness that was on the last night. The hotel didn’t really do anything other than to send someone to our room to pick up our garbage. I enjoyed having the ABC store along with coffee and restaurant choices within the hotel. The location is great and so walkable to the beach and main shopping areas. The pool area is okay. It looked more amazing in the photos than IRL. The staff for Swell Bar were so nice though. Probably the nicest of the staff we encountered. For the whole hotel, half the staff were really nice and the other half didn’t seem to care at all. I guess I expected more for a 5 star hotel. For the value and service provided, I probably would not stay here again. Beautiful hotel on the outside but just okay on the inside.
Stayed 3 nights in Jul 2025