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Puyuhuapi Lodge & Spa

4.0 star property

Photo gallery for Puyuhuapi Lodge & Spa

5 indoor pools, 4 outdoor pools
Lake
Lake
Exterior
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub
  • Pool
  • Spa
  • Gym
  • Breakfast included

Explore the area

Map
Bahía Dorita s/n, Cisnes, Aisen, 6010000
  • Austral Pier
    ‪63 min walk‬
  • Queulat National Park
    ‪119 min walk‬
  • Hanging Glacier
    ‪121 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Exterior

Mateo Puyuhuapi Cabin

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  • Parking available
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for 1 night
14 May - 15 May
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About the area

Puyuhuapi

When you stay at Puyuhuapi Lodge & Spa in Cisnes, you'll be on the waterfront and within the vicinity of Austral Pier and Hanging Glacier. .This beach hotel is within the region of Queulat National Park.

About this property

Puyuhuapi Lodge & Spa

Family-friendly fun on the beach, with 4 outdoor pools
Puyuhuapi Lodge & Spa offers 30 accommodations with hair dryers and complimentary toiletries. Rooms open to balconies. Each accommodation is individually furnished and decorated. Business-friendly amenities include safes and phones. Bathrooms include shower/tub combinations. Housekeeping is provided daily.
4 outdoor swimming pools and 5 indoor swimming pools are on site. In addition to a children's pool, other recreational amenities include a private beach, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open select days.
Make yourself at home in one of the 30 individually decorated guestrooms. Rooms have private balconies. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After making a splash in one of the 5 indoor and 4 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include an arcade/game room, gift shops/newsstands, and a fireplace in the lobby.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 8:30 AM to 10:00 AM.
Featured amenities include a business center, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 8:30 AM and 10:00 AM.
Puyuhuapi Lodge & Spa has a restaurant serving breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lasahn

Things to do

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Children's pool
  • Living room
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a private beach
  • On the bay
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Front entrance ramp
  • No lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 850 per vehicle (roundtrip, maximum occupancy 3)
  • Spa fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Puyuhuapi Lodge
Puyuhuapi Hotel Patagonia
Puyuhuapi Lodge And Spa
Puyuhuapi Spa Patagonia
Puyuhuapi Lodge Cisnes
Puyuhuapi Cisnes
Puyuhuapi Lodge Spa
Puyuhuapi Lodge & Spa Hotel
Puyuhuapi Lodge & Spa Cisnes
Puyuhuapi Lodge & Spa Hotel Cisnes

Puyuhuapi Lodge & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 47 reviews
Rating 8 - Good. 19 out of 47 reviews
Rating 6 - Okay. 3 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 0 out of 47 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otherworldly
Stayed 1 night in Jan 2025

8/10 Good

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bien, mais quand check-out, les frais de be massage a ete inclus dans le bill malgré qu’on n‘on n’a pas pris le massage
Stayed 1 night in Dec 2024

10/10 Excellent

Wendy, Skaneateles

Stayed 1 night in Dec 2024

8/10 Good

Leonard

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Arturo, Woodside

Disliked: Staff & service, property conditions & facilities
For the price this is not a good hotel. Pools abandoned, bathrooms lack maintenance with tile falling, inflexible with transportation. The restaurant has fallen in quality since last time I was there 4 years ago and there are no other options. Its a nice location isolated and quite with nice hot spring pools, but not worth the very high price. Plus now they charge extra for kayaks and spa.
Stayed 1 night in Nov 2023

10/10 Excellent

-Peg, Sioux Falls, SD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
Stayed 2 nights in Feb 2020

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall better maintenance of the facilities would be recommendable.
Stayed 3 nights in Feb 2020

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastic stay in best hotel in Chile

What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
Stayed 1 night in Dec 2019

10/10 Excellent

simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem

Amazing. gem of a place.
Stayed 2 nights in Feb 2019

4/10 Poor

Dianne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stunning location but lack of interest in guests

The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave. Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night. The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Stayed 2 nights in Feb 2019

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely respite

Lovely respite. Good food. Comfortable bed. Lovely quiet view. We didn’t do any spa things and still loved it.
Stayed 1 night in Oct 2018

8/10 Good

William, Phuket

Liked: Cleanliness, staff & service, room comfort
Great hotel, fantastic ( albeit remote) location. Just one real problem .... that would have been less of an issue if I had been pre-warned and planned for it. ABSOLUTELY NO PHONE SERVICE AND NO INTERNET and it's a 20 minute boat ride ( three times a day service) and a 30 minute drive to the nearest place with cell reception and 3G networks. The hotel does have a satellite phone for emergencies. Had I planned for this eventuality, I might have been able to enjoy a stress free break that this place offers in spades.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Beautiful location, but be prepared to unconnected. There is no WiFi service at this property which is a nice break from our daily routines. The only way to get to the resort is by ferry, so time your schedules accordingly with ferry pick up and drop off. It’s also over 4 hours from Coyhaique so you will need to coordinate transportation. This property has the fjord to themselves along with natural hot spring tubs. The hanging glacier is a nice hike near by, but all other activities in the area seemed to be 5-6 hours south.
Stayed 4 nights in Apr 2018

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay in unique and beautiful area

A very comfortable stay in a beautiful unique area.the spas were of a high standard particularly the indoor spas which were very large.the administrative staff were friendly and helpful.They were happy to make phone calls on our behalf to help manage our trip.We saw adundant bird life and three dolphins swimming by.
Stayed 1 night in Mar 2018

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning place to relax! Great view, great nature!

The place is truly amazing, the food and service were great! The thermal pools were also fantastic, we were very lucky to get sunny days so our stay was even more enjoyable! Highly recommended, just bear in mind that is place to disconnect, there is limited internet access (just one terminal) and very limited telephone connection (which being satellital is charged by the minute), also access and departure are limited if required without a cost. If you can adapt to it, it is really great and I highly recommend it!
Stayed 1 night in Jan 2018

10/10 Excellent

Eric, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful getaway hotel!

This hotel is something special, the only way to get to it is by boat or a pantoon plane, since there are no roads leading to the remote side of the lake it was built upon. The hotel staff was very accommodating, and the hotel facilities are nice too. They also have natural hot spring termas that are open 24 hours which are really cool to use at night and look out at the stars. They also have several activities available you can take advantage of. We did the kayaking in the morning before we left which was fun. The only thing I would change here is the restaurant. The setting is great, and the breakfast was a good (typical German style you find in Chile). However the dinner is way overpriced and you only have 2 selections for a 3 course meal. I was here with 2 other people and no one was impressed. The food was OK. Maybe we were here on an off night too. If you can eat before you get there, I would recommend based off our experience. Other than that, really great hotel!

10/10 Excellent

Izabel Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente localização.

Local incrível em meio a natureza. Com possibilidade de banho em termas a 40 graus e no pacífico a 11 graus. Uma delícia!!!!
Stayed 2 nights in Jan 2025

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo 1000%
Stayed 1 night in Jan 2025

10/10 Excellent

MARLOU CRISTINE FERREIRA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um paraiso !

Excelente ! Essa foi a 4º vez que estive nas Termas
Stayed 2 nights in Jan 2025

6/10 Okay

FLAVIO

Stayed 1 night in Nov 2024

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bahía Dorita, contacto puro con la naturaleza

Uno de los lugares más hermosos paisajisticamente en los que estuve Buena atención y el plus de las termas No me importo no contar con internet ,y la pega de tener que comer en el hotel , siempre se puede recurrir a la cafetería para ensaladas o tablas con precios similares al resto de Chile Las opciones son muy buenas en ambos
Stayed 3 nights in Jan 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy buena estadía

La estadía fue muy buena, excelentes termas y con una desconexión total. El único punto bajo es la mantención de los senderos. estaban en un estado muy abandonado, sin mantención alguna. sin duda algo que se puede mejorar, considerando que aun es verano y es una atracción muy importante de los visitantes.
Stayed 2 nights in Feb 2022