Book Premier Inn Chipping Campden accommodation from NZ$130

Our stay overall was excellent, food & service was spot on & my massage in the spa was unreal (& I’ve experienced many). Only negative I have is our room 340, was right next to the fire door to the lifts and stairs which meant it banged every time someone went through. Also we were woken up by the night staff using the bins at 5am (which would have been 4am if not for the clocks going forward) we were therefore too tired to go down for breakfast which was a shame but we were reimbursed for the cost & an apology was made and room number noted for the noise concern. Would recommend this hotel, maybe avoid any room next to the lifts & stairs.

Ideal room so clean, lovely bathroom, bed is so comfortably and staff were lovely and friendly

Very nice breakfast with vast choice

Breakfast was delicious and fresh, as always.

We paid £160 for a Friday night stay in March, even after a discount, so this was not a cheap booking. We chose Cotswold House Hotel & Spa specifically because it is marketed as a spa hotel. However, when we tried to use the spa, we were told it was fully booked. At no point during booking via Hotels.com, or in any communication, were we told that spa access requires advance reservation, is subject to availability, or incurs an extra charge. The only reference was to booking treatments. I reviewed all correspondence, including with reception, and this information simply was not provided. This feels like a clear misrepresentation. The response at reception was also poor, dismissive, and offered no real solution beyond “maybe” checking later, with no guarantee and no lounger access. The room itself was also disappointing for the price: very small, uncomfortably hot, tiny shower, peeling paint, and we had to prop the window open for ventilation. To make matters worse, the hotel blamed Hotels.com/Expedia for both communication and refunds, while Hotels.com said they couldn’t get through to the hotel, leaving us stuck in the middle. Overall, a frustrating experience and not what you expect from a hotel positioned as a premium spa stay.

Great reception staff, helpful and professional. Hotel is interesting and characterful. Comfortable well decorated room with decent linen. Decent breakfast but porridge was a bit watery A few downsides…… A lot of noise from the bar opposite until 11.30 and there is only single glazing because of its age. Heating from the A.C. panel was slow in heating the room, however the central heating kicked in during the night and the pipes were noisy with the constant sound of running water in the room. Shower in the morning was no more than a tepid trickle even when set to fully hot. Grubby curtains and no nets in the room although other rooms had them. Wouldn’t stay again as there are plenty of options in this price range. Parking expensive at £17 for residents.