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Hotel New Otani Osaka

5.0 star property
VIP Access

Photo gallery for Hotel New Otani Osaka

11 restaurants, breakfast served, local and international cuisine
Concierge desk
11 restaurants, breakfast served, local and international cuisine
Luxury Junior Suite, High Floor, Non-smoking | View from room
11 restaurants, breakfast served, local and international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa

Explore the area

View map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Osaka-jō Hall
    ‪6 min walk‬
  • Osaka Castle
    ‪13 min walk‬
  • Tsutenkaku Tower
    ‪7 min drive‬
  • Osaka (KIX-Kansai Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

9.4 out of 10
Exceptional
(21 reviews)
  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite for 4 People Non-Smoking

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 70 sq m
  • 1 bedroom
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 4 Twin Futons

View all photos for Deluxe Twin Room, Non Smoking, Castle View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Castle View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, Non Smoking (Family Studio Town view for 6 persons)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Family Room, Non Smoking (Family Studio Town view for 6 persons)

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • 1 bedroom
  • City view
  • Sleeps 10
  • 6 Large Twin Beds

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Twin Room, Non Smoking, Town View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(41 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(22 reviews)
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Special Sale! Suite Room, Non Smoking

43-inch Smart TV with digital channels

Special Sale! Suite Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(17 reviews)
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(14 reviews)
  • 40 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Economy Double Room, Non Smoking, Town View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(12 reviews)
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Smoking, Town View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Economy Double Room, Smoking, Town View

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(1 review)
  • 110 sq m
  • 2 bedrooms
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(16 reviews)
  • 40 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Run of The House, Smoking

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Run of The House, Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Double Room, Non Smoking, Town View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(31 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room, Smoking, Town View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • 69 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Single Room, Non Smoking, Town View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Single Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(17 reviews)
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Non Smoking (Family Studio Town view for 7 persons)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 90 sq m
  • 1 bedroom
  • City view
  • Sleeps 11
  • 7 Large Twin Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Family Suite for 5 People Non-Smoking

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Family Suite for 5 People Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 70 sq m
  • 1 bedroom
  • Park view
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Run of The House, Non Smoking

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Run of The House, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

Junior Suite, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • 30 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

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About the area

Osaka

With a stay at Hotel New Otani Osaka, you'll be centrally located in Osaka, a 9-minute walk from Osaka-jō Hall and 15 minutes by foot from Osaka Castle. .This luxury hotel is 3.4 mi (5.5 km) from Dotonbori Glico Sign and 4.2 mi (6.7 km) from Tsutenkaku Tower.

What's nearby

  • Osaka Castle Park - 2 min walk - 0.2 km
  • Osaka-jō Hall - 6 min walk - 0.5 km
  • Osaka Castle - 13 min walk - 1.1 km
  • Dotonbori Glico Sign - 6 min drive - 5.1 km
  • Tsutenkaku Tower - 7 min drive - 7.3 km

Getting around

  • Osakajo-koen Station - 3 min walk
  • Morinomiya Station - 13 min walk
  • Kansai Intl. Airport (KIX) - 57 min drive

Restaurants

  • ‪さくらダイニング - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Tully's Coffee - ‬4 min walk
  • ‪ミライザカ 京橋OBP21-1F店 - ‬6 min walk
  • ‪梅蘭 - ‬4 min walk

About this property

Hotel New Otani Osaka

Riverfront hotel with 11 restaurants and a full-service spa
Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 43-inch Smart televisions come with digital channels.

Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Osaka hotel provides complimentary wired Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include outdoor tennis courts, a fitness center, and a seasonal outdoor pool.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 525 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Relax at the full-service spa, where you can enjoy facials. You're sure to appreciate the recreational amenities, including outdoor tennis courts, a fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local and international cuisine at ALL DAY DINING SATSUKI, one of the hotel's 11 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and dry cleaning/laundry services. This hotel has 17 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a bus station shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
ALL DAY DINING SATSUKI - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.
FRENCH CUISINE SAKURA - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Open select days.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 1,200 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,945 for adults and JPY 2,875 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Seasonal outdoor pool
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Lifeguards on site
  • Seasonal outdoor pool
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Handrails in stairways (88 centimetre high)
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-500 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 5,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4945 for adults and JPY 2875 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The optional pool fee varies from JPY 5,000 - 6,000 per person, per entry. The listed optional pool fee applies to guest ages 13 and older for access to the pool. The pool fee for children ages 4-12 is JPY 2,000 per person, per entry. Children ages 0-3 can access at no charge. Please contact property for more details.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

The seasonal pool will be open from July 12 to September 07
Pool access available from 9:00 AM to 4:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1963 out of 2635 reviews
Rating 8 - Good. 481 out of 2635 reviews
Rating 6 - Okay. 127 out of 2635 reviews
Rating 4 - Poor. 33 out of 2635 reviews
Rating 2 - Terrible. 31 out of 2635 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hwa Jin Song

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My stay at the Hotel New Otani Osaka was a pleasure in every regard. My room was comfortable, the staff was pleasant and helpful in every way, and my breakfast was excellent. Train connections around the city from the hotel are easy, and at the end of a long day in a hectic city, the hotel is great place to return to. In fact, I look forward to returning there soon. (My only question is related to when the lobby lounge in the hotel is actually open.)
Stayed 2 nights in Jun 2025

10/10 Excellent

M

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2025

10/10 Excellent

Yun Ru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jinwook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Melany Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely service 😍
Stayed 1 night in May 2025

8/10 Good

masashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so good experience.
Stayed 1 night in Jun 2025

8/10 Good

Michael, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the Osaka Castle
Stayed 1 night in May 2025

10/10 Excellent

EUNGSANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든것에 만족함
Stayed 4 nights in May 2025

2/10 Terrible

HYUNG BIN

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Mostly great service, but, I lost my wallet in the 18th floor sky lounge. The manager found my wallet that night at a car at parking lot, but most of the money was gone. He said he would call the police in the morning. The manager who took over said that the hotel didn't lose the wallet and that I should contact the police.
Stayed 2 nights in Jun 2025

10/10 Excellent

HONG SHING JOE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A long-established hotel in Japan, all staff are very nice, the rooms are quiet, safe and spacious.
Stayed 3 nights in May 2025

8/10 Good

Yun Fan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was very clean and things well kept. There is a light musky odour from years of cigarette smoke possibly. Service was fantastic.
Stayed 3 nights in May 2025

10/10 Excellent

Harvey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in a great location next to the river and Osaka Castle. Easy to get to as it’s very close to a subway station. Very clean and the hotel staff were very friendly and helpful. Would highly recommend. Thank you.
Stayed 2 nights in May 2025

10/10 Excellent

Mao

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
New and close to Osaka park
Stayed 2 nights in May 2025

8/10 Good

Avelaine

Liked: Cleanliness, property conditions & facilities
Overall everything was great, I have experienced really attentive customer service from the bell service to the concierge. But I must say, considering they are a high end or a 5 star hotel, the still backwards rule of no tattoos allowed in their fitness center threw me off. I would understand the spa or hotel onsens, but the gym or exercise facility? Tattoos had to be covered. I ended up not going anymore even though eventually I bought some clothing to cover my tattoos in my arm, but since I don’t want to worry anyone or make someone uncomfortable if my tattoos accidentally show, I did not enjoy their fitness facilities. All my hotel stays in Japan, the fitness facilities did not have any rules for tattoos.
Stayed 4 nights in May 2025

10/10 Excellent

Vincent Lung Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed a quiet and comfortable stay.
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities
Extremely attentive staff and outstanding customer service. Incredibly charming Meiji-era hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Heide

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous view of the Osaka Castle, large room and bathroom, gorgeous lobby and restaurants, convenient to train stations and walking distance to Osaka Castle.
Stayed 4 nights in May 2025

10/10 Excellent

yue yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2025

10/10 Excellent

Stewart Wai Kwan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The surrounding is marvellous and tranquil. Though the room is comfortable it will be better to have additional lighting to get slight more even illumination at night as the TV side is a bit dark.
Stayed 5 nights in May 2025

10/10 Excellent

Yuanru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers a good value.
Stayed 3 nights in May 2025

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfy room!

Absolutely perfect for our family stay. Great staff and good breakfast for everyone. Fresh omelette and French toast was delicious. Love the location off the beaten path next to Osaka castle. Will definitely stay here next vacation! Only thing I would suggest is they need softer beds.
Stayed 2 nights in May 2025

2/10 Terrible

Harshvir

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There is no western food only Japanese food do not recommend for western guests
Stayed 2 nights in May 2025

4/10 Poor

Russell

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property was old, old, old. Not updated for ? Years and still charging current rates. Very disappointed.
Stayed 1 night in May 2025

10/10 Excellent

Juan

Stayed 1 night in May 2025

10/10 Excellent

Preeya

Stayed 1 night in May 2025