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Moon Palace Nizuc - All inclusive

4.5 star property

Photo gallery for Moon Palace Nizuc - All inclusive

Aerial view
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On the beach, white sand, sun-loungers, beach umbrellas
Superior Governor Suite Ocean View - King Size Bed | Sun deck
Superior Governor Suite Ocean View - King Size Bed

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Cancun-Chetumal Km. 340, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪1 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Riviera Cancun Golf Resort
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, minibar

Superior Deluxe Garden View - Kids & Teens Free

8.8 out of 10
Excellent
(61 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(17 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front - King Size Bed

Premium bedding, down duvets, memory-foam beds, minibar

Superior Honeymoon Suite Ocean Front - King Size Bed

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean Front - Kids & Teens Free

View from room

Superior Deluxe Ocean Front - Kids & Teens Free

9.0 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, down duvets, memory-foam beds, minibar

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Three Bedroom Villa

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

Similar properties

Aerial view
Moon Palace Cancun - All-Inclusive
Cancun
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.1 out of 5, Very good, 3,026 reviews
The price is NZ$768
includes taxes & fees
25 Apr - 26 Apr
Moon Palace Cancun - All-Inclusive

About the area

Cancun

With a stay at Moon Palace Nizuc - All inclusive in Cancun, you'll be 1.1 mi (1.7 km) from Moon Palace Golf Club and 9.2 mi (14.7 km) from Riviera Cancun Golf Resort. .This beach property is 12.3 mi (19.9 km) from Delfines Beach and 13.5 mi (21.7 km) from Maya Museum of Cancun.

What's nearby

  • Moon Palace Golf Club - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Riviera Cancun Golf Resort - 7 min drive - 3.5 km
  • Delfines Beach - 23 min drive - 16.5 km
  • La Isla Shopping Mall - 32 min drive - 24.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Copal - ‬18 min drive
  • ‪Grand Lobby Bar - ‬18 min walk
  • ‪Digit Bar - ‬19 min drive
  • ‪At Kita - ‬18 min drive
  • ‪The Grill - ‬5 min drive

About this property

Moon Palace Nizuc - All inclusive

Moon Palace Nizuc - All inclusive offers 709 accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Treat yourself to a stay in one of the 709 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor pools. Additional features at this Mediterranean property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Caporales, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is included.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Guests are offered a complimentary buffet breakfast. A complimentary manager's reception is offered each day.
Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Carvao - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Palapa Pelícanos - Onsite restaurant. Reservations are required. Open daily.
Sweet & Coffee - This coffee shop serves brunch only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Moon Palace Nizuc - All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Caporales
  • Carvao
  • Manglar
  • Palapa Pelícanos
  • Sweet & Coffee

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Optional golf privileges
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • No lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 34 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-000963/2025

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

Moon Palace Nizuc All Inclusive All-inclusive property Cancun
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Moon Palace Nizuc - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1000 reviews
Rating 8 - Good. 202 out of 1000 reviews
Rating 6 - Okay. 87 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Brindha

Nice resort with lot of amenities
Stayed 4 nights in Dec 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service and staff were outstanding, especially since it was high season.
Stayed 4 nights in Dec 2025

10/10 Excellent

isamu

Stayed 5 nights in Dec 2025

10/10 Excellent

Zsaella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort, friendly staff, lots of activities for families, lots of food options, loved the Christmas village with the train ride, dessert and drink set up. What I would change though is the over priced day pass to the Grand.
Stayed 4 nights in Dec 2025

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall this place is simply fantastic. The vibe, atmosphere, quality/condition of everything, restaurants, staff, etc., are all amazing. It's clean, fresh, and highly enjoyable. The pool area is wonderful, very big with multiple bars, and easy to get chairs w/ umbrellas without any hassle. The beach was nice too but nothing spectacular. The main issue is the relentless effort to sell you a palace membership. It is worse than any timeshare presentation/sales effort that I've ever had to endure. They lied and said it wouldn't be a sales pitch, then said 90 minutes (it was over 2.5 hours long), and even after three different people tried browbeating us into purchasing and we still refused, even leaving we had to deal with 2 other hard sells by people, one of which literally followed us out the door trying to get us to buy something. Even on checkout day, waiting for our ride, yet another guy tried hard to get us to buy something. It ruined one entire afternoon of our stay and left a bad taste. I advise you to avoid it at all costs, I will never sit through it again. It is simply relentless and brutal. Only other complaint is the mix drinks at the pool/beach -- they put little to no alcohol in them. I could drink 7 margaritas and not feel anything. Stick with beer or watch them make your drink so you can ensure they are actually putting real booze in it.
Stayed 5 nights in Dec 2025

2/10 Terrible

Rajesekhar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was bad. Rooms are ok.
Stayed 3 nights in Dec 2025

8/10 Good

Himanshu Kumar

Stayed 5 nights in Dec 2025

10/10 Excellent

Byeong Ju

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good food!
Stayed 2 nights in Dec 2025

8/10 Good

Holly

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Some of the nicest staff I’ve met traveling anywhere. GREAT for kids! Make reservations early or you’ll get stuck with buffet. A lot of trying to upsell people.hotel is big and can be overwhelming so jus do your planing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Tiesha

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a oceanfront room and the view was absolutely gorgeous. The food was great, the property was absolutely amazing, and staff was friendly. The only observation I have was we didn’t receive enough towels daily even after several requests.
Stayed 4 nights in Dec 2025

8/10 Good

Rosa

The inside of the hotel was perfect, but we don’t liked the sea… it was so badly looking like duty inside and very dark water
Stayed 5 nights in Oct 2025

10/10 Excellent

Kunal P.

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hot tub didn’t work out for us. They need more fresh hot breakfast options
Stayed 5 nights in Dec 2025

10/10 Excellent

AREREUM

Travelled with family
Liked: Amenities, property conditions & facilities
room is normal but service is really nice.
Stayed 4 nights in Dec 2025

2/10 Terrible

Raghav

Stayed 4 nights in Dec 2025

10/10 Excellent

Ram

Stayed 5 nights in Dec 2025

10/10 Excellent

Abhishek

Stayed 3 nights in Dec 2025

2/10 Terrible

Sheetal

Travelled with family
Disliked: Cleanliness
The room was not as expected, we changed like 4 times due to the shower door was not closing and all the water coming out, second time there was a big lizard in the room, the beach view was not even worth to pay extra since it was still the garden or building view and far away there was a beach you can see.
Stayed 4 nights in Dec 2025

6/10 Okay

Shameem Gouse Lazam

Liked: Cleanliness, amenities, property conditions & facilities
Room is small in terms of beds (not at all queen size but they say so). Amenities good. Booking for restaurants is a hassle. Fighting for resort credits and their usage is very tricky and needs negotiation skills to grab a deal.
Stayed 4 nights in Dec 2025

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to vacation. Clean environment, great amenities, the best food I have ever had - the Nizuc Buffet blew my mind - consistently excellent. Kids enjoyed themselves at the pool and gaming arcade.
Stayed 6 nights in Dec 2025

10/10 Excellent

Fernando

Stayed 4 nights in Dec 2025

8/10 Good

Gayathri

Stayed 4 nights in Dec 2025

10/10 Excellent

Yajaira Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff, hospitality, clean room, the food and all services were available when needed! Amazing place and the people were great!
Stayed 4 nights in Dec 2025

6/10 Okay

MAHESH

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was in mint condition. The room staff were very good. However the bartenders need a lesson in customer service. The way they acted made me feel like that I was doing something. My gut feeling is they are overworked. They need a lesson in customer service.
Stayed 4 nights in Dec 2025

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience. Great hospitality
Stayed 4 nights in Dec 2025

10/10 Excellent

Ping

Stayed 1 night in Dec 2025