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Hotel l'Octroi

3.0 star property

Photo gallery for Hotel l'Octroi

Terrace/patio
Front of property
Daily full breakfast (EUR 15 per person)
Family Room
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
143 Rue Trivalle, Carcassonne, AUDE, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪5 min walk‬
  • Place, Château Comtal
    ‪6 min walk‬
  • Place, Aude Gate
    ‪9 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪9 min drive‬

Room options

View all photos for Large

Large

Large

9.4 out of 10
Exceptional
(9 reviews)
  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Large Deluxe

Large Deluxe

Large Deluxe

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite

Suite

Suite

  • 16 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Medium

Medium

Medium

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Small

Small

Small

8.0 out of 10
Very good
(2 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

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About the area

Carcassonne

A stay at Hotel l'Octroi places you in the heart of Carcassonne, within a 5-minute walk of Château Comtal and Narbonnaise Gate. .This spa hotel is 0.4 mi (0.7 km) from Le Musée de la Torture de Carcassone and 0.5 mi (0.8 km) from Basilica of Saint-Nazaire.

What's nearby

  • Historic Fortified City of Carcassonne - 5 min walk - 0.4 km
  • Narbonnaise Gate - 6 min walk - 0.6 km
  • Le Musée de la Torture de Carcassone - 6 min walk - 0.6 km
  • Château Comtal - 6 min walk - 0.6 km
  • Aude Gate - 9 min walk - 0.8 km

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Bar Restaurant le Sénéchal - ‬7 min walk
  • ‪La Taverne du Chateau - ‬6 min walk
  • ‪La Girouette - ‬6 min walk
  • ‪Le Trouvère - ‬6 min walk
  • ‪Hôtel du Château - ‬3 min walk

About this property

Hotel l'Octroi

Mediterranean hotel with a full-service spa and a seasonal outdoor pool
Hotel l'Octroi offers 21 accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site.
GEMOLOGY has 3 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Stay in one of 21 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a hot tub and a seasonal outdoor pool. This Mediterranean hotel also features complimentary wireless internet access, babysitting (surcharge), and a television in a common area.
Grab a bite to eat at the Bar lounge, a bar/lounge where you can take in the pool view, or stay in and take advantage of room service (during limited hours). Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Bar lounge - This bar overlooks the pool.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 12 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: EUR 15 for adults and EUR 9 for children
  • A bar/lounge

Restaurants on site

  • Bar lounge

Things to do

  • Full-service spa
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach loungers
  • Beach towels
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 1900
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night
Cribs (infant beds) are available for EUR 10.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 9 for children
  • Self parking fee: EUR 12 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel l'Octroi
Hotel l'Octroi Carcassonne
l'Octroi
l'Octroi Carcassonne

Hotel l'Octroi Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 170 out of 406 reviews
Rating 8 - Good. 172 out of 406 reviews
Rating 6 - Okay. 45 out of 406 reviews
Rating 4 - Poor. 8 out of 406 reviews
Rating 2 - Terrible. 11 out of 406 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Glennys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Small but clean room. Comfy bed. Modern clean bathroom. Friendly welcoming reception
Stayed 1 night in Sep 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort

.

WE SPENT 4 NIGHTS IN THE AREA AND THOUROUGHLY ENJOYED OUR TIME HERE. THE HOTEL IS AN EASY WALK TO THE CITY,CASTLE AND MANY RESTAURANTS. THE WEATHER WASN'T KIND SO WE DID NOT USE THE POOL. THE STAFF ESPECIALLY WALY WERE VERY HELPFUL. A GOOD EXPERIENCE
Stayed 4 nights in Sep 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, good service and friendly staff, will definitely be back next time we are in Carcassone
Stayed 1 night in Sep 2025

10/10 Excellent

Connor

Stayed 1 night in Aug 2025

10/10 Excellent

Sarah-Beth

Stayed 1 night in Aug 2025

10/10 Excellent

Shane

Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place to stay in Carcassonne

Loved this hotel. Really clean and comfortable, and the location is great. Both for the citadel and the restaurants and shops further along Rue Trivalle. The pool and seating area were a welcome place to relax and cool off. The staff were all friendly and welcoming (and spoke good English if, like me, your French isn't the best!) Secure parking an added bonus too.
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Isabelle

Stayed 1 night in Jul 2025

10/10 Excellent

david

Stayed 2 nights in Jul 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff are lovely. Great position for the old cite and airport shuttle. Breakfast is ok, but not worth 15 euros. Pool is a welcome break after hot days
Stayed 4 nights in Jun 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location nd very helpful friendly staff.
Stayed 2 nights in May 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Limited snacks poolside, rooms were clean , not keep on the words on the wall around the tv made it feel like a hostel, no cakes available to have with a coffee
Stayed 4 nights in May 2025

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff extremely friendly and helpful
Stayed 3 nights in May 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a fantastic location, just a 5min walk to the medieval city. The staff were friendly and spoke good English. The room was clean and the beds were comfortable. The facilities in the hotel were also good. We stayed with our 5 year old and we all really enjoyed it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

We did not stay in the hotel we booked we got there and were told it was closed for renovations. The one we stayed close to the castle. So
Stayed 7 nights in Nov 2024

8/10 Good

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely! Breakfast was less than ideal and not great selection for kids and the price but location was fantastic.
Stayed 1 night in Oct 2024

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the medieval city & downtown area! Staff super friendly!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for suggesting visiting Aigues-Mortes it was most interesting. Thank you for putting up with my terrible French!
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel très correct à 2 pas de la cité médiévale. Parking payant par contre.
Stayed 1 night in Aug 2024

10/10 Excellent

hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Heartily welcoming, cozy and immaculately clean room, excellent location, excellent breakfast. Recomended.
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay & mainly down to the young male receptionist, who looked after us on our arrival. Apologies but can not remember his name, but he went above/beyond in making a great 1st impression
Stayed 1 night in May 2024