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Hotel Dann Carlton Bucaramanga

4.0 star property

Photo gallery for Hotel Dann Carlton Bucaramanga

Sun deck
Interior entrance
Porch
Indoor spa tub
2 restaurants, breakfast, lunch served; local and international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View map
Calle 47 No 28-83, Bucaramanga, Santander, 680003
  • Place, Cabecera Shopping Mall
    ‪6 min walk‬
  • Place, Canaveral Mall
    ‪18 min walk‬
  • Place, Cacique Shopping Mall
    ‪2 min drive‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed with Sofa bed

Standard Double Room, 1 Queen Bed with Sofa bed

Standard Double Room, 1 Queen Bed with Sofa bed

9.4 out of 10
Exceptional
(40 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 King Bed with Sofa bed

Superior Double Room, 1 King Bed with Sofa bed

Superior Double Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(14 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds | View from room

Standard Twin Room, 2 Double Beds

10.0 out of 10
Exceptional
(12 reviews)
  • 39 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room Standard

Premium bedding, minibar, in-room safe, individually decorated

Double Room Standard

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 3

View all photos for Double Room Superior

Premium bedding, minibar, in-room safe, individually decorated

Double Room Superior

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Sleeps 3

View all photos for Twin Room Standard

Premium bedding, minibar, in-room safe, individually decorated

Twin Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 4

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About the area

Bucaramanga

In the heart of Bucaramanga, Hotel Dann Carlton Bucaramanga is within a 5-minute drive of Provincial Viaduct and La Flora Ecological Park. .This spa hotel is 5 mi (8.1 km) from Eloy Valenzuela Botanical Garden and 6.6 mi (10.6 km) from Eco Park Hill of the Blessed Sacrament.

What's nearby

  • San Pio Park - 2 min walk - 0.2 km
  • Cabecera Shopping Mall - 6 min walk - 0.6 km
  • Canaveral Mall - 18 min walk - 1.5 km
  • Cacique Shopping Mall - 2 min drive - 2.5 km
  • Alfonso Lopez Stadium - 3 min drive - 2.5 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 48 min drive

Restaurants

  • ‪Empanadas Conucos - ‬3 min walk
  • ‪El Barril - ‬2 min walk
  • ‪Sandwich Qbano Cabecera - ‬3 min walk
  • ‪LibarDog - ‬3 min walk
  • ‪Frisby - ‬2 min walk

About this property

Hotel Dann Carlton Bucaramanga

Hotel with 2 restaurants, near La Flora Ecological Park
Hotel Dann Carlton Bucaramanga offers 135 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Bucaramanga hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Elixia Spa has massage/treatment rooms and couples treatment room(s). Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 3 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 135 individually decorated guestrooms, featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Enjoy local and international cuisine at City View, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Bucaramanga? This hotel has 5264 square feet (489 square meters) of space consisting of a conference center and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary full breakfast is served each morning between 6:00 AM and 10:00 AM.
City View - This poolside family restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Taikinsa - This restaurant specializes in sushi and serves lunch, dinner, and light fare. A children's menu is available. Reservations are required. Open daily.
Dann Carlton Cafe Bar - This café serves breakfast and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • City View
  • Dann Carlton Cafe Bar
  • Taikinsa

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Piano
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,264 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift

More

  • 1 building
  • 13 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1996
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: COP 190000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 142800 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 3)
  • Pet fee: COP 142800 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: COP 190000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with pets must present their pet's current vaccination record.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 3 years old are only allowed with adult supervision

Property is also known as

Dann Carlton Bucaramanga
Hotel Dann Bucaramanga
Hotel Dann Carlton Bucaramanga

Hotel Dann Carlton Bucaramanga Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 737 out of 1002 reviews
Rating 8 - Good. 162 out of 1002 reviews
Rating 6 - Okay. 41 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 37 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aleic Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a few of the Dann properties and always enjoyed. This was no exception. Great location, great staff and accommodations. Food was very good up at the pool restaurant. This is a must stay in the area
Stayed 3 nights in Jul 2025

10/10 Excellent

Marineth

Liked: Cleanliness, staff & service, property conditions & facilities
Genial todo!
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

This was a very nice stay at a beautiful hotel. Everything was great. A very large and clean room and bathroom. The staff were exceptional. It's in a great area and very quiet at night for some good rest. Thank you to all of the staff for being exceptional hosts. I look forward to staying there again.
Stayed 1 night in Jul 2025

10/10 Excellent

William, St Petersburg

Stayed 1 night in Jul 2025

8/10 Good

german

Stayed 6 nights in Jun 2025

10/10 Excellent

Zaida

Stayed 1 night in Jul 2025

10/10 Excellent

Amparo

Liked: Amenities
Cleanliness, decor, service, friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Nhut

Stayed 2 nights in Jul 2025

10/10 Excellent

Claudia G.

Stayed 3 nights in Mar 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The most helpful staff. We’ve stayed there various times and the service and food are excellent. The property needs a bit of TLC.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ricardo

Stayed 1 night in Jun 2025

10/10 Excellent

Amparo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars hotel. Very nice and clean. Attentive and friendly staff. Comfortable bed and spacious room. Excellent breakfast bar.
Stayed 1 night in Jul 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it!
Stayed 1 night in Jul 2025

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. No complains.
Stayed 1 night in Jul 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area and restaurant I didn’t like being charge a vat tax 19% because my girlfriend is Colombian
Stayed 1 night in Jun 2025

10/10 Excellent

MIchael D

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite hotel in Bucaramanga by far. It never disappoints. It's getting a little outdated in some aspects but the cleanliness and service are top notch.
Stayed 1 night in Jun 2025

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. We liked a lot. The staff is super friendly and helpful.
Stayed 3 nights in Jun 2025

10/10 Excellent

DIEGO

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location fabulous!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanta.
Stayed 3 nights in Jun 2025

4/10 Poor

Maria

Stayed 1 night in Jun 2025

6/10 Okay

Robert, Conway

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is not a very vacation friendly property. They are all about collecting money. If your family or friends from the area visit they must be out of your room by 6:00pm or you will be charged about $20 US and they must be out of the room by 10PM even if you pay. This is ridiculous in my opinion. They also charge them to use the pool for about $20US. Going to Colombia to visit friends and family, this is not your hotel.
Stayed 5 nights in Jun 2025

10/10 Excellent

Mavy

Stayed 3 nights in Jun 2025

10/10 Excellent

Fidji

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and I received top tier service at this hotel. Most likely the best hotel in Bucaramanga
Stayed 1 night in Jun 2025

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Su Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 3 nights in Jun 2025