Book Cannington Beckenham Station hotels

Room was clean but staff was not welcoming bit rude night staff was terrible but morning staff was good

Very clean and comfortable

Very ordinary room, old and needs updating. Could be cleaner.

Regarding a recent booking experience through Hotels.com. I have an extremely unpleasant experience. At the time of booking, I was presented with two room options of the same type, one at a lower price and one at a higher price. I deliberately chose the higher-priced option, as the images shown clearly indicated a larger room. Having stayed at this hotel multiple times before, I am familiar with the room layouts and was confident that the image displayed corresponded to a larger (executive-style) room. However, upon check-in, I was assigned a smaller standard room. The front desk staff informed me that I had not booked the larger room, but rather a standard room. This contradicts the impression created during the booking process, where the images displayed for the selected option showed a significantly larger room. I subsequently contacted Hotels.com to explain the situation, but was informed that I had not booked the larger room. This response is extremely disappointing, as it does not address the core issue — the use of misleading or incorrect images during the booking process. And I still have the pictures of the room layout on my confirmation , it does prove that hotels.com used the wrong pictures. It is clear that the images presented influenced my decision to pay a higher price. If the images shown were inaccurate or did not correspond to the actual room booked, this constitutes a misleading representation of the product / service

Great place to stay

The property was as advertised.