Terrible location and very poor service.
The rooms facing the road are extremely noisy traffic noise is constant and makes it nearly impossible to sleep. I asked to be moved to a room on the back side of the hotel, but the front desk agent said the hotel was fully booked. However, I checked Expedia while and saw multiple rooms available for the same dates.
When I went back to the front desk, the service was dismissive and unhelpful. After contacting her manager, I was told the only option was to pay for an upgrade at $220 USD, even though the same room was available online for $216 CAD. That’s unacceptable.
On top of that, the room smelled strongly of cigarette smoke and bathroom has mold. Old tires pillows!
Overall, the service was nonexistent, the room conditions were poor, and the location is awful due to noise. I would not recommend staying at this hotel.