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Room type Options Nightly price Book
Club Room, 1 King Bed, Balcony, Ocean View
Room with view
34 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Family Studio, 1 King Bed with Sofa bed, Ocean View
Room with view
40 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Standard Room, 2 Double Beds, City View
Room with view
32 square metres
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 2 Double Beds, Balcony, Ocean View
Room with view
34 square metres
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, Balcony, Ocean View
Room with view
32 square metres
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Romantic Room, 1 King Bed, Balcony, Oceanfront
Room with view
34 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Standard Room, 1 King Bed, City View
Room with view
32 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Beach spa retreat walking distance from Forum Beach

Popular property highlights

Free valet parking
Free WiFi
Laundry facilities
Smoke-free property
Babysitting or childcare (surcharge)

With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.

Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.

Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy Mexican cuisine at El Mortero, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included
  • Fitness facilities included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Off-site tours not included
  • Limited meals offered through room service
  • Minibar not included
  • Scuba diving lessons not included
  • Minibar beverages - restrictions apply
  • Surcharge for room service

Hotel Amenities

  • Lift
  • Fitness facilities
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 502
  • Number of floors - 8
  • Number of buildings/towers - 4
  • Breakfast available (surcharge)
  • Laundry facilities
  • Television in common areas
  • Garden
  • Children's pool
  • Multilingual staff
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Sauna
  • Smoke-free property
  • Wedding services
  • Tours/ticket assistance
  • Free WiFi
  • Number of restaurants - 4
  • Number of meeting rooms - 5
  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Snack bar/deli
  • Parking (limited spaces)
  • Free self parking
  • Free valet parking
  • Number of bars/lounges - 3
  • Number of poolside bars - 1
  • Number of swim-up bars - 1
  • Luggage storage
  • Beach umbrellas
  • Pool sunloungers
  • Beach towels
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Water dispenser
  • Vegetable garden
  • Eco-friendly cleaning products used
  • Children's toys
  • Wheelchair accessible: No
  • Organic food
  • Locally-sourced food on site (80% or more)
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • No single-use plastic soft drink bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • Reusable cups only
  • Reusable tableware only
  • Lift door width (inches) - 36
  • Lift door width (centimetres) - 91

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Room Amenities

Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Television
  • Cable/satellite TV service
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Iron/ironing board
  • Room service (24 hours)
  • In-room climate control (air conditioning)
  • Soundproofed rooms
  • Wireless internet access
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Internet access (complimentary)
  • Shower only
  • In-room safe (laptop compatible)
  • Cable TV service
  • Free WiFi
  • TV size 42
  • TV size (measurement) inch
  • Rainfall showerhead
  • Connecting/adjoining rooms available
  • LED TV
  • Heating
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Soap
  • Shampoo
  • Toilet paper
  • Window screens
  • Guidebooks or recommendations
  • Children's books
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • Recycling
  • Restaurant dining guide
  • Wardrobe
  • Dining table

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.

El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.

Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Things to do

  • Golfing nearby
  • Snorkelling nearby
  • Sailing nearby
  • Scuba diving nearby
  • Parasailing nearby
  • Windsurfing nearby
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Beach volleyball on site
  • Boat tours nearby

Spa Services

  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards

Staffed front desk

Smoke detector

Security system

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Individually wrapped food options are available for lunch

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

gap period enforced between guest stays 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Guest accommodation is sealed after cleaning

Cashless transactions are available

Masks are compulsory at the property

Property follows sanitisation practices of Ecolab (3rd party expert - Global)

Food service has been amended for enhanced safety

Onsite COVID-19 testing (PCR) is available

Onsite COVID-19 testing (Antigen) is available

Reservations are required for on-site COVID-19 testing

Minimum age for COVID-19 test requirement: 12

Guest education on local ecosystems and culture

Comprehensive recycling policy

Water dispenser use by guests actively encouraged

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun

We should mention

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

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