when I first checked in, the room I was assigned was not ready. There were empty beer bottles from the previous guest, no sheets on the bed, and even roaches in the toilet. I went to the front desk to request a different room, and while I was given a new one, the sheets still looked dirty, the room smelled strongly of cigarettes, and the TV was not working — I wasn’t able to watch anything.
I did submit a complaint through the agent on Expedia and she was amazing and try her best to help me out with the room and was trying to help me get a refund .and after leaving the hotel for a few hours, I returned to find that clean sheets had been placed in the room, which I really appreciate.