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Pacific Palms Resort

4.0 star property

Photo gallery for Pacific Palms Resort

Exterior
Property amenity
2 restaurants, breakfast served
Property amenity
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool

Explore the area

View map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Place, Babe Zaharias Golf Course
    ‪8 min walk‬
  • Place, Industry Hills Expo Center
    ‪18 min walk‬
  • Place, La Puente City Hall
    ‪6 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

8.4 out of 10
Very good
(149 reviews)
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe two double Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe two double Room

  • Sleeps 2

View all photos for Deluxe king Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe king Room

  • Sleeps 2

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

  • Sleeps 4

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, City View

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

La Puente

With a stay at Pacific Palms Resort in La Puente (City of Industry), you'll be within a 5-minute drive of Round 1 Bowling and Amusement and Puente Hills Mall. .This golf resort is 12.5 mi (20.1 km) from Brea Mall and 15.3 mi (24.6 km) from Medieval Times.
View more Resorts in Los AngelesOpens in a new window

What's nearby

  • Babe Zaharias Golf Course - 8 min walk - 0.7 km
  • Industry Hills Expo Center - 18 min walk - 1.6 km
  • La Puente City Hall - 6 min drive - 4.8 km
  • Honda Center - 24 min drive - 39.2 km
  • Disneyland® Resort - 29 min drive - 42.5 km

Getting around

  • Walnut Industry Station - 10 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 46 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Del Rio - ‬13 min walk
  • ‪Carl's Jr. - ‬3 min drive
  • ‪Little Caesars Pizza - ‬16 min walk
  • ‪Jack in the Box - ‬3 min drive

About this property

Pacific Palms Resort

Suburban resort with 2 restaurants and a full-service spa
Pacific Palms Resort offers 292 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 292 air-conditioned rooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a health club and an outdoor pool. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite at one of the resort's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11 AM and on weekends from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in La Puente? This resort has 45000 square feet (4181 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11 AM and on weekends between 7 AM and 10:30 AM.
Pacific Palms Resort has 2 restaurants serving breakfast, lunch, and dinner.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Valet parking on site (USD 14 per night)
  • Limited on-site self and valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11 AM on weekdays and 7 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Pacific Palms Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 660 out of 1007 reviews
Rating 8 - Good. 170 out of 1007 reviews
Rating 6 - Okay. 89 out of 1007 reviews
Rating 4 - Poor. 46 out of 1007 reviews
Rating 2 - Terrible. 42 out of 1007 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Davonta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jonalynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great stay
Stayed 2 nights in Sep 2025

8/10 Good

Keith

Stayed 1 night in Sep 2025

10/10 Excellent

erick

Stayed 1 night in Sep 2025

4/10 Poor

Cesar

Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Travelled with family
Liked: Amenities
Easy check in and great service.
Stayed 1 night in Sep 2025

10/10 Excellent

Devin

Stayed 2 nights in Aug 2025

2/10 Terrible

Diane, Walnut

Disliked: Cleanliness, property conditions & facilities
Rooms are run down and housekeeping is terrible
Stayed 1 night in Aug 2025

6/10 Okay

Cynthia

Disliked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Chul

Stayed 1 night in Sep 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Sep 2025

10/10 Excellent

Wayne, Hainesport

Stayed 2 nights in Sep 2025

2/10 Terrible

Cynthia

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed at the property from 09/11 through 09/14. We frequent Los Angeles often to help out with family affairs, and this was the worst stay we've ever had at any hotel in the area. I'd like to start by saying that the front desk was generally very friendly, but besides that, the hotel should not be considered a resort or be marked as 4 stars. The bathroom is extremely dated, as well as the room. There were paint cracks and everything appeared to be very worn and old. However, the worst part was the security issue. Keys are not required to go up and down to the rooms. On the evening of 9/13 (or morning of 9/14) at 3:00 a.m., I woke up to someone opening our door. We quickly reacted and called the front desk. Security came up and informed us that they didn't know who it would be but that it "might" be maintenance or security. We never got a confirmation. In the morning, when I reported it to the front desk, that receptionist said word for word "Oh, that's weird...". Once I escalated the issue, I was told that I never informed the hotel. This is a HUGE safety issue. Right before they entered our room, I also heard a scream from another room which makes me think that someone else had the same experience.
Stayed 4 nights in Sep 2025

2/10 Terrible

Enrique

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Management and staff need training

There was no service or help from staff. I was charged $320 for deposit and an additional $220 for the night stay. Unreal! I'm still waiting for my deposit to be returned to my account. I called to ask for help but management will not return my call or just ignore my complaints. Never ever doing this again
Stayed 1 night in Sep 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The barking dog next door was disruptive to my creative work. Strong marijuana smell in the hallway was problematic, too.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eddie, Calabasas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing and comfortable place. The property is lush and a hidden gem. Been here multiple times and always relaxing and a pleasure.
Stayed 7 nights in Sep 2025

10/10 Excellent

Eddie, Calabasas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here multiple times. It’s very comfortable and relaxing. Every time I come I am welcomed by friendly and professional staff. They always try to make my stay comfortable.
Stayed 7 nights in Sep 2025

6/10 Okay

Lindsey

Stayed 2 nights in Sep 2025

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was well maintained. Convenient location. Quite
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk service is amazing!
Stayed 2 nights in Aug 2025

4/10 Poor

Abigail

Stayed 1 night in Sep 2025

8/10 Good

Alice

Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and great restaurant on the premises will definitely recommend to family and friends
Stayed 1 night in Sep 2025

4/10 Poor

Bo, Walnut

Stayed 3 nights in Aug 2025