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Sheraton San Jose Hotel, Costa Rica

4.0 star property

Photo gallery for Sheraton San Jose Hotel, Costa Rica

2 bars/lounges, poolside bar
Club Suite, 1 Bedroom, Balcony (High Floor)
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Premium bedding, minibar, in-room safe, desk
2 bars/lounges, poolside bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View map
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose, 10203
  • Multiplaza Mall Escazu
    ‪6 min walk‬
  • Sabana Park
    ‪6 min drive‬
  • National Stadium of Costa Rica
    ‪7 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, City View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (High Floor)

Club Room, 2 Queen Beds (High Floor) | Mountain view

Club Room, 2 Queen Beds (High Floor)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom, Bathtub

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Bathtub

  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Balcony (High Floor)

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Balcony (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Terrace

Presidential Suite, 1 Bedroom, Terrace | Living room

Presidential Suite, 1 Bedroom, Terrace

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Mountain View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (High Floor)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Mountain View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Balcony, Mountain View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Mountain View

  • Sleeps 5
  • 2 Queen Beds

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Bar (on property)

Hyatt Centric San José Escazú

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 125 reviews
The price is NZ$211
includes taxes & fees
20 Sept - 21 Sept
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About the area

Guachipelin

Located in San Rafael, Sheraton San Jose Hotel, Costa Rica is connected to a shopping center, a 1-minute drive from Multiplaza Mall Escazu and 7 minutes from Sabana Park. .This casino hotel is 4.1 mi (6.6 km) from National Stadium of Costa Rica and 4.8 mi (7.8 km) from Museum of Costa Rican Art.

What's nearby

  • Multiplaza Mall Escazu - 6 min walk - 0.6 km
  • Avenida Escazú Shopping Center - 2 min drive - 2.2 km
  • Hospital Cima San José - 2 min drive - 2.2 km
  • Sabana Park - 6 min drive - 6.4 km
  • National Stadium of Costa Rica - 7 min drive - 6.4 km

Getting around

  • San Jose Contraloria Station - 12 min drive
  • Juan Santamaria Intl. Airport (SJO) - 31 min drive

Restaurants

  • ‪Zambra - ‬9 min walk
  • ‪Le Petit Chez Christophe - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪The Market - ‬9 min walk
  • ‪Nau Lounge - ‬9 min walk

About this property

Sheraton San Jose Hotel, Costa Rica

Beaux Arts San Rafael hotel connected to a shopping center, a quick walk to Multiplaza Mall Escazu
Sheraton San Jose Hotel, Costa Rica offers 170 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 170 guestrooms featuring iPod docking stations and minibars. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Try your luck at the casino and enjoy other recreational amenities including an outdoor pool and a steam room. This Beaux Arts hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride on the shuttle (surcharge), which operates within 300 meters.
Enjoy Fusion cuisine at Curu, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in San Rafael? This hotel has 5651 square feet (525 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Curu - This restaurant specializes in Fusion cuisine and serves breakfast and lunch.
Ivory Bistro - This bistro specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Joker's - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 300 metres
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Curu
  • Ivory Bistro
  • Joker's

Things to do

  • 140 slot machines
  • 19 gaming tables
  • Billiards/pool table
  • Casino (193,752 square foot of space)
  • Gym
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,651 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bus station shuttle
  • Area rugs in room
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 8 to September 8:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CRC 11750 per pet, per night, plus a one-time cleaning fee of CRC 52000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 16500 per person
  • Airport shuttle fee: CRC 27000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 27000 (one-way)
  • Pet fee: CRC 11750 per pet, per night plus CRC 52000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel Costa Rica Escazu
Sheraton San Jose Costa Rica Escazu
Sheraton San Jose Hotel Costa Rica Guachipelin
Sheraton San Jose Costa Rica Guachipelin
Hotel Sheraton San Jose Hotel, Costa Rica Guachipelin
Guachipelin Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica Guachipelin
Sheraton San Jose Hotel Costa Rica
Hotel Sheraton San Jose Hotel, Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica San Rafael
Sheraton San Jose Hotel, Costa Rica Hotel San Rafael

Sheraton San Jose Hotel, Costa Rica Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1006 reviews
Rating 8 - Good. 189 out of 1006 reviews
Rating 6 - Okay. 54 out of 1006 reviews
Rating 4 - Poor. 17 out of 1006 reviews
Rating 2 - Terrible. 25 out of 1006 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

asnat

Stayed 1 night in Jun 2025

6/10 Okay

Rochelle

Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff never answered the phone then stated they were busy
Stayed 2 nights in Jun 2025

10/10 Excellent

Diva

Liked: Cleanliness, staff & service, property conditions & facilities
Very no ice
Stayed 1 night in Jun 2025

10/10 Excellent

Claudio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in May 2025

10/10 Excellent

Karthickbabu

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
"Exceptional stay!" Loved everything about Sheraton! Comfortable rooms, delicious food, and super friendly staff.
Stayed 7 nights in May 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente breakfast and location
Stayed 2 nights in May 2025

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Great...
Stayed 1 night in Jun 2025

8/10 Good

Rochelle

Travelled with group
Liked: Amenities
Is good
Stayed 2 nights in May 2025

10/10 Excellent

Waylon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Isaac

Stayed 2 nights in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

John, Greenwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay there frequently
Stayed 1 night in May 2025

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very upscale! Staff was very friendly, knowledgeable and helpful. Food was always great at both the bar and restaurants.
Stayed 1 night in May 2025

10/10 Excellent

Patrick

Stayed 1 night in Apr 2025

10/10 Excellent

KC

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay. Theres a casino right there on property and a mall a block away. Airport is about 20 minutes away.
Stayed 2 nights in May 2025

10/10 Excellent

Cristian Antonio

Stayed 1 night in Apr 2025

6/10 Okay

Ryan, Lynbrook

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel is pretty average. Lobby is nice, there is buffet breakfast everyday as well as a la carte, an attached casino, and a gift shop. The staff are very nice but the hotel is far from a lot of excursions. It was my first time in Costa Rica and I thought I did enough research but apparently not. Try to book your own excursions because the hotel concierge does not know much and it was very expensive booking through them. My advise would be to stay closer to the mountains as almost everything is there. But, there is a wildlife refugee less than ten minutes away from the hotel by Uber and I definitely recommend visiting an Indian restaurant named Taj Mahal, which is also in close proximity to the hotel, that is a must try. Definitely take sweaters and long pants in your traveling backpack because the climate varies in different areas and the temperature drops at night in San Jose.
Stayed 5 nights in Mar 2025

10/10 Excellent

qun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Eran

Stayed 1 night in Apr 2025

10/10 Excellent

Herbert, South Bend

Liked: Amenities
My only complaint would be the water in the room sinks never got hot.. Havent had a cold shave since the Military. The shower had plenty of hot water no issues, just the room. Otherwise everything else was great!
Stayed 4 nights in Apr 2025

10/10 Excellent

John

Stayed 1 night in Apr 2025

10/10 Excellent

paul

Stayed 4 nights in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in San Jose for business and a little pleasure. The Sheraton is a beautiful property; the staff was very pleasant, the property was immaculate, and the food options were very good AND there is a great mall in walking distance. I highly recommend it.
Stayed 4 nights in Mar 2025

4/10 Poor

Zygmunt

Terrible checkin and checkout experience. Used to be better.
Stayed 3 nights in Apr 2025

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
Untrained staff
Stayed 2 nights in Apr 2025