Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Stroll along the pathway to a serene seating area surrounded by lush greenery and a semi-circular wooden structure.
Enjoy thrilling water slides and a pool surrounded by natural rock formations.
Enjoy a scenic view of the sea and a bridge from this room's large window.
Enjoy meals in the spacious kitchen with a stove and dining island.
Guests can enjoy access to the beach via the pier, which features lounge chairs and a hammock.

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Room service
  • All-inclusive

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(33 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

7.4 out of 10
Good
(90 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

7.4 out of 10
Good
(18 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

About the area

Puerto Morelos

With a stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino in Puerto Morelos, you'll be 6.3 mi (10.2 km) from El Tinto Golf Course and 10.5 mi (16.8 km) from Ventura Park Cancun. .This all-inclusive property is 12.6 mi (20.4 km) from Puerto Morelos Town Square.

What's nearby

  • Moon Palace Golf Club - 15 min drive - 11.2 km
  • Puerto Morelos Beach - 21 min drive - 17.8 km
  • Petempich Bay - 24 min drive - 14.7 km
  • Ventura Park Cancun - 24 min drive - 21.4 km
  • Puerto Morelos Town Square - 25 min drive - 21.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 833 guestrooms featuring MP3 docking stations and free minibar items. Rooms have private balconies. 49-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 8 outdoor swimming pools are a perfect way to relax and recharge. Additional amenities at this Beaux Arts property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 3 bars/lounges, 4 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
  • Water park

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 532 out of 1561 reviews
Rating 8 - Good. 341 out of 1561 reviews
Rating 6 - Okay. 275 out of 1561 reviews
Rating 4 - Poor. 173 out of 1561 reviews
Rating 2 - Terrible. 240 out of 1561 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Stayed 3 nights in May 2025

2/10 Terrible

Isabel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t even know where to start. Our experience was tainted from the very beginning. Please make sure you check your reservation x10. There were 3 couples in 3 rooms who booked under the all adults site and who were not given rooms on that side, also a room reservation is just a “request” to them on availability, so if you book a king room, it’s not guaranteed even that’s what you paid money for. The rooms are mosquito infested and dirty, blood in the sheets, some beds didnt have a full set of sheets on them. Service staff wouldn’t help you unless you were holding cash in your hand in advance to tip. You could wait up to 40 mins for a drink. I wouldn’t stay here again if I was paid. Book somewhere else!
Stayed 4 nights in May 2025

10/10 Excellent

Heino

Liked: Cleanliness, staff & service, property conditions & facilities
🌞
Stayed 1 night in May 2025

6/10 Okay

Ravinder Singh

Liked: Cleanliness, staff & service, amenities
Staff was really nice. Food was not good. Bed sheets, pillows and pillow covers need to be replaced. Bell boys at the front changed up taxi pricing to and from the resort going to the hotel zone. One day we asked and one of them said that it would be $65 both ways ($130 total). We went the next day as we werent planning on going that day, and he changed the price to $250 round trip, claiming that $250 was the price and he never suggested $130. The beach was nice but lots of seaweed. Food was alright, couldve been better. They dont allow Ubers into the resort so you have to book transfers through Nexus Tours or another transfer service
Stayed 5 nights in Apr 2025

6/10 Okay

gurbax

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is huge but I felt like I am treated like a number. Staff just pushed around the buck to the next person. Nexus travels not good with communication at all. Even if you book a private cab, changing the arrival time is impossible.
Stayed 3 nights in May 2025

10/10 Excellent

Erin

Stayed 4 nights in Mar 2025

8/10 Good

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was huge. The buffet was great breakfast lunch and dinner if you dont book a restaurant reservation. Buffet has ton of options but if you like a sit down dinner know that the service in the 3 restaurants we visited was super slow. Many pools and lots of chairs, look for shady area or umbrella early on if thats your preference. Great afternoon activites for kids/families, the girls from the vibe team were so friendly. Theres a party going on every night but its only loud if you are right near the action at the main pool. Oh, and you will will see a wedding, or 2 or 3 during your stay. During the day the beach was never busy while we were there, quiet there too, except nights with a wedding beach party. We saw the expected wildlife, lizards like big iguanas and small lizards in trees, many different birds, also cats around the resort, also dogs on the beach, a one night a racoon family looking for late night snack in the trash. We were warned that housekeeping and room service were slow but my experience was that they were very responsive and quick, just wish there were more options on the room service food menu. Overall the kids had fun and didnt complain of being bored. Just make sure you bring plenty of sunscreen!
Stayed 4 nights in Apr 2025

6/10 Okay

Regan

Disliked: Cleanliness, staff & service, property conditions & facilities
the service was incredibly slow. at most restaurants, it took more than an hour just to receive our appetizers. then another another hour to receive the mains.
Stayed 4 nights in Apr 2025

10/10 Excellent

Gaitree

Stayed 4 nights in Apr 2025

10/10 Excellent

Michael, Unionville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach lots sea weed.
Beach area
Stayed 7 nights in Apr 2025

2/10 Terrible

Tamer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smells like mold and was dirty. Booked ocean view but can barely see the ocean. Was short staffed and almost impossible to book reservations at any of the restaurants.
Stayed 7 nights in Apr 2025

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool area was beautiful, our swim up pool and our room was nice except for the excess amount of mosquitoes. The smell around the facility was horrible especially in the buffet area. We did not enjoy the food except Zen restaurant and Armadillo. The drinks were watered down including the coffee. I ended up getting sick and was unable to fly home the appointed day I had to extend my stay they were not helpful at the guest services or front desk. I had to do everything online. My fiancé and I are highly disappointed especially for the price we paid and it was a recommendation through Expedia as good.
Stayed 6 nights in Apr 2025

8/10 Good

Faryl

Liked: Cleanliness
Stayed 5 nights in Apr 2025

2/10 Terrible

Samantha

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
i stayed here for my birthday and upgraded to diamond club with a butter . i did not even get a schedule for each day i did not get top shelf liquor at all i did not get to attend the diamond club dinner everything was an upcharge they didn’t help me with bags when i left the food was horrible and the buffet was not open due to maintenance the last day before check out . the other restaurants were only reservation only and couldn’t take us . i got attacked by bed bugs there were bats and raccoons everywhere and the staff would come in my room at 8 pm to bring towels with the do not disturb sign on my room . which i thought was so weird because things were moved around in the room … The pools all close at 5 pm and they kick u out of them . Even the bars had kids sitting at them .
Stayed 3 nights in Apr 2025

8/10 Good

Naguib

Stayed 7 nights in Mar 2025

6/10 Okay

Regina

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 5 nights in Apr 2025

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was underwhelming. The beach was full of seaweed and no attempts were made to try and clean it up for the guest who enjoy the beaches. The app to reserve a La carte dining didn’t showcase the right menu for dinner meals so it was a bit disappointing. Cleaning staff and spa staff were the friendliest. The dining staff could take a lesson from their book. Tipping is an option NOT a requirement so please remind your bar and dining staff of that fact. The things I enjoyed most were the spa experience, the weather and the hospitality area they provide if you have a late flight as it was very thoughtful and appreciated.
Stayed 7 nights in Apr 2025

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great resort for our family.
Stayed 6 nights in Apr 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 6 nights in Apr 2025

8/10 Good

Barbara

Stayed 5 nights in Apr 2025

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some bartenders didn’t serve drinks to some guests
Stayed 2 nights in Mar 2025

10/10 Excellent

Amy

Stayed 7 nights in Apr 2025

10/10 Excellent

Meryem, Mount Vernon

Stayed 2 nights in Apr 2025

8/10 Good

Victoria jean tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Mary Blake

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We recently stayed at the Royalton Riviera Cancún and had a mix of experiences during our visit. On the positive side, we really enjoyed the Encore swim-up bar—Javier and Carlos were absolutely fantastic and made our time there even more enjoyable with their friendly service and great drinks. A big shoutout as well to Miguel, who made our omelettes most mornings at the buffet—he was always kind, efficient, and a great start to the day. Unfortunately, the rest of our stay didn’t quite live up to expectations. We were constantly approached by staff trying to upsell extras, and guest services even attempted to sell us a timeshare, which really took away from the relaxing vacation vibe we were hoping for. Additionally, it was surprisingly difficult to make dinner reservations, and there were times when finding food felt like a challenge, which shouldn’t be the case at an all-inclusive resort. All in all, the service from a few standout staff members made our trip better, but the overall experience was underwhelming and fell short of what we expected.
Stayed 5 nights in Apr 2025