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Charlottetown Inn & Conference Centre

3.5 star property

Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Lobby
Property entrance
Renovated 1 Queen Bed - Main Building
Renovated 1 Queen Bed Suite - Main Building | Private kitchen

Reviews

5.8 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pet-friendly
  • Pool

Explore the area

View map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Charlottetown

With a stay at Charlottetown Inn & Conference Centre, you'll be centrally located in Charlottetown, just a 5-minute walk from Historic Charlottetown Waterfront and 9 minutes by foot from Charlottetown Port. .This hotel is 0.2 mi (0.3 km) from St. Paul's Church and 0.2 mi (0.3 km) from Public Archives and Records Office.

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.5 km
  • Victoria Row - 5 min walk - 0.5 km
  • Confederation Centre of the Arts - 7 min walk - 0.6 km
  • Charlottetown Port - 8 min walk - 0.7 km
  • Red Shores Racetrack and Casino - 16 min walk - 1.4 km

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

Restaurants

  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Moe’s Latte - ‬3 min walk

About this property

Charlottetown Inn & Conference Centre

Pet-friendly hotel with free breakfast connected to the convention center in Charlottetown
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 143 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access and a vending machine.
A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended

Children and extra beds

Children are welcome
17 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the swimming pool with adult supervision

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.8
Rating 10 - Excellent. 206 out of 1447 reviews
Rating 8 - Good. 289 out of 1447 reviews
Rating 6 - Okay. 327 out of 1447 reviews
Rating 4 - Poor. 313 out of 1447 reviews
Rating 2 - Terrible. 312 out of 1447 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

cheryl

Liked: Staff & service
Disliked: Property conditions & facilities
Renovated room was only floors done. Construction going on all day in the room beside us. Old window air conditioner that didn't hardly work and when ours wasn't on the one above dripped on it and that's all you could hear. The construction workers left foot marks of sawdust all down the hall and wasn't cleaned up. We were told there was a tunnel which went across to the pool and the tunnel says enter at your own risk. When it said North building I did not know it was across the road and still under construction or I wouldn't of rented it. Not happy at all.
Stayed 3 nights in Jul 2025

6/10 Okay

Kim

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs some work. Rooms are fine but need carpet replaced and painting
Stayed 4 nights in Jul 2025

6/10 Okay

ALANA

Stayed 1 night in Jul 2025

6/10 Okay

Yun Chul

Travelled with group
Liked: Cleanliness, staff & service, amenities
The bed is so old that my back hurts and it rocks a lot.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities

Renovations in progress

Renovations are in progress (including the accessible entrance at the front). The updated room looked great. The King Suite was very spacious. Unfortunately the central A/C did not work in the room, the window unit eventually cooled the room down from 25C to a warm 23C. Comfy bed! Very basic breakfast.
Stayed 1 night in Jul 2025

6/10 Okay

Aileen

Disliked: Cleanliness, property conditions & facilities, room comfort

“Renovated” isn’t renovated.

Booked a one night stay in a “Renovated Queen Room”. This room was far from having been renovated. Its more like it needs a renovation. Bathroom door didn’t fit, as in it couldn’t close properly. Furniture is all outdated - a far cry from “renovated”. For the insane price of this room, go to Delta instead… at least it would feel “renovated”.
Stayed 1 night in Jul 2025

8/10 Good

lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the place was in a great location for getting around...the only real upgrade would be a place to plug your phones or electronics...we didnt have a cube with us and the staff didnt have one either...the place also was under renovations too
Stayed 1 night in Jul 2025

6/10 Okay

Tara

Liked: Staff & service
Stayed 3 nights in Jul 2025

2/10 Terrible

Laura

Horrible Surprise!

The place is under total renovations! It’s dirty, old furniture torn, Killed a roach in the room, hair in the bathtub! Just horrible for my allergies and sinus. The window unit air conditioner leaked! We were never told they were renovating!
Stayed 2 nights in Jul 2025

4/10 Poor

Monica, Elmira

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Upon arrival no comfort was given to assure us despite the police presence it was a safe property & not a very warm welcome. The lobby and stairs were DIRTY. Elevator out of service so had to lug suitcases upstairs (extremely dirty). The halls stank of a combo of paint and mildew. Entered the "newly renovated" room to mold and water damage that was attempted to be painted over. Nice that there was no carpet, made it feel cleaner but due to the rest of buildings condition I was checking for bed bugs. No headboard which was weird. Bathroom was all flaking paint , piss stained toilet seat it was all just gross. The heating and cooling wasn't working properly - woke up to a smoking hot room (went to bed with air conditioning) in middle of night. Breakfast was mediocre but again with such a dirty building to walk through to the basement appetite was already lost. I've stayed in 3 star or lower places before but this was barely one star . Would never stay here again & it shouldn't be offered on travel sites.
Stayed 1 night in Jul 2025

8/10 Good

Leslie

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Mary-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee and breakfast selection was terrible. Didn't realize when we booked it that they were under construction
Stayed 2 nights in Jul 2025

6/10 Okay

Nicole

Stayed 1 night in Jul 2025

4/10 Poor

Véronique

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
En construction mais nous n’avions pas été avertis lors de la réservation. Tout à l’extérieur des chambres est très vieillot et sale.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

On paper this place has a lot of pluses. It says renovated rooms, coin laundry and it includes parking, which for a downtown location is a bonus. Well it did have a great parking lot but that’s about the only plus at this Inn. Our visit started rough with a less than friendly front desk staff. We arrive to our room to be greeted by a very stained and wet looking carpet in the hallway. We enter the room and are welcomed by a wet dog type of smell. We are feeling a little concerned at this point but are hungry from travel, so go for dinner. When we return from dinner we need to wash a shirt in the sink, so we plug it and wash it. Well the sink plunger would not come up, so we called maintenance who arrived with a plunger. A plunger I very much hope is reserved for sinks because this is the same sink I needed to brush my teeth in afterwards. This felt like the last straw; wet carpet, odd smell and a plunged sink. We called the front desk and asked if we could switch rooms but they basically said, “we don’t have a better option”. So we settle in and my daughter has a shower. We notice the floor at the end of the bed is wet afterwards. We assume from her walking around wet?? We got to sleep. Also note that in the night she puts a towel across the door to block the hallway light. The next morning I shower and now the floor at the end of the bed is soaked. Water is coming through the floor, the towel at the door is also soaked. Hence the wet carpet in the hall. I can’t write more
Stayed 3 nights in Jul 2025

10/10 Excellent

Sheena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Just one night on our way through but the room was great. Breakfast area seemed a bit dingy.
Stayed 1 night in Jul 2025

6/10 Okay

Toney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good place to stay.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here

Room was dirty, sloppy renovations, broken floors, dirty bedsheets, stained towels, no duvet cover, smelly room, shampoo and body wash were the exact same liquid, underground tunnel to second building was scary and unfinished with signs that stated “enter at your own risk”, pool was disgusting, cloudy water where you couldn’t even see your own body under the water. Would not return and would not recommend. Finish your Reno’s before allowing guests into these unfinished, borderline unsafe buildings and rooms.
Stayed 1 night in Jul 2025

8/10 Good

Cathy

Travelled with partner
Very convenient for walking in the downtown and waterfront area and Confederation Center. Property is in the process of being renovated. I believe once this is complete this property will be great. Staff were very polite.
Stayed 3 nights in Jul 2025

8/10 Good

Alyanne

Travelled with family
We stayed in a renovated room, which was lovely. The staff went out of their way to make us comfortable. Location was perfect, especially for a moderate price.
Stayed 2 nights in Jul 2025

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
To check in the luggage cart path was long and difficult to get in the door. Their was construction going on and paint odors making it difficult to sleep. Their was a window unit with no curtains above the unit and the room hotel was outdated and left an uneasy unsafe feeling. A shadow or cloud left to trip that took 12 hrs. of travel to PEI that was a nice town.
Stayed 1 night in Jul 2025

6/10 Okay

Emily

Disliked: Staff & service
When I checked into my room there were maintained men in there fixing the bathroom.
Stayed 1 night in Jul 2025

4/10 Poor

david

Travelled with partner
Disliked: Property conditions & facilities
The property is a nice location downtown, and grant you access to a lot of different things within walking distance. But the property itself had a lot to be desired. The plumbing is subpar, the rooms are old and at a date, the carpet is dirty, and the breakfast options were limited to muffins and waffles.
Stayed 5 nights in Jul 2025

4/10 Poor

sarah

Liked: Staff & service
Convenient to downtown, friendly staff, the room was in the new part but they still have a lot of Reno’s to do. While the room was clean and redone, you could still smell smoke in the bathroom and the hallways were very outdated and Ned to be recarpeted and made more modern. Breakfast was gross, my husband cracked open three hard boiled eggs and they were gray. We couldn’t eat the food. All staff were very friendly. We used the gym who j was great, but didn’t use the pool, but saw kids in it playing.
Stayed 1 night in Jul 2025

8/10 Good

Jean Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025