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All was great

My room was spacious and had a nice view of the Chicago skyline and the lake. Loved the fridge & microwave in it. Wasn't happy about the parking charge; however, the location was great with restaurants close. The bathroom sink did not drain well. I will definitely stay here next time I visit my brother in Evanston. I'd like to request the same room!

The perfect location for Cubs fans.

This is a great hotel !I would definitely stay here again . The area is SO nice . Just a 10 minute walk to the lake so peaceful. We walked to some nice breakfast places. The hotel has a list of restaurants that came in handy . You can park in front of the hotel for 15 minutes for dropping off or picking up your luggage and the parking garage is around the block .The rooms are very comfortable. There is coffee and tea , popcorn in the room by the lobby . It looked like the pictures on the website. I would recommend staying here . We allso took a bus to downtown.When you go out of the hotel take a left go to the end of the block and either direction you will find a bus stop .

The hot tub did not work and the pool was disgusting (stairs were all slippery as if covered by algae). Breakfast was excellent, although they ran out of coffee and it took a very long time for them to replace. In the room the air conditioning did not work and even though the thermostat said 67 the room was very hot. Also, the faucet in the shower was backwards (hot was cold, cold was hot) and very loose. The night staff was nice, but he told us that we could use the backdoor to get back into the hotel after putting the parking pass on my truck but it did not work with the key and we had to walk back around the entire hotel. The receptionist in the morning, despite hearing that we were going to the hot tub, and getting bracelets for it, decided to let us find out on our own that it was not working. Had we known, my fiance wouldn't have specifically gone out at that moment to get a bathing suit. Instead we found out when I went to try the hot tub. When I reported that it did not work she said, "Oh, I know, they are working on it" . This was extremely frustrating. This looks as if it could be a gorgeous hotel, but stuff like that, especially since the hot tub was one of the reasons I booked that location, really brings down the overall quality of the location.

Stayed one night in a junior suite at Hilton Garden Inn North Shore and had one of the worst nights of sleep in a long time. The bed was extremely firm, and the pillows were completely worn out with little to no support. The room’s air conditioner made things worse. It was loud and oddly placed, with the vent right next to the bed blowing directly on me all night. The bar experience didn’t help either. My martini was poorly made, and the bartender didn’t seem to know how to prepare a Cosmopolitan, which is a pretty standard cocktail. The room layout was also strange and not very functional. Overall, the hotel feels very worn. The carpet in the room was dirty, and the common areas showed visible signs of neglect. This property is clearly in need of a refresh. Would not stay again.