8/10 Good
Steve
27 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I pretty much base my bookings on customer reviews. So I liked this hotel in the end but this what you should know upon arrival. This is what I did not see in the reviews…parking $6.00 a night that could only be paid on UCR code only, which is posted everywhere once you arrive (took me 10 minutes to navigate the process which was frustrating after a long drive). It’s $5 plus $1processing fee which I was worried I didn’t get it right and my vehicle would have been towed because I’m a senior and not tech savvy. It’s only $6…just add it to my bill. I would have paid double not to have go through that process. Also, not mentioned in reviews is that’s it’s two hotels in the Same building owned by the same company Hilton…why would you do that?! The reason I mention that is they had to go to two different laptops to find me and get me checked in. Secondly, for check in staff and management…when I got off the elevator there is NO direction on which way to go for which hotel which is the same building. When in the elevator you have to tap your room key on which hotel you were staying in order to activate floor number which did not work until I tried both for several times. On a positive note the room was very nice and better than expected with kitchen amenities. It just took me a minute to figure out all the new hotel stuff but once I did I would stay there again. Big mall that is walkable right across the street and was very busy. Several name brand restaurants nearby.
Steve
Stayed 2 nights in Apr 2025