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Krystal Cancun

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Dates

April 2026

May 2026

Outdoor pool, pool umbrellas, pool loungers

5 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Spa pool
Spa
Parking included
Free Wi-Fi

Explore the area

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Place, Gaviota Azul Beach
‪3 min walk‬
Place, Cancun Convention Center
‪5 min walk‬
Place, Forum Beach
‪6 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪35 min drive‬

Room options

Standard Room, 1 King Bed, City View

Good

City view
32 sq m
1 bedroom
Sleeps 2
1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Very good

Ocean view
34 sq m
1 bedroom
Sleeps 3
1 King Bed

Family Studio, 1 King Bed with Sofa bed, Ocean View

Wonderful

Ocean view
40 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romantic Room, 1 King Bed, Balcony, Oceanfront

Very good

Ocean view
34 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Good

Ocean view
32 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Good

Ocean view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, City View

Good

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Club Room, 2 Double Beds, Balcony, Ocean View

Ocean view
34 sq m
1 bedroom
Sleeps 4
2 Double Beds

Similar properties

Pool
Spa
All-inclusive
Kids’ pool

includes taxes & fees

12 Apr - 13 Apr

About the area

Cancun

Located in Cancun (Zona Hotelera), Krystal Cancun is within a 10-minute drive of La Isla Shopping Mall and Aquaworld. .This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.

View more Resorts in Cancun

What's nearby

Gaviota Azul Beach - 3 min walk - 0.3 km
UltraMar Ferry Terminal - 5 min walk - 0.4 km
Cancun Convention Center - 5 min walk - 0.4 km
Forum Beach - 6 min walk - 0.6 km
Caracol Beach - 8 min walk - 0.7 km

Getting around

Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

‪Mandala - ‬3 min walk
‪Hooters - ‬3 min walk
‪Vips - ‬2 min walk
‪Lobby Bar - ‬1 min walk
‪Mediterraneo - ‬1 min walk

About this property

Krystal Cancun

Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.

Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy Mexican cuisine at El Mortero, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.

El Mortero - This theme restaurant specializes in Mexican cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Las Velas - This poolside buffet restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open daily.

Mediterraneo - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Aquamarina - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Fisheria - Overlooking the ocean and garden, this seafood restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)

Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Limited on-site valet and self parking

Food and drink

Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
3 bars/lounges
5 restaurants
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aquamarina
El Mortero
Fisheria
Las Velas
Mediterraneo

Things to do

Beach volleyball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Games
Health club
Hot tub
Outdoor pool
Sauna
Shopping
Steam room
TV in common areas
Yoga classes

Family friendly

Children's books
Children's pool
Children's toys
Dining table
Free children's club
In-room babysitting
Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage
Spa open daily

Accessibility

Lift (91 centimetre wide door)

4 buildings
8 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive recycling policy
Eco-friendly cleaning products used
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property Registration Number 005-007-000112/2025

We should mention

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Krystal Cancun Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

10/10 Excellent

Amber Lou

25 Dec 2025

Stayed 4 nights in Dec 2025

10/10 Excellent

Mark

25 Dec 2025

Stayed 2 nights in Dec 2025

10/10 Excellent

Mark

25 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lovely all inclusive. Perla, Belen, felipe (the tpur guide guy outside) were all so warm and welcoming.

Stayed 2 nights in Dec 2025

10/10 Excellent

MIGUEL ANGEL

Travelled with partner

24 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

-Clean room -Great friendly staff -Gym has everything you need for a good workout could use a little more equipment but overall not bad. -the mediterráneo restaurante amazing!!!!!!!! -and ofcourse the beach

Stayed 4 nights in Dec 2025

4/10 Poor

Dianarra Juls

23 Dec 2025

Stayed 1 night in Dec 2025

10/10 Excellent

ROMAN

Travelled with partner

22 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Thank you to everyone in hotel staff and to the expedia experience. We had a blast. We felt like we were 1st class without the high cost. Only one recommendation the pillows were a little large and firm.

Stayed 5 nights in Dec 2025

10/10 Excellent

Brittany

Travelled with family

22 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff more helpful to first time visitors and English speaking staff for help.

Stayed 4 nights in Dec 2025

2/10 Terrible

Yosef

Travelled with family, Business traveller

20 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

They really didn’t have good service. As my room was not getting cleaned. Charged me 140$ for cleaning fee. When they did not come to my room to clean for 1 day. I would not recommend. Very bad people

Stayed 4 nights in Dec 2025

2/10 Terrible

Nicholas

Travelled with family

17 Dec 2025

Disliked: Staff & service, amenities, property conditions & facilities

Very limited staff that spoke English or could understand at all. You was always being hounded to try to buy something in the lobby. You could not go from your room to the beach without being hounded by three or four people. The food was almost a complete joke we was all inclusive stay. But the restaurants hours and the days they was closed most of the time making it almost impossible to eat in them. You have to make reservations to eat in them unless you want to eat the buffet so 90% of the people is having to eat the buffet, so it was very crowded very poor staff and service. Drinks on all inclusive you will drink the bottom shelf stuff as possible they do not even have beer on it. You will pay five dollars a beer or walk across the street and buy a 12 pack for $10. There’s two or three nightclubs right there that base rattles the walls until two or 3 AM every night or if you’re trying to sit out on the beach and enjoy the beach. That’s all you can hear. This was a middle of December. Try to get away for a few days so I could not imagine what it would be like in the summertime.The water in the room was pretty bad if you ran a glass of it it looked like orange rust water. That’s what you were showering in and smelled like rotten eggs. And if you like sleeping on a bed that is harder than the floor.

Stayed 3 nights in Dec 2025

10/10 Excellent

Ana Laura

Travelled with family

16 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect

Stayed 4 nights in Nov 2025

8/10 Good

Christopher

16 Dec 2025

Stayed 1 night in Nov 2025

6/10 Okay

Ashley

Travelled with partner

15 Dec 2025

Liked: Cleanliness, property conditions & facilities

good stay , they just gave me my room an hour late and didn’t apologize or try to reedem that

Stayed 4 nights in Dec 2025

8/10 Good

Ben

Travelled with family and small children

15 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great value for a really great if not the best beachfront location. Staff was great. Place is well kept and smells clean. Walking distance to nightlife, bars and restaurants. Room we stayed in was outdated, wear and tear on the mattress, tub drains slowly, wish there were more food options aside from local fare but this didn’t hamper our stay experience. We will stay again.

Stayed 3 nights in Dec 2025

6/10 Okay

Griselda

12 Dec 2025

Staff

Stayed 4 nights in Dec 2025

10/10 Excellent

LUIS M VAZQUEZ

9 Dec 2025

Stayed 1 night in Dec 2025

2/10 Terrible

Rosemary, Kansas City

8 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

That. Hotel was dirty and pathetic,elevator down all the time. Food was below average.

Stayed 2 nights in Dec 2025

10/10 Excellent

MAGALY

6 Dec 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Roxana l

5 Dec 2025

Stayed 1 night in Nov 2025

6/10 Okay

JOSE, PHARR

Travelled with partner

2 Dec 2025

Disliked: Property conditions & facilities

The lobby looks good, but the rooms need to be remodeled, the hallway and the room smelled musty. The staff at the lobby were not that courteous, they were in a hurry. Not enough parking space, breakfast was not good at all. Good thing about it is that you have the beach a few steps away.

Stayed 1 night in Nov 2025

8/10 Good

SAAD

Travelled with family

1 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room needs to be upgraded. Cabinet door keeps open. Elevator to our room is out of order so we used the stairs all the time Breakfast was excellent and no issues with most of the other things

Stayed 5 nights in Nov 2025

2/10 Terrible

Nelly

Travelled with family

1 Dec 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Sadly, I didn’t have a good experience at this hotel. The food was poorly prepared and not good quality, service was not good, housekeeping terrible they wouldn’t leave clean towels either toilet paper even after multiple requests. I had a leaking in my bathroom which I reported early in the morning and got back to the room at 8pm and still no one showed up to fix it. They changed my room until they saw me very upset at the situation. The staff was not all the best, some were but not all. I didn’t like that you have to make reservations for dinner and the last days couldn’t make any and the buffet was bad. Also, if you pay for all inclusive package why do they still make you pay for extra menu? Makes no sense! Also, at the pool or outside they only offered drinks no snacks and took forever to bring them. The pool and the restaurant outside would close very early so by dawn the hotel is dark dead already nothing to do at night and the lobby is so crowded which also closes at 10:450pm. I wouldn’t go back to this hotel again. It was not pleasant and it t wasn’t worth the price I paid.

Stayed 6 nights in Nov 2025

6/10 Okay

Laura

1 Dec 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Only 1 elevator. Room stunk really bad. You had to pay to use the TV. Bed was super hard. They said we had a free day use of an outdoor bed on the beach but no one knew where we could make the reservation so we were never able too. The nice thing was the beach. The cleaning ladies were really great too.

Stayed 10 nights in Nov 2025

10/10 Excellent

Aldo

Travelled with family, Travelled with group

30 Nov 2025

Liked: Cleanliness, staff & service, amenities

El mejor hotel para quedarte

Stayed 3 nights in Nov 2025

10/10 Excellent

Alondra

Travelled with family

30 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nuestra estadía fue excelente, Suremy en recepción muy atenta, las concierge Abigail y Monserrat siempre al pendiente de nosotras. La habitación limpia y con una bonita vista a la ciudad y al mar. Sin duda alguna volveremos.

La piña colada y el mojito de fresa súper ricos

Stayed 2 nights in Nov 2025

4/10 Poor

Kathleen

30 Nov 2025

Disliked: Property conditions & facilities

The room smelled of mold. We asked for a room change but they only gave us an air cleaning machine. We had to keep the AC on high all the tine and it was very cold. The TV didn’t work- although we had the techician there theee times he couldn’t get a signal.

Stayed 4 nights in Nov 2025

Krystal Cancun

Photo gallery for Krystal Cancun

Reviews

Popular amenities

Explore the area

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Club Room, 1 King Bed, Balcony, Ocean View

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Romantic Room, 1 King Bed, Balcony, Oceanfront

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Krystal Cancun

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Krystal Cancun Reviews

Reviews

Good

7.8/10

7.8/10

7.6/10

7.2/10

Reviews

10/10 Excellent

Amber Lou