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I booked a handicapped room since I recently had knee replacement surgery and wanted to make sure I had a shower with grab bars. I had just driven 10 hours and as tired. When I got to my room there were no drapes on the window which faced an apartment complex. I went back downstairs and they said the drapes were being fixed and was scheduled to be installed the next day . I said “so there are no window covering in the room?” They affirmed and said the could change my room. So they gave me a room on the next floor, I moved my luggage to that room. I left the room to get ice and realized when I returned that the door’s security lock would not work AND the door did not shut completely after several attempts. BACK DOWNSTAIRS to the front desk, explained the issuer, she said “You have to lift up the handle and push the door shut on that door…and it was scheduled to be fixed the next day. I was able to close the door but the security lock would not work so I used both safety latches and put my cooler against the door so I could hear if someone tried to enter. And this handicapped room had a nice Keurig coffee maker that was on a shelf almost 5 feet high. I, being not quite 5 feet tall had issues pouring water into the reservoir. I’m sure someone in a wheelchair would’ve had to do without or call someone to move it to a lower place. I have always loved Holiday Inn, especially the Express but this was terrible. Clean and pretty hotel but I was very disappointed.

The room was clearly not cleaned properly. Beds were made but the linens had dried blood and makeup on them. Staff was very professional and apologetic and quickly moved us rooms. Unfortunate stay but the staff was very polite.

The room was very nice, and I really like the Avid hotels….but they put queen size sheets on a king size bed so the second we laid down they popped off the edge. The trainee at the front was very friendly but the person training her was not. The breakfast was very good and it is a very clean nice hotel so a few things that are negative very fixable.

It was mostly nice but as a person that notices the small things I could see areas for improvement. The room was at 72 when I checked in but the ac unit cooled it down quickly enough for me to feel more comfortable. All in all I would stay here again.

Room was clean. Bathroom was clean but in need of update - some rusting of shower fixtures. Hotel seems to be working on some upgrades.

This hotel was a little dated but clean, comfortable, and safe. Breakfast was very lacking - don’t plan on filling up there. But otherwise would definitely recommend!