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West Edmonton Mall Inn

2.0 star property

Photo gallery for West Edmonton Mall Inn

Water park
Restaurant
Property amenity
Interior entrance
Free daily continental breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View map
17504 90 Ave Nw, Edmonton, AB, T5T6L6
  • Place, West Edmonton Mall
    ‪5 min walk‬
  • Place, Galaxyland
    ‪5 min walk‬
  • Place, Fantasyland
    ‪9 min walk‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪32 min drive‬

Room options

View all photos for Queen Room-Accessible

In-room safe, desk, blackout curtains, iron/ironing board

Queen Room-Accessible

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard King Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(171 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible

A hotel room with a large bed, a desk, a chair, a nightstand, and a lamp.

Room, 1 Queen Bed, Accessible

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Edmonton

With a stay at West Edmonton Mall Inn in Edmonton (West Edmonton), you'll be a 2-minute walk from West Edmonton Mall and 10 minutes by foot from Fantasyland. .This family-friendly hotel is 10.9 mi (17.5 km) from South Edmonton Common and 6.7 mi (10.8 km) from Rogers Place.

What's nearby

  • West Edmonton Mall - 5 min walk - 0.4 km
  • Galaxyland - 5 min walk - 0.4 km
  • Starlight Casino - 6 min walk - 0.6 km
  • Fantasyland - 9 min walk - 0.8 km
  • World Waterpark - 9 min walk - 0.8 km

Getting around

  • South Campus Station - 11 min drive
  • Avonmore Station - 17 min drive
  • Edmonton Intl. Airport (YEG) - 27 min drive

Restaurants

  • ‪The Old Spaghetti Factory - ‬2 min walk
  • ‪Five & Dive - ‬2 min walk
  • ‪1ST RND - ‬2 min walk
  • ‪Boston Pizza - ‬2 min walk
  • ‪Earls Restaurant & Bar - ‬2 min walk

About this property

West Edmonton Mall Inn

West Edmonton Mall Inn offers 88 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a water park (surcharge).

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 88 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a water park (surcharge), or other amenities including complimentary wireless internet access and a fireplace in the lobby.
A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Bowling alley
  • Water park

Family friendly

  • Bowling alley
  • In-room refrigerator
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

West Edmonton Inn
West Edmonton Mall Inn Alberta
West Edmonton Mall Inn
West Edmonton Mall Hotel Edmonton
West Edmonton Mall Inn Hotel
West Edmonton Mall Inn Edmonton
West Edmonton Mall Inn Hotel Edmonton

West Edmonton Mall Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 548 out of 1565 reviews
Rating 8 - Good. 468 out of 1565 reviews
Rating 6 - Okay. 297 out of 1565 reviews
Rating 4 - Poor. 140 out of 1565 reviews
Rating 2 - Terrible. 112 out of 1565 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Mike, Brantford

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Unfriendly staff
Stayed 2 nights in Jan 2026

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good enough. Clean.
Stayed 1 night in Feb 2026

8/10 Good

Arleen

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms, quiet hotel
Stayed 1 night in Feb 2026

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location
Stayed 2 nights in Jan 2026

8/10 Good

Wendell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very Clean/Friendly service/ Breakfast could be better. Great location for the West Ed mall overall great experience
Stayed 4 nights in Jan 2026

2/10 Terrible

Ian

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was gross not clean dirty floors and whe you walk into the hotel your grewted with a discgusting smell
Stayed 1 night in Feb 2026

4/10 Poor

Morgan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room was very run-down, hair dryer didn’t work properly, continental breakfast was super basic. We could hear noise from the floor above us and the rooms beside us. The only upside to this hotel is the proximity to WEM
Stayed 2 nights in Jan 2026

6/10 Okay

Stephen

Check in was a slow process
Stayed 1 night in Jan 2026

6/10 Okay

Hanna Mae

Business traveller
Liked: Amenities, property conditions & facilities
-
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2026

10/10 Excellent

Arlene, Oshawa

Stayed 4 nights in Jan 2026

2/10 Terrible

Donna Vee, Jasper

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend this hotel based on my 4-night stay. I chose this hotel for its location across the mall, but the overall experience was disappointing. During check-in, I witnessed front desk staff (Odessa) speaking to a guest in an unprofessional manner. During my own check-in, little to no information was provided about the stay or amenities. The shower drain was clogged and was not repaired promptly. We were woken by loud noise at 3:00 AM on the first night and again at 4:30 AM the following night. When I reported the second disturbance, the overnight staff (Arra) was hesitant to inspect the room and instructed me to unplug the refrigerator myself instead of resolving the issue professionally. Parking is available but was full. Front desk staff advised parking on the side of the hotel; however, this area was clearly marked as private property with no overnight parking. This left only paid underground parking at $10 CAD per night. Only two sets of toiletries were initially provided for a 4-night stay, and requesting additional items was handled poorly. No management followed up, apologized, or offered any resolution. I reported this stay to Expedia. The hotel later claimed I was offered a room transfer, which is not true. The hotel’s representative (Patricia) informed Expedia that no compensation would be provided despite the inconvenience. Breakfast was acceptable but basic. Overall, poor communication, lack of accountability, and unprofessional service.
Stayed 3 nights in Jan 2026

2/10 Terrible

Sofiia

Stayed 1 night in Jan 2026

4/10 Poor

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, property conditions & facilities
We got the "worst" room you can get, right below the open breakfast room ( which is on third floor ) and the front desk made it seem that it was because we booked through Expedia. I had asked about purchasing Waterpark passes and they stated " Well since you booked through Expedia.... no ". Therefor each morning at 7:30am it was a continuous stream of chair noises and stomping. Location was very optimal, steps away from entrance too mall - breakfast was limited options but what you needed to get your day started. Beds and room was clean, but did have a few hand towels that had small, dark visible residue that created a Ick factor.
Stayed 2 nights in Jan 2026

6/10 Okay

kevin

Liked: Staff & service, amenities
Check-in staff were very nice
Stayed 2 nights in Jan 2026

10/10 Excellent

murray

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very good
Stayed 2 nights in Jan 2026

8/10 Good

April

Stayed 2 nights in Jan 2026

8/10 Good

April Patricia-Ann

Stayed 1 night in Jan 2026

2/10 Terrible

Clyde Rhett, Dawson Creek

The facade is good but the rooms are old.
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 3 nights in Jan 2026

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room wasnt stocked woth shampoo or soap. But everything else was great
Stayed 2 nights in Jan 2026

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was great.
Stayed 2 nights in Jan 2026

6/10 Okay

Ruth

Stayed 1 night in Jan 2026

6/10 Okay

Brittany

Liked: Staff & service
Disliked: Property conditions & facilities
Front desk staff were lovely. But once in the room, toilet didn’t flush, toilet paper roll holder was broken, fresh towels had hair on them.
Stayed 3 nights in Jan 2026