Our experience at this hotel was disappointing. Upon arrival, we found the room’s air conditioning was broken and there was a strong, unpleasant odor. The room had no ventilation and was damp. We were moved to a higher-category room, but the air conditioning there was also not working. There were no other rooms available. The front desk, in the middle of the chaos, did their best to help and managed to provide us with a fan, which eased the problem a bit, but the night was still very uncomfortable. The hotel promised to fully refund our stay, but we have not received anything to this day.