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River Terrace Resort & Convention Center

3.5 star property

Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Signature Room, 2 Queen Beds, River View
Exterior
Reception
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(45 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(46 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(7 reviews)
  • River view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • River view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room, 2 Queen Beds, River View

8.0 out of 10
Very good
(7 reviews)
  • River view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(22 reviews)
  • River view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Gatlinburg

With a stay at River Terrace Resort & Convention Center in Gatlinburg (Downtown Gatlinburg), you'll be a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes by foot from Great Smoky Mountains National Park. .This resort is 0.3 mi (0.5 km) from Anakeesta and 0.3 mi (0.5 km) from Gatlinburg SkyPark.
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Gatlinburg SkyPark - 4 min walk - 0.4 km
  • Gatlinburg Space Needle - 4 min walk - 0.4 km
  • Ripley's Aquarium of the Smokies - 5 min walk - 0.4 km
  • Gatlinburg Convention Center - 6 min walk - 0.5 km
  • Anakeesta - 6 min walk - 0.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Smith & Son Corner Kitchen - ‬6 min walk
  • ‪Tennessee Cider Company - ‬4 min walk

About this property

River Terrace Resort & Convention Center

River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads, and hair dryers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this resort include gift shops/newsstands, a banquet hall, and a vending machine.
A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 419 out of 1018 reviews
Rating 8 - Good. 243 out of 1018 reviews
Rating 6 - Okay. 163 out of 1018 reviews
Rating 4 - Poor. 109 out of 1018 reviews
Rating 2 - Terrible. 84 out of 1018 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Taniesha

Stayed 1 night in Dec 2025

10/10 Excellent

Kasey

Stayed 3 nights in Jan 2026

4/10 Poor

Enrique, Miami

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room was spacious and the bed was comfortable, but the room needs to be updated immediately. One corner of the tiles around the fireplace was broken. The bathroom cabinet next to the toilet was damaged at the bottom and looked as if a mouse had eaten the wood. The balcony door did not close completely and had a gap that allowed cold air to enter the room. Although breakfast was offered, it was the same selection for three consecutive days: muffins, orange juice, and coffee. I did not interact much with the staff, only during check-in and check-out.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, amenities
Brianna was great!!!! Would definately come back. She made our stay great!!
Stayed 2 nights in Jan 2026

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, perfect location. Only disappointed was a filthy bath tub.
Stayed 3 nights in Jan 2026

4/10 Poor

Adam

Travelled with partner
Disliked: Amenities, property conditions & facilities
We booked a King room and were put in a double. Hotel could not move us until the next day, then offered no credit or refund. Room keys kept failing so we had to trek back and forth in the freezing cold to the office every time. When we were eventually moved we were put in an adjoining room next to extremely loud people blaring the TV and partying well past midnight. Breakfast was laughable, rooms were dated, and elevator didn’t work. Staff were friendly at least. Won’t be staying here again.
Stayed 2 nights in Jan 2026

10/10 Excellent

TUAN

Stayed 2 nights in Oct 2025

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Old but clean
Stayed 1 night in Dec 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness
The staff makes this place great. Super kind. Very clean. Be wary of people trying to swindle you into a timeshare though. Don't ruin your vacation!!
Stayed 2 nights in Jan 2026

6/10 Okay

Kelsey

Liked: Staff & service
Disliked: Property conditions & facilities
Extremely outdated. Amazing staff, but the rooms are made to look much better in the pictures.
Stayed 1 night in Jan 2026

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service
Clean room, probably needs a more modern update, but for the money it is worth it.
Stayed 1 night in Jan 2026

8/10 Good

Michael

Stayed 2 nights in Jan 2026

4/10 Poor

Isabel Maria

Stayed 3 nights in Nov 2025

8/10 Good

Idalmary

Liked: Cleanliness, property conditions & facilities
Decent hotel, very clean, great location The lady at the front desk seems to be in a lot of stress...but understandable it was Dec.24. Hate the Time Share bait 😒
Stayed 2 nights in Dec 2025

10/10 Excellent

Trisha

Stayed 3 nights in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
The room was clean and had everything I needed, especially a comfortable bed and beautiful view. I checked in on 12/21/2026 with the help of Candy. Candy was friendly, kind and very helpful. She answered all my questions. Candy is a credit to the hotel industry. River Terrace Resort is a great place to stay.
View from balcony
View from balcony2
View from balcony3
Stayed 2 nights in Dec 2025

8/10 Good

Isabella

Liked: Cleanliness, staff & service, amenities
It has an excellent location, I enjoyed the experience, and the place is clean. The only downside is that they don't have breakfast as such, just coffee and muffins. Otherwise, I liked everything.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kimberly

Stayed 2 nights in Jan 2026

2/10 Terrible

Yori

Stayed 3 nights in Jan 2026

10/10 Excellent

Michelle

Stayed 2 nights in Jan 2026

2/10 Terrible

Sarahy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t ready at all. I was told that no clean rooms were available and there was no time estimate on how long it would take to get the rooms ready. I pre-registered almost an hour before the designated check in time and then an hour after the designated check in time the room still wasn’t ready and there was nothing to do about it because all the empty rooms continued to be dirty. I never even got a key card to a room or was told where my room would be. There were multiple people in line getting the same explanation that their rooms were not ready and not accessible, just like ours, due to not being cleaned. After my third trip to the front desk to check on our room status I was told by the front desk attendant to go around a do other activities to pass the time and she still wasn’t able to provide a time that the room would be ready and that just because my check in was at 4pm doesn’t guarantee that my room would be ready at 4pm. When I told her on my third time to the front desk that I wanted to cancel she gave me a parking pass and said I should go do some activities and if my room wasn’t ready by the time I finished doing activities then she would cancel. It took four trips to the front desk to cancel my reservation because I wasn’t able to know when or if a room would be ready at all. I understand that they are short staffed, but the least they could do was to be honest that the wait for a clean room would be WELL after the designated check in time
Stayed 1 night in Jan 2026

10/10 Excellent

Dianelys

Travelled with family
Liked: Amenities
Every thing very good thanks
Stayed 4 nights in Dec 2025

2/10 Terrible

Seqouia, Winston Salem

Travelled with family
Despite having a confirmed reservation for 12/31/25–1/2/25, I was told upon arrival—after a seven-hour drive—that the hotel had overbooked and had no room for me. There was no advance notice or proactive communication. Being left without accommodations on New Year’s Eve is not something any guest should experience. This reflects poor management and lack of accountability.
Stayed 2 nights in Dec 2025

6/10 Okay

Andy

Stayed 5 nights in Dec 2025