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Krystal Cancun

3.5 star property

Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, pool loungers
Café

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Gaviota Azul Beach
    ‪5 min walk‬
  • Place, Forum Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(68 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.2 out of 10
Good
(12 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(65 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(61 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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  • Pool
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  • Parking included
  • Free Wi-Fi
3.7 out of 5, Good, 1,011 reviews
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About the area

Cancun

With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld. .This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Plaza Caracol Mall - 5 min walk - 0.4 km
  • Gaviota Azul Beach - 5 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • Caracol Beach - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Coral Café - ‬2 min walk

About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at El Mortero, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.36 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000112/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 578 out of 1427 reviews
Rating 8 - Good. 339 out of 1427 reviews
Rating 6 - Okay. 214 out of 1427 reviews
Rating 4 - Poor. 127 out of 1427 reviews
Rating 2 - Terrible. 169 out of 1427 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ariel, Los Angeles

Stayed 4 nights in Sep 2025

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Isaac, Seguin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to downtown areas
Stayed 4 nights in Sep 2025

6/10 Okay

Maria del Refugio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated, mattresses just plain dirty very stained, sheets were changed the same night we arrived, weird stains, no decoration, great view though, 2 elevators and only one working
Stayed 4 nights in Sep 2025

10/10 Excellent

Salvatore

Stayed 3 nights in Jul 2025

6/10 Okay

Laura

Stayed 4 nights in Aug 2025

4/10 Poor

Enrique

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
We had a party of 12 all staying at the hotel. All but one couple had to change rooms. Loud music untill the very late hours. AC went out in two of the rooms in the middle of the night. The staff was helpful and friendly but the entire experience overall was a nightmare.
Stayed 3 nights in Jun 2025

2/10 Terrible

Miguel

Travelled with partner
Disliked: Amenities, property conditions & facilities
The photos were not the actual room. This is a very old outdated hotel that needs renovations badly. I chose a beach view and sadly I got an angled beach view with the other hangke being rooftops. ! I will never stay at this hotel again. Be very careful for what you pay for.
Not exactly a beach front view.
This is the other angle of the beach front view. Not the balcony chairs that were in the pictures.
Stayed 7 nights in Sep 2025

6/10 Okay

Pradtana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall is ok
Stayed 6 nights in Aug 2025

2/10 Terrible

Lealyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse resort.not recommended
Stayed 2 nights in Sep 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort with amazing views of the ocean.
Stayed 2 nights in Aug 2025

2/10 Terrible

Alexandra

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We stayed at Crystal Inn Resort and unfortunately our experience ended on a very disappointing note. On our last day, when we were trying to get ready and enjoy our final moments, the entire room lost both power and water. This lasted until around 6pm, which completely ruined the day we had hoped to make memorable. No lights, no running water, no ability to shower or prepare for the evening, it was extremely frustrating. For a resort that markets itself as a relaxing getaway, this was unacceptable. I would strongly caution others to be aware of this before booking.
Stayed 4 nights in Aug 2025

10/10 Excellent

juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed everything from this hotel
Stayed 7 nights in Aug 2025

10/10 Excellent

Bianca

Stayed 1 night in Aug 2025

8/10 Good

MIRIAM CECILIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was very good, walking distance to nightlife specially coco bongo, It was a very good follow up regarding an issue with my room, the personal super nice and welcoming, the only thing I can point out they where trying to give us a “conference” in order to advertise the hotel and give us discounts if we hear the conference, they where very pushy with that and was a little bit annoying. But above all great hotel thank you so much.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bianca

Stayed 1 night in Aug 2025

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from restaurant, markets, clubs. Hotel staff is great, food was good, overall strongly recommend
Stayed 4 nights in Aug 2025

6/10 Okay

Johana, Denver

Travelled with family
Disliked: Staff & service, property conditions & facilities
This hotel is very outdated. The beds were hard as the floor and the staff was just eh. Nothing really stood out, would not stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Victor

Stayed 3 nights in Aug 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at the peak of the hotel area the view of the ocean is unbeatable. Also its just a short 6 minute walk to the club area.
Stayed 3 nights in Jul 2025

2/10 Terrible

Said

Stayed 1 night in Aug 2025

8/10 Good

Jesse

Stayed 4 nights in Aug 2025

2/10 Terrible

Cesar Guzman

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The food at the hotel was the worst I've ever experienced, and I've traveled all over the world. The accommodations were unacceptable; we had to switch rooms three times due to poor conditions. To make matters worse, the shower water was brown. While the hotel staff were polite and the location was great, I was very disappointed with my overall experience.
Stayed 12 nights in Jul 2025

4/10 Poor

ailiuj

Travelled with family
Liked: Cleanliness, staff & service
La.piscina es vieja ,las personas resbalan porque el piso de la piscina no es antiresbaladizo
Stayed 1 night in Jul 2025

6/10 Okay

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything. The room that we got needs some maintenance. There was not hot water in the shower. The food was decent the drinks selection not so much.
Stayed 3 nights in Jul 2025