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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Dining
Property amenity
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪4 min drive‬
  • New York State Fairgrounds
    ‪10 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About the area

Liverpool

When you stay at Randolph House Hotel, Trademark Collection by Wyndham in Liverpool, you'll be in a state park, a 5-minute drive from Destiny USA and 8 minutes from Syracuse University. .This hotel is 6.3 mi (10.1 km) from JMA Wireless Dome and 6.6 mi (10.6 km) from New York State Fairgrounds.

What's nearby

  • Destiny USA - 4 min drive - 5.4 km
  • NBT Bank Stadium - 4 min drive - 5.4 km
  • Armory Square - 7 min drive - 9.3 km
  • New York State Fairgrounds - 10 min drive - 11.8 km
  • St. Joseph’s Health Amphitheater at Lakeview - 10 min drive - 14.8 km

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Denny's - ‬2 min drive
  • ‪Taco Bell - ‬3 min walk
  • ‪Heid's Of Liverpool - ‬2 min drive
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪Jersey Mike's Subs - ‬20 min walk

About this property

Randolph House Hotel, Trademark Collection by Wyndham

Suburban hotel with free breakfast and a 24-hour business center
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 198 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, as well as phones with free local calls.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include wedding services, a fireplace in the lobby, and a picnic area.
A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Liverpool? This hotel has 30000 square feet (2700 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In a state park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph House Hotel, Trademark Collection by Wyndham Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 266 out of 1022 reviews
Rating 8 - Good. 287 out of 1022 reviews
Rating 6 - Okay. 197 out of 1022 reviews
Rating 4 - Poor. 136 out of 1022 reviews
Rating 2 - Terrible. 136 out of 1022 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lija

Stayed 1 night in Jun 2025

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

SETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Syracuse

Hotel is apparently remodeling. Fridge in didn't work ave thermostat not working. Only air was from open window. Luckily not very humid but still not opptimal. Breakfast was provided and staff were good.
Stayed 2 nights in Jun 2025

2/10 Terrible

Aneudis

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Poor room conditions.
Stayed 1 night in Jun 2025

6/10 Okay

Tamara

The place does not look loke the photos. Its like a half complete reno or A hotel flip. Outdated but new or taken from other hotels gently used, parts (sinks, beds, lamps, etc), new doors(poorly installed hence the unsafe review) and paint, but yellowed popcorn ceilings, which is ok for the price, however not as pictured. Hallways sloppily updated and not cleaned daily. Someone on the floor seemed to be partying with too many people in 1 room and were loud and running through the halls from 11pm to 4am. Staff was professional and efficient. Thats my only compliment. The staff. You get what you pay for I guess.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Stayed 1 night in Jun 2025

6/10 Okay

Joseph

Stayed 1 night in May 2025

6/10 Okay

Geetha

Travelled with family
Disliked: Amenities, property conditions & facilities
The bathroom sink and shower drains were clogged. They had just some granola bars and coffee for breakfast. Everything seems really old in general.
Stayed 1 night in Jun 2025

4/10 Poor

Robert

Disliked: Property conditions & facilities
This property/hotel just opened up after being idel for sometime and there were issues they had to bring in portable A/C THE Electrical sysg
Stayed 1 night in Jun 2025

4/10 Poor

Hooshang

Disliked: Staff & service
The beds were clean & comfortable, Door was hard to close, Breakfast was very poorly served
Stayed 1 night in Jun 2025

4/10 Poor

Layla D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Wosen T.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did charge me double and manger stated he will return back then double charge, but refused to complete to transfer the double charge back to my account. This marchent made it look like legal transaction by running two separate charges back and forth on authorized card which it was provided at the time of checking in. The room does not have air conditioning. I did choice non smoking area; however, l was still able to smile cigarette time to time. Overall, my stay was not bad; except, fraudulent charges which made the entire stay bad. I will never going to stay in this hotel and hope people will consider other nice places.
Stayed 5 nights in Jun 2025

2/10 Terrible

Damilola

Stayed 1 night in Jun 2025

2/10 Terrible

Ammar

Stayed 4 nights in May 2025

10/10 Excellent

Jaclynn

Stayed 1 night in Jun 2025

2/10 Terrible

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
Had to change my room three times. Ceiling in the bathroom was leaking, smell of weed all in the hallways and elevator. Paid in full before I arrived, they still charged my card ( that I had to put down for incidentals they never told me what the amount was gonna be) for the stay so I paid twice. Took several days to get my money back.
Stayed 3 nights in May 2025

4/10 Poor

Jenna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Seemed like it was once a great place but not anymore. No ac in room even tho we were told it was just installed/brand new
Stayed 1 night in Jun 2025

6/10 Okay

Nishkam

Disliked: Property conditions & facilities
They’ve reopened after 2 years. The hotel is still not there for stays.
Stayed 1 night in Jun 2025

2/10 Terrible

Faith

Business traveller
Disliked: Amenities, property conditions & facilities
They were not ready to open no air, electricity keep going off and on. Could hear popping from within walls. Fire hazard
Stayed 2 nights in Jun 2025

6/10 Okay

Courtney

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I want to make sure I say & start with: the staffing here is 100% valid & top-tier in every way, shape & form. I’d even say they are too advanced for this hotel but I see the vision & they will be your FOUNDATION for sure! Keep them around. As for the hotel itself, not ready but almost there. 3 day stay & have been switched into 3 different rooms. Room 1, no HVAC system whatsoever & I’m staying with my lady who’s 8-months pregnant. 😐 Room 2: toilet stops working which is fine, we leave for the day & came back to NO ELECTRICITY. Room 3: everything was good until maintenance walks in, then housekeeping, unannounced because we’re undocumented to this room. Like I said though, I see the vision. Better coordination & documentation of room occupancy & conditions across staffing, you got yourself a good thing. Kristy, I appreciate you. I’ll be back in a few weeks for a part 2. I’d say its worth it.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ian

Stayed 2 nights in Jun 2025

2/10 Terrible

Monica

Stayed 1 night in Jun 2025

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was fast and easy since we had a reservation. The room was clean and the king size bed was well deserved after a 6 hour bus ride.
Stayed 1 night in Jun 2025

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Initial room: portable AC unit vent kept unlatching from unit, made room as hot as 84 degrees. All lights expect one floor lamp worked. Staff were decent and gave us a new room. New room: Found a Wellbutrin Antidepressant pill in my toddler's bed, that my toddler found. Mold in the room's fridge. Water did not drain in the shower and almost overflowed in bathroom. Also to note, the water had an unpleasant odor. Old vomit stain on elevator floor. There was breakfast offered in morning, but yogurt had expired and still being served. * I do have picture proof of it all.
Stayed 1 night in Jun 2025