Alberta winery accommodation

The back door was stuck/jammed and we could not enter after having to park in the back

Amazing staff, location, and property/amenities. Will be staying there again when in Banff.

poor room service, room had a lot of dog hair, asked to clean the room, no vacuum was done, beds were not made. location was convenient, mountain view was good but not sure if I will stay here again.

We had a beautiful stay with you which upon arrival I extended. The hot tub and pool were very attractive. Due to the Spring Break everything was in over use. To be expected. We were moving East to West Coast so the timing was what it was. Loved the stay. The hotel was Canadian and what I would expect in Banff. Good vibes all around. We did not have breakfast (was it included in the room price? If so I was not made aware….). The staff was “transient” resort staff which of course is tied to the snow sports and specialized beautiful outdoor recreation focus. But it impacts the level of competent staff. We enjoyed our stay with you and our visit to Banff. We will return and stay again when we can!

Room was clean and spacious. Staff were friendly.

First of all I feel the name on this hotel location is misleading. It is not near the airport. I made a mistake and thought it was the other Holiday Inn close to the Calgary airport. I was dropped off so I had to take a $35 taxi ride to get to this hotel. I was one of 6 people that afternoon that made the same error. My room was right beside the elevator so all I heard all night was people going in and out. Also my fridge in my room was making a loud noise every time it started. I mentioned to staff when I checked out. They said sorry but I would have preferred a discount offer. I will not be staying with you hotel ever again.