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Lion Quays Hotel & Spa

4.0 star property

Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Exterior
Exterior
Business centre
Garden

Reviews

8.0 out of 10
Very good

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Moreton, Oswestry, England, SY11 3EN
  • Place, Lion Quays Spa
    ‪3 min walk‬
  • Place, Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Place, Chirk Castle
    ‪10 min drive‬
  • Airport, Liverpool (LPL-John Lennon)

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.0 out of 10
Very good
(25 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View

Executive Double Room, Canal View

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

Twin Room

  • Sleeps 2

Double Room

  • Sleeps 2

View all photos for Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

  • Sleeps 2
  • 1 Twin Bed

Executive Double Room

  • Water view
  • Sleeps 1
  • 1 Twin Bed

Executive Room with Canal View 1 Double bed

  • Sleeps 2

Suite

  • Sleeps 2

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About the area

Oswestry

With a stay at Lion Quays Hotel & Spa in Oswestry, you'll be on the waterfront, a 4-minute walk from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct. .This spa hotel is 3.3 mi (5.3 km) from Park Hall Stadium and 4.4 mi (7 km) from Gower Area of Outstanding Natural Beauty.

What's nearby

  • Lion Quays Spa - 3 min walk - 0.3 km
  • Pontcysyllte Aquaduct - 15 min walk - 1.3 km
  • British Ironwork Centre - 10 min drive - 12.4 km
  • Chirk Castle - 10 min drive - 5.8 km
  • Llangollen Bridge - 13 min drive - 15.4 km

Getting around

  • Gobowen Station - 6 min drive
  • Manchester Airport (MAN) - 69 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Oswestry Truckstop - ‬15 min walk
  • ‪The Poachers - ‬2 min drive
  • ‪The Lion Quays Waterside Resort - ‬2 min walk
  • ‪Denbighs Restaurant - ‬4 min drive

About this property

Lion Quays Hotel & Spa

Riverfront hotel with 2 restaurants and a full-service spa
Lion Quays Hotel & Spa offers 82 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 82 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including outdoor tennis courts, a health club, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy Modern European cuisine at The Waterside, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
The Waterside - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Nicos Brasserie - This brasserie specializes in Fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cafe Ash - Onsite café. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Reviews

Lion Quays Hotel & Spa Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 391 out of 943 reviews
Rating 8 - Good. 277 out of 943 reviews
Rating 6 - Okay. 143 out of 943 reviews
Rating 4 - Poor. 83 out of 943 reviews
Rating 2 - Terrible. 49 out of 943 reviews

Reviews

6/10 Okay

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It was a nice hotel, our room could do a with a fresh coat of paint and the bathroom ceiling needs sorting clearly there has been a problem in the past. there needs to be more signposting around and inside hotel as we first parked at the spa not realising the hotel was tuck around the corner, so repack the car and drove round. Breakfast was lovely.
Stayed 1 night in Aug 2025

8/10 Good

Tracey

Stayed 2 nights in Jul 2025

6/10 Okay

Clare

Disliked: Property conditions & facilities

Poor overall

Room very tired.Skirting boards scuffed and dirty. Shower over bath very narrow, shower gel dispenser broken but not replaced,battery flat in room safe,so not working, and blinds broken so would not close properly, meaning it got light early! Many flies at the breakfast buffet.
Stayed 1 night in Jul 2025

8/10 Good

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, comfy clean rooms and lovely food. We also enjoyed the inclused kisure facilities, the only thing to let the place down was the outside area which loomed unkempt, rubbish and ciggarett ends left on floor as there was no bins or ashtrays available, also uneven and loose paving slabs which were very dangerous especially at night as tbere was no outside lighting on the patio or in the garden, and the tables chairs and cushions in the garden were untidy and left out all night even when it rained. The hotel could do with a groundsman to keep the outside area clean and tidy.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Amenities
Stayed as our first weekend as a couple and had a fantastic time. Staff were attentive and polite. Room was clean. Food was excellent. The spa was amazing. Throughly enjoyable
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Check in was awful, the girl working has no customer service skills whatsoever. Then We got to our room and it wasn’t ready yet (already half an hour past check in), struggled to rectify it, in fact the head of cleaning Sandra was the most helpful. We also got a room beside the elevator when I’d specifically asked not, and the hotel was not full either. Not a good start. The room was nice, but dirty. Dust and debris on shelves and the floor, definitely due for a deep clean. The bed and pillows were comfortable as was the tony balcony.
Stayed 1 night in Jul 2025

6/10 Okay

Barbara

Stayed 2 nights in Jul 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was amazing, restaurant and food was amazing as well such a high quality. Lovely hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Katie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Mixed feelingw

Loved the spa and swimming facilities, lovely atmosphere and nice and clean. Good restaurant with great breakfast, excellent quality. The room was the only thing that let the stay down. The air con didn’t work, the balcony was tiny and very old, the bathroom looked very poorly finished and the shower tray was a little mouldy. I paid extra to have a canal view room and it really wasn’t worth it.
Stayed 1 night in Jul 2025

4/10 Poor

Charles

Travelled with group
Disliked: Property conditions & facilities
Very tired hotel. Bathroom tiny and dirty. Superior room had nothing superior about it. Very disappointed.
Stayed 1 night in Jul 2025

2/10 Terrible

Jackie

Stayed 1 night in Jul 2025

8/10 Good

Helen

Stayed 1 night in Jul 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure relaxation accommodation

Really nice chilled out environment, Really helpful staff, very relaxing with excellent spa treatments onsite if required or just relax with ambient atmosphere when using the swimming pool, sauna, steam, hydrotherapy area's giving it a pure chilled vibe to unwind, we booked an executive room with a canal view, just watching the barge boats go past whilst having a beer next to the water it was a very good & relaxed atmosphere, we would definitely be returning to the hotel/spa we had excellent weather that made our trip even better after a day of canoeing over the tallest Aqueduct.
Stayed 1 night in Jul 2025

10/10 Excellent

Barrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We upgraded to canal view and we had wonderful views of it
Stayed 1 night in Jul 2025

10/10 Excellent

George

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stained bedding, not impressed!

Bedding in room had blood stains and spots on all pillows and duvet, we had to request a complete bedding change, even the housekeeping manager was shocked. The carpet in the room had not been vacuumed, which again we had to request, the fittings were grubby and old, and the bathroom door would not shut so no privacy there! The balcony was not in great condition and the curtain fell down every time we touched the balcony door. Whole room generally needed doing up. Photos won’t upload but are available of the hotel are interested?
Stayed 1 night in Jul 2025

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Disappointed not to save the 20% I could have
Stayed 1 night in Jul 2025

8/10 Good

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and use of the spa for free was amazing. Surprised/disappointed by how much the drinks were in the bar. Eg £16 glass of wine. But nice stay none the less. No air con in rooms but felt quite cool anyway
Stayed 1 night in Jun 2025

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3rd visit we keep coming back.

The only issue I have is that my silver status was not recognised giving me 20% discount from food and drink. Love lion quays. Spa is lovely location fab.
Stayed 1 night in Jul 2025

6/10 Okay

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel building, grounds are beautiful and spa is incredible, but rooms are dated and noisy. I was on the ground floor and you can hear noise all outside of the bar /restaurant area. The net curtains on the windows were stained, there was a dirty food stain on the wall near the table, and the wardrobe paint is flaking off. Poor/no soundproofing I could hear all neighbours, and was woken up by external noise at 5:50am. TV didn't work ,only showed radio stations. Food in restaurant was very good, and bar staff very friendly and helpful. Breakfast food was basic- one type of sliced bread, basic pastries etc. Hot breakfast food was not hot as it is simply kept in ceramic pots on hot rings, so all of the "hot" food is lukewarm. Luckily I stayed on business, as I would not be happy paying £150 for 1 night here.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Stayed 4 nights in Jun 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025