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Charlottetown Inn & Conference Centre

3.5 star property

Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Renovated Queen Suite- Main Building | Private kitchen
Lobby
Property entrance
RENOVATED 1 QUEEN-MAIN BUILDING

Reviews

5.6 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pet-friendly
  • Pool

Explore the area

View map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Confederation Centre of the Arts
    ‪7 min walk‬
  • Charlottetown Port
    ‪8 min walk‬
  • Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed

Suite, 1 Queen Bed

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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  • Pool
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4.2 out of 5, Very good, 1,187 reviews
The price is NZ$186
includes taxes & fees
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About the area

Charlottetown

With a stay at Charlottetown Inn & Conference Centre, you'll be centrally located in Charlottetown, just a 5-minute walk from Historic Charlottetown Waterfront and 9 minutes by foot from Charlottetown Port. .This eco-certified hotel is 0.2 mi (0.3 km) from St. Paul's Church and 0.2 mi (0.3 km) from Public Archives and Records Office.

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.5 km
  • Victoria Row - 5 min walk - 0.5 km
  • Confederation Centre of the Arts - 7 min walk - 0.6 km
  • Charlottetown Port - 8 min walk - 0.7 km
  • Red Shores Racetrack and Casino - 16 min walk - 1.4 km

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

Restaurants

  • ‪Tim Hortons - ‬7 min walk
  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk

About this property

Charlottetown Inn & Conference Centre

Eco-certified hotel with free breakfast connected to the convention center in Charlottetown
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 143 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access and a vending machine.
A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended

Children and extra beds

Children are welcome
17 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the swimming pool with adult supervision

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.6
Rating 10 - Excellent. 188 out of 1399 reviews
Rating 8 - Good. 259 out of 1399 reviews
Rating 6 - Okay. 299 out of 1399 reviews
Rating 4 - Poor. 311 out of 1399 reviews
Rating 2 - Terrible. 342 out of 1399 reviews

5.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
For a room that was refurbished is was like putting lipstick on a pig the workmanship was horrible I found bugs underneath the m floor moulding in the bathroom in the corner in front the toilet to the bathtub I understand this is an old structure they should have shut the hole floor or complete building down for the upgrades the only thing that seen was a new fridge and stove . The exhaust fan in the bathroom was not working paint on the floor and side of tub which not replaced. Enamel was chipped in couple of spots poor quality of flooring in room. I paid extra for a refurbished room. All the carpenters staff or hired out help should be fired
Stayed 2 nights in Jun 2025

2/10 Terrible

Kayla

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived in the evening after a wedding in Canoe cove. We figured paying as much as we did we would atleast get a clean bedroom but one of the beds had dirty sheets, the sink had a dirty grime around the drain, the carpet was badly stained and had a sticky spot by the fridge. Their was stains and chunks of stuff on the ceiling. The AC lacked coldness hard to adjust. Light fixtures were hanging from the ceiling and thermometers that no longer working hanging off the wall.
Stayed 1 night in Jun 2025

6/10 Okay

Paige

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Marlene

Stayed 2 nights in Jun 2025

8/10 Good

jeremy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Builder is being renovated
Stayed 1 night in Jun 2025

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The floor was stcky, there was no usb charging slots, we were right beside hotel renos and something was clunking around above us.
Stayed 1 night in Jun 2025

6/10 Okay

Shauna

Disliked: Amenities
Stayed 5 nights in Jun 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2025

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best thing I can say about this hotel Told us we would be staying across the street choice go thru the tunnel or cross a busy street so two seniors carrying luggage up and down stairs or across a busy street Carpets all stained, electric outlets not working, terrible smell in some places I know they are under going renovations but they are charging full price for the room Nothing on the web site about renovating Would not recommend this hotel
Stayed 1 night in Jun 2025

4/10 Poor

Perm

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Alright for a room to sleep for a night. But stale rooms and elevator stopped working day we left. Continental breakfast was ok.
Stayed 1 night in Jun 2025

4/10 Poor

Kimberley-Anne Dianne

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This property is undergoing renovations which we weren’t informed of. No baseboards around most of the hotel, were given an accessible room (but was not needed), lights didn’t work in our room, no toilette paper holder, the door latch did not make proper connection and therefore the door would not lock. Other than being able to walk everywhere conveniently I would not stay here in the future. Not worth the money they charge for their very rundown property.
Stayed 1 night in Jun 2025

4/10 Poor

Wayne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down and not befitting the daily cost associated with the rooms. The complimentary breakfast was extremely limited and the food stale and/or unappealing. The entire facility has a stale and unpleasant odour. The lobby and first level guest rooms are beside the pool and gym and the smell of chlorine and human perspiration was overwhelming. The gym and pool areas were very dark and the gym equipment had obviously not been cleaned in a long time. Our room had a door that would only secure if we were in the room. We could not leave because the door could be opened by simply pushing on the door from the outside. We observed many apparently homeless and/or addicted/ mentally disturbed citizens on and around the premises. A mental health care team showed up one morning to deal with a disturbed male who had been sitting immediately outside of our room. At 4:30 am we had a man and woman screaming and swearing outside of our bedroom window (parking lot) Maid service did not show up despite us hanging the maid service requested sign outside our door and then leaving the room for ten hours. Front counter staff were friendly but obviously in need of the management putting some money into repairs (carpets in hallways are filthy - paint satins are everywhere - parts of the walls have drywall or ripped off - plastic flower displays abound as opposed to real plants. This hotel is in dire need of proper management and repair. Decay is everywhere.
Stayed 2 nights in Jun 2025

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
Renovated room was lovely! Hotel corridors were very rundown! Friendly staff.
Stayed 1 night in Jun 2025

2/10 Terrible

Jean

Travelled with group
Disliked: Cleanliness, property conditions & facilities
We didn't stay, thought we were getting a redone room no carpet. The entrance smelled like cigarettes. The carpet in the room was filthy. Bad smell. AC in the window was loud and dirty. Elevator broken. Didn't even check the bathroom.
Stayed 1 night in May 2025

8/10 Good

Kaisar

Stayed 1 night in May 2025

2/10 Terrible

Myra

Seriously repulsive

Worst hotel stay of my life. I stay at this hotel many many time before the new owners. It was supposed to be a night away for my boyfriend and I The room was 88 degrees all night i opened the window to 3 feet of pigeon feces. It smelled awful. I had to beg for a fan. I was told there would be a solution. Tgey didnt offer to switch my room. I was in tears. We had a terri le night i tried to talk to the staff the next day they said that they would sort something out. Now the manger has avodied me. Tv sitting on the floor. Makeup wipes dry .
Stayed 1 night in May 2025

2/10 Terrible

KYLE ADRIANE

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Being worked on, but quite
Stayed 1 night in May 2025

6/10 Okay

Blair

Travelled with family
Liked: Amenities, property conditions & facilities
Room was fine, however the the window AC unit has openings under the unit. Very strong smell of cannabis as it came through the AC unit from outside and lingered. The back entrance smelled like cannabis/cigarettes. Continental Breakfast was adequate however was not cleaned regularly while people were eating etc.
Stayed 2 nights in May 2025

4/10 Poor

Douglas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
smelly towels no heat
Stayed 1 night in May 2025

8/10 Good

Ihechi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Overall the property is nice. The breakfast of self-serve it is generally the same thing that is available everyday. And the staff is super friendly and always quick to help, I enjoyed the stay and would likely go again.
Stayed 4 nights in May 2025

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Kind staff, decent breakfast, and room was spacious. Was some people hanging around in parking lot at night looking for money. Just felt a little nervous being outside at night.
Stayed 1 night in May 2025

4/10 Poor

Katherine

Business traveller, Travelled with partner
Close to all amenities, walking distance to shops, restaurants and coffee shops. The beds linens and bathrooms were clean but the building is old and under renovation. The air is stale, and we could smells cigarette smoke through the ventilation during the night. The rooms are dimly lit. Wouldn't be my first pick.
Stayed 2 nights in May 2025

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and comfortable. No fan in the bathroom.
Stayed 1 night in May 2025