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Crowne Plaza Düsseldorf-Neuss by IHG

4.5 star property

Photo gallery for Crowne Plaza Düsseldorf-Neuss by IHG

1 bedroom, hypo-allergenic bedding, in-room safe, laptop workspace
Exterior
1 bedroom, hypo-allergenic bedding, in-room safe, laptop workspace
Sauna, massages
Point of interest

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Pool
  • Gym
  • Breakfast available

Explore the area

Map
Rheinallee 1, Neuss, NW, 41460
  • Medienhafen
    ‪7 min drive‬
  • Konigsallee
    ‪8 min drive‬
  • Rhine Promenade
    ‪8 min drive‬
  • Düsseldorf (DUS-Düsseldorf Intl.)
    ‪16 min drive‬

Room options

Premium Room, 1 King Bed, River View

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, in-room safe, laptop workspace

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, laptop workspace

Premium Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Neuss

Located in Neuss, Crowne Plaza Düsseldorf-Neuss by IHG is on the riverwalk, within a 10-minute drive of St. Quirinus Neuss and Medienhafen. .This luxury hotel is 4.6 mi (7.4 km) from Konigsallee and 5.2 mi (8.4 km) from Rhine Promenade.

What's nearby

  • Medienhafen - 7 min drive - 5.3 km
  • Konigsallee - 8 min drive - 6.3 km
  • Rhine Promenade - 8 min drive - 7.2 km
  • Düsseldorf Christmas Market - 9 min drive - 7.6 km
  • Messe Düsseldorf - 13 min drive - 10.5 km

Getting around

  • Neuss Central Station - 6 min drive
  • Rheinpark-Center Süd Tram Stop - 9 min walk
  • Düsseldorf Intl. Airport (DUS) - 26 min drive

Restaurants

  • ‪Hammer Blick - ‬8 min drive
  • ‪My Lan - ‬4 min drive
  • ‪Cafe Süd - ‬6 min drive
  • ‪Bao Anh Deluxe - ‬9 min walk
  • ‪Eiscafé Gelati - ‬8 min walk

About this property

Crowne Plaza Düsseldorf-Neuss by IHG

Luxury hotel with a full-service spa connected to the convention center in Neuss
Crowne Plaza Düsseldorf-Neuss by IHG offers 246 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. 34-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Neuss hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.
Make yourself at home in one of the 246 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 14 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
RIVERSIDE Bar&Restaurant - This bar specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 17 per day)
  • Street parking available
  • Covered parking on site (EUR 24 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 21.50 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • RIVERSIDE Bar&Restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 14 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 16 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40.00 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 21.50 per person
  • Covered self parking fee: EUR 24 per night (in/out privileges)
  • Nearby parking fee: EUR 17 per day(164 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 40.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Dusseldorf Neuss
Neuss Dusseldorf
Swissotel Dusseldorf
Swissotel Dusseldorf Neuss
Swissotel Dusseldorf/ Hotel
Swissotel Dusseldorf/ Hotel Neuss
Crowne Plaza Düsseldorf-Neuss Hotel
Swissotel Neuss
Swissotel Duesseldorf / Neuss Hotel Neuss
Swissotel Dusseldorf Hotel Neuss
Swissôtel Düsseldorf Neuss Hotel
Swissôtel Düsseldorf Hotel
Swissôtel Düsseldorf Neuss
Swissôtel Düsseldorf
Crowne Plaza Düsseldorf Neuss

Crowne Plaza Düsseldorf-Neuss by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 358 out of 1002 reviews
Rating 8 - Good. 402 out of 1002 reviews
Rating 6 - Okay. 143 out of 1002 reviews
Rating 4 - Poor. 58 out of 1002 reviews
Rating 2 - Terrible. 41 out of 1002 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Hsiangchih Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Clean hotel in a nice quiet area by the river. Unfortunately room had several issue of broken equipment and uncomfortably narrow shower.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at Crowne Plaza Düsseldorf - Neuss, and while the hotel was clean and the staff were friendly, the overall experience was disappointing—especially as a Gold IHG Member. Unlike other IHG properties I’ve stayed at, there were no membership benefits at all—no upgrades, no welcome perks, nothing that made me feel valued as a loyal guest. On top of that, parking was €24 per night, and breakfast was €19 per person, which felt overpriced compared to similar hotels. What really stood out was the lack of any special service. We were celebrating our anniversary and had informed the hotel in advance, but there was no acknowledgment—no small gesture, not even a simple note. It was disappointing, especially considering how other Crowne Plaza hotels usually handle such occasions. Another thing that seemed odd was the water situation. There was just one small bottle in the fridge, and a note saying that if there were two guests, we had to go to reception, collect a voucher, and then go to the bar to get another bottle. It honestly felt ridiculous—why not just put a bigger bottle in the room? Is water really that expensive here? To be fair, I got the impression that the staff would have done more if they had the authority, but the hotel’s policies seem to restrict what they can offer. Overall, while the basics were fine, the experience lacked the hospitality and recognition I expect from Crowne Plaza, and I wouldn’t rush to stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

MEHMET, CANKAYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Fadi

Business traveller
Liked: Cleanliness, staff & service, amenities
Good in every level. I upgraded to king size bed for more comfortable, I was surprised that the have 2 toddlers duvet covers! Which is very weird and uncomfortable.
Stayed 1 night in Jan 2025

8/10 Good

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Hasan

Stayed 1 night in Jan 2025

4/10 Poor

Søren

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Hawa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Tristram

Stayed 3 nights in Dec 2024

6/10 Okay

Ulrich

Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Ilse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Very nice stay at this Hotel in Düsseldorf-Neuss, big room, friendly service and a very good Restaurant
Stayed 1 night in Nov 2024

8/10 Good

Christoph, New York

Stayed 2 nights in Jun 2024

8/10 Good

Connor

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Gregg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Stayed 4 nights in Jun 2024

10/10 Excellent

Sigi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent Hotel near Düsseldorf

Stayed 2 nights in Oct 2024

10/10 Excellent

Benoît

Stayed 1 night in Oct 2024

8/10 Good

Krista

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2024

2/10 Terrible

Mehmet, Istanbul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took money from my account twice. I'm trying to get it back.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Sep 2024

2/10 Terrible

Hector

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The checkin was a nightmare.
Stayed 1 night in Aug 2024

2/10 Terrible

Muamar

Disliked: Cleanliness, amenities
Not Happy
Stayed 1 night in Aug 2024

2/10 Terrible

Jeremy

Stayed 2 nights in Jul 2024