Arrived at the Hotel about 11pm. Rooms were prepaid yet no rooms were available at that moment. We were sat in the lobby with other irate and unhappy prepaidguests waiting for them to clean and ready rooms after midnight. Communication from the staff was quite poor.
It became very apparent while sitting in the lobby why they weren’t ready. It was a Saturday night and it appears they may be renting rooms by the hour. So many street walkers and their John’s came walking in, going upstairs and then shortly departing. After their departure tada!!! a room was ready! This was the trend until it became our turn to get our room
Getting passed all that let’s talk about the stay. Hotel is located in the heart of Piccadilly Circus, a very short walk from the tube. Rooms a very small, there is no TV, no Microwave, No refrigerator, no obo e to call guest services, no chairs in room, no night stand no windows to let in light, beds are extremely difficult to get in and out of, no breakfast, NO A/C and the rooms were hot and stuffy! If you like sleeping in cramps no frills hot confines while paying good money then this may be the place for you.
I asked for my room to be serviced as there was only water in the body wash container, and for 3 days they did nothing. I asked about A/C they did nothing!
If this is a holiday you want to make pleasant memories of then exclude the Zedwell Piccadilly from the itinerary, as the experience may just as well cast a dark cloud over it.