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TRU By Hilton Allen Dallas

2.5 star property

Photo gallery for TRU By Hilton Allen Dallas

Lobby
Point of interest
Games room
Lobby
Room, 2 Queen Beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1553 N Central Expressway, Allen, TX, 75013
  • Place, Allen Premium Outlets
    ‪17 min walk‬
  • Place, Eagle Stadium
    ‪18 min walk‬
  • Place, Allen Event Center
    ‪2 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪33 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(91 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobilty & Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Bathtub (Mobilty & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(39 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(9 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

1 King Bed Room-Mobility / Hearing Accessible With Tub

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4

Similar properties

Front of property – evening/night
Hyatt Place Dallas/Allen
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,000 reviews
The price is NZ$183
includes taxes & fees
24 Dec - 25 Dec
Hyatt Place Dallas/Allen

About the area

Allen

Located in Allen, TRU By Hilton Allen Dallas is in the business district, within a 5-minute drive of Eagle Stadium and Watters Creek at Montgomery Farm. .This hotel is 2.1 mi (3.3 km) from Allen ISD Performing Arts Center and 2.2 mi (3.6 km) from Allen Premium Outlets.

What's nearby

  • Texas Legends Gun Range - 1 min walk - 0.0 km
  • Texas Health Presbyterian Hospital Allen - 8 min walk - 0.7 km
  • Allen Premium Outlets - 17 min walk - 1.4 km
  • Eagle Stadium - 18 min walk - 1.6 km
  • Allen Event Center - 2 min drive - 1.5 km

Getting around

  • Love Field Airport (DAL) - 39 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪RaceTrac - ‬4 min drive
  • ‪RaceTrac - ‬9 min walk
  • ‪Portillo's Allen - ‬13 min walk
  • ‪Rosa's Café & Tortilla Factory - ‬4 min drive

About this property

TRU By Hilton Allen Dallas

Hotel with free breakfast, near Allen Premium Outlets
TRU By Hilton Allen Dallas offers 95 air-conditioned accommodations with iPod docking stations and hair dryers. 55-inch flat-screen televisions come with premium digital channels and Netflix.

This Allen hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 95 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, and housekeeping is provided on request.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Free supervised activities for children
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping on request

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • Hulu
  • IPod dock
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 165 lbs per pet)
An off-leash area is available

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 1.00 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU By Hilton Allen Dallas Hotel
TRU By Hilton Allen Dallas Allen
TRU By Hilton Allen Dallas Hotel Allen

TRU By Hilton Allen Dallas Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 636 out of 881 reviews
Rating 8 - Good. 147 out of 881 reviews
Rating 6 - Okay. 52 out of 881 reviews
Rating 4 - Poor. 25 out of 881 reviews
Rating 2 - Terrible. 21 out of 881 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Disliked: Cleanliness, property conditions & facilities
Disappointed. Very unclean. 1st room: toilet didn’t work AT ALL. Got there late & had to leave for work by 6:30a the next day, so having to completely repack bags, move bags to a different room & unpack again due to non-working toilet sucked. No apology- they almost seemed inconvenienced to have to change my room. 2nd room: multiple hairs in shower & on counter, crumbs all in bed frame, terrible musty smoke smell in room, and STRONG marijuana & smoke smell all in hall, elevators, and right outside hotel door (where they let guests smoke directly in front of doors to lobby). Also is right in front of WalMart & right off highway, so not great location. Hall carpets are also horribly stained & gross. Just not good at all- shocked by these good reviews. I’ve recently stayed at 2 other hotels (Marriott & Drury) in area that knocked my stay out of the park & were SO clean. This was NOT.
Stayed 2 nights in Sep 2025

10/10 Excellent

Anna

Stayed 1 night in Sep 2025

6/10 Okay

Bernadine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

So so experience

The Tru hotel has always been very good. But the shower heads and water pressure are terrible. All the staff were very friendly and helpful except the desk person on Sat night. He didn’t greet anyone, kept his head in the computer or phone. The hot water for tea was cold and he didn’t do anything to correct it help anyone.
Stayed 3 nights in Sep 2025

8/10 Good

Henry

Stayed 1 night in Sep 2025

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are small but very clean. It’s a budget hotel and really good for what it is.
Stayed 1 night in Sep 2025

8/10 Good

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice! The room was extremely clean and comfortable!
Stayed 1 night in Sep 2025

8/10 Good

Maya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Please read for real details of our stay!

I like to read real reviews to help me make my decision of where to stay. This was a basic hotel. Clean and updated. We stayed as a family of five. It was very affordable, which was nice because we could get two rooms. We could not get them connecting which was a bummer. The pool area was nice and clean, very basic, without any shade. There is bathroom out there and it was nice and clean. They did have pool towels available. There is a pool table in the lobby that we enjoyed using. No microwave in room but there is one available in the lobby. The coffee and tea were not hot or fresh during the day. One small thing that I have noticed hotels doing that I just don’t like and this hotel was no different. Using microfiber bedsheets. I realize they are cheap and don’t wrinkle but the are awful to sleep on! This hotel was in a nice area and we felt very safe and did not worry about our vehicle. There is a lot of food and shopping close by as well.
Stayed 2 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Latisha

Stayed 1 night in Sep 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Markita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly The rooms were clean and the breakfast was great.
Stayed 2 nights in Sep 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities

Just a little warmer than expected

The hotel is very clean and recently updated. The area is safe and quiet. Even though yards from the freeway, you can't hear the traffic in your room. The pillows are fluffy but will flatten when laid on. If you enjoy a firm one bring your own. My other issue would be the air conditioning. We checked in at 74 degrees and set it to 68. The room never got below 71 making it uncomfortable for hot sleepers, even with a fan. This may have something to do with the motion sensor system. The breakfast options were plentiful and the staff were great handling any requests. We often choose Tru if available in the area we are traveling to.
Stayed 1 night in Sep 2025

10/10 Excellent

Faith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet & friendly staff.
Stayed 3 nights in Sep 2025

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Efren, Borger

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor Review Due to Staff Attitude Due to Shower Head Condition Due To Soap Smells. Poor Quality. Poor Scent Quality I stayed at another location in Amarillo, I loved it. Due to this experience, I will not stay at or recommend this Brand.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

This place is great ...stayed a couple years ago and it still looks brand new... Staff is warm and friendly....next time im in the area .... i will stay here again
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Card show

Great place
Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

10/10 Excellent

BRENDA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025