This hotel is the worst that we've ever been to.
1. We booked a suite with sofa bed. But when we checked in on 7/31/2025, the front desk on duty downgraded our room without informing us.
2. We entered the room and found a wrong room was assigned. So we returned to the front desk to question the room assignment, and was told that all suites were booked. Why didn't he inform us at the check-in?
3. When I asked him to confirm all suited were indeed booked, he started to raise his voice. When I said - you don't have to raise your voice, he started to scream at me, used f word, and called me stupid.
4. He eventually asked us to leave, and threatened to call the police.
5. When the police came, we explained the situation, and mentioned that they could pull the recording as there is a camera at the front desk. The police told us that we had to leave.
6. We had to book a different hotel. Fortunately we were able to find one without much difficulty.