Zedwell is in a great location, and the rooms while extremely basic are comfortable. That’s about all they have going for them.
First of all, they cancelled my reservation without notice because of non-payment apparently. But my payment option was pay on site - not sure how I can be accused of non-payment in this case when I haven’t even arrived yet. This was despite me reaching out the day prior when I was made aware of the failed charge by my old credit card holder, and having them tell me everything was confirmed and in order.
Next, the checkout time is 10AM. Why so early when the standard is 11AM or 12PM? I’ll tell you why - so they can nail you with their extortionate £25 per hour late check-out fee. Absolutely outrageous.
And lastly, the rooms are extremely expensive for what you’re getting.
Zero customer care, zero extra effort, zero passion( and massively overpriced rooms. This hotel, while in a great location, will soak you for evert cent they can at every turn of the corner.