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Hotel Italia

3.5 star property

Photo gallery for Hotel Italia

Premium bedding, desk, laptop workspace, blackout curtains
Lobby
Exterior
Meeting facility
Deluxe Room | Bathroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View map
AV. HUAYNA CAPAC, AV. ESPAÑA, Cuenca, CUENCA
  • Place, Calderon Park
    ‪14 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪15 min walk‬
  • Place, New Cathedral of Cuenca
    ‪15 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪2 min drive‬

Room options

View all photos for Standard Single Room, 1 Double Bed, Non Smoking

Standard Single Room, 1 Double Bed, Non Smoking

Standard Single Room, 1 Double Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Triple Room, Non Smoking, City View

Premium bedding, desk, laptop workspace, blackout curtains

Family Triple Room, Non Smoking, City View

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Large Twin Beds

View all photos for Executive Single Room, 1 Queen Bed, Non Smoking

Executive Single Room, 1 Queen Bed, Non Smoking

Executive Single Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Double Room

Premium bedding, desk, laptop workspace, blackout curtains

Economy Double Room

  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

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About the area

Cuenca

In the heart of Cuenca, Hotel Italia is within a 5-minute drive of New Cathedral of Cuenca and Calderon Park. .This hotel is 1.6 mi (2.6 km) from Río Tomebamba & Calle Larga and 2.5 mi (4 km) from Alejandro Serrano Aguilar Stadium.

What's nearby

  • Plaza Rotary Market - 9 min walk - 0.8 km
  • Calderon Park - 14 min walk - 1.2 km
  • Río Tomebamba & Calle Larga - 15 min walk - 1.3 km
  • New Cathedral of Cuenca - 15 min walk - 1.3 km
  • Alejandro Serrano Aguilar Stadium - 3 min drive - 2.3 km

Getting around

  • Gaspar Sangurima Tram Station - 5 min walk
  • Luis Cordero (Hermano Miguel) Station - 11 min walk
  • Cuenca (CUE-Mariscal Lamar) - 3 min drive

Restaurants

  • ‪Restaurante Rustico - ‬1 min walk
  • ‪Oro Mar - ‬3 min walk
  • ‪Monte Bianco San Blas - ‬8 min walk
  • ‪Guajibamba - ‬10 min walk
  • ‪Café Austria - ‬12 min walk

About this property

Hotel Italia

Central hotel with a restaurant connected to a rail/subway station in Cuenca
Hotel Italia offers 40 accommodations with hair dryers and complimentary toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 40 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as desks and blackout drapes/curtains.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and gift shops/newsstands. Additional amenities at this hotel include a television in a common area and a reception hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary manager's reception is offered each day. A hosted evening meal is available for a surcharge daily (reservations required).
Hotel Italia has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, uncovered valet parking on site (USD 5 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 5 for adults and USD 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of USD 6.20; reservation required
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 5 for adults and USD 5 for children
  • Airport shuttle fee: USD 10 per vehicle (one-way, maximum occupancy 3)
  • Uncovered valet parking fee: USD 5 per night
  • Hosted evening meal: USD 6.20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Italia Cuenca
Italia Cuenca
Hotel Hotel Italia Cuenca
Cuenca Hotel Italia Hotel
Italia
Hotel Hotel Italia
Hotel Italia Hotel
Hotel Italia Cuenca
Hotel Italia Hotel Cuenca

Hotel Italia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 19 reviews
Rating 8 - Good. 6 out of 19 reviews
Rating 6 - Okay. 3 out of 19 reviews
Rating 4 - Poor. 1 out of 19 reviews
Rating 2 - Terrible. 0 out of 19 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very helpful and nice. A number of staff are bilingual and they helped us with our bags.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s on a traffic circle so there is some traffic noise; but it dies down at night.
Stayed 3 nights in Jan 2025

8/10 Good

Floridalma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Monica

Mejorar la calidad del desayuno
Stayed 3 nights in Feb 2024

8/10 Good

Michael, San Antonio,Tx.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport.Nice free morning breakfast till 10am.Extremely helpfull and corteous staff.Good hotel restaurant.Hotel centraly located,close to the historic district.Safety deposit box available at front desk. I didn't like the fact the room had very little comfort to sit down to relax or watch tv,other than laying in bed.Property always clean.
Stayed 11 nights in Dec 2019

10/10 Excellent

Werner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception super friendly and went out of their way to help us out and get us to the Airport in view of the strikes etc. muchas muchas Gracias. Nota 10!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent location, and great staff and service! Thumps up for Hotel Italia!
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

RonB

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff- a nice safe area - breakfast til 10 (I’m not fond of many have a 9AM deadline). Also clean & spacious room. This kind of hotel would cost 3 times more where I’m from but I digress-Cuenca historical center close walk. I will stay @ Hotel Italia again.
Stayed 2 nights in Mar 2019

10/10 Excellent

Oswaldo Andrés

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Tooru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフの対応はとてもフレンドリーで気持ちよかった。

チェックイン当日時間前の朝８時に着いて荷物のみをフロントに預けようと思って尋ねたとろろ部屋の用意が出来ているので追加料金無しで部屋に入れてくれた。チェックアウトも１２時が決まりでしたがバスの都合で午後７時頃迄部屋にいれるか尋ねたとろろ追加料金無しでOKとのことでした。フロントの男性も女性も常に笑顔で接してくれて気持ち良かったです。朝食も美味しいく品数も沢山というわけではありませんが十分な量と味でした。部屋のバスタブは私の使い方がわからなかったかもしれませんが下側の水栓からお湯が出なくてシャワーから湯槽にお湯を張りました。部屋は清潔に保たれて良かったですが、スリッパが無かったので次回はスリッパを持参する予定です。クエンカの街はキレイでゴミも少なく世界遺産に登録されているように中世のスペイン風の建物が残っている街でした。
Stayed 1 night in Aug 2024

8/10 Good

MARLON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena

Muy buena
Stayed 1 night in Jul 2024

6/10 Okay

Romel, JACKSON HEIGHTS

Travelled with group
Liked: Staff & service
El hotel es viejo, y al estar cerca del terminal terrestre lo hace ruidoso. Las ventanas no cierran bien y entra frío. No me gustó en general. Relación precio y comodidad le daría 2,5 estrellas. Espero mejoren sus instalaciones.
Stayed 2 nights in Jun 2024

8/10 Good

lucia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Está un poco deteriorada pero el servicio es muy bueno
Stayed 2 nights in May 2023

10/10 Excellent

CRISTINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities
Publicidad engañosa.. La información es diferente la que promocionan a la que se recibe.. Instalaciones.. Sin closet.. Para colocar la ropa. Etc. Etc.
Stayed 2 nights in Dec 2019

6/10 Okay

JOSE LUIS

Disliked: Room comfort
Estaba limpio, las cortinas no tapan la luz en la noche, la comida fue buena, para el desayuno me toco esperar un poco, pero lo que menos me gusto fue el parqueadero, que esta retirado del hotel y en la noche parece ser una zona un poco riesgosa
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Very helpful and friendly staff

The good thing about this hotel is the friendly staff, which try to help you in any way. The rooms are good. If you got a room facing the main street, you might hear some traffic noice. But it didn't bother me much.
Stayed 1 night in Mar 2019