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Holiday Inn Grand Rapids - South by IHG

3.0 star property

Photo gallery for Holiday Inn Grand Rapids - South by IHG

Exterior
Standard Room, 2 Queen Beds
Fitness facility
Exterior
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast available
  • Laundry
  • Gym
  • Parking included

Explore the area

View map
6569 Clay Avenue Sw, Grand Rapids, MI, 49548
  • Place, Craig's Cruisers
    ‪1 min drive‬
  • Place, Tanger Factory Outlet Center
    ‪3 min drive‬
  • Place, RiverTown Crossings Mall
    ‪9 min drive‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪11 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Desk, soundproofing, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed

7.0 out of 10
Good
(12 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

8.8 out of 10
Excellent
(6 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Premium Room, 1 King Bed, Accessible (Communications)

Premium Room, 1 King Bed, Accessible (Communications)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(21 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

  • 38 sq m
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 53 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Grand Rapids

With a stay at Holiday Inn Grand Rapids - South by IHG in Grand Rapids (Cutlerville), you'll be within a 15-minute drive of Van Andel Arena and DeVos Performance Hall. .This family-friendly hotel is 15.2 mi (24.5 km) from Frederik Meijer Gardens and Sculpture Park and 2.1 mi (3.3 km) from Craig's Cruisers.

What's nearby

  • Craig's Cruisers - 1 min drive - 2.5 km
  • Tanger Factory Outlet Center - 3 min drive - 4.6 km
  • Downtown Market - 8 min drive - 15.9 km
  • RiverTown Crossings Mall - 9 min drive - 10.0 km
  • Van Andel Arena - 9 min drive - 16.6 km

Getting around

  • Grand Rapids Station - 11 min drive
  • Gerald R. Ford International Airport (GRR) - 18 min drive

Restaurants

  • ‪76th Street Truck Stop Diner - ‬3 min drive
  • ‪Chick-fil-A - ‬4 min drive
  • ‪McDonald's - ‬6 min walk
  • ‪Culver's - ‬4 min drive
  • ‪Chili's Grill & Bar - ‬4 min drive

About this property

Holiday Inn Grand Rapids - South by IHG

Family-friendly hotel with a fitness center and a 24-hour business center
Holiday Inn Grand Rapids - South by IHG offers 79 accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 14 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 79 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an indoor pool, a waterslide, and a hot tub. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Grand Rapids - South by IHG. Continental breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: USD 1 to 10 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (weekly)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 16 to January 22:
  • Hot tub
  • Swimming pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 1 to 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 14 years old are not allowed in the swimming pool or fitness facility

Property is also known as

Holiday Inn Express Grand Rapids South
Holiday Inn Express Hotel Grand Rapids South
Holiday Inn Express Hotel Grand Rapids South
Holiday Inn Express Grand Rapids South
Hotel Holiday Inn Express Hotel & Suites Grand Rapids - South
Holiday Inn Express Hotel Suites Grand Rapids South
Holiday Inn Express Hotel
Holiday Inn Express
Holiday Express Grand Rapids

Holiday Inn Grand Rapids - South by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 324 out of 876 reviews
Rating 8 - Good. 253 out of 876 reviews
Rating 6 - Okay. 120 out of 876 reviews
Rating 4 - Poor. 102 out of 876 reviews
Rating 2 - Terrible. 77 out of 876 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roxy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The waterpark and splash pad the kids loved
Stayed 1 night in Jul 2025

6/10 Okay

Heather

Travelled with family
It was a nice place for kids with pool they had fun
Stayed 2 nights in Jun 2025

4/10 Poor

Cherokee

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
When i got there the staff was so nice but one of the rooms sink didnt work. It took them over a day to fix the sink. The sink was unusable. It shot out at high pressure to the right. The pool seems to be rented to the brit swim school so during the week youre only allowed HALF the pool area even though you paid for access to it all. This is not mentioned before paying. The property is nice on in the halls but the pool/water area is what most people come for. It looks disgusting and nothing like the pics. The bottom of the floor is disgusting, they would leave bandages, hair, lashes, papaers, etc down for DAYS. Every Wednesday they close the pool for "cleaning " and it just so happens to be right before the brit swim school comes. The hallway garbages always smelled like warmed up vomit. The breakfast is another thing. The food is left out for anyone to access and its not stored properly. They let people stick their hands in the bag of preboiled eggs that sat there from the day i checked in to the day i checked out. The breakfast is also 2/10. The fact that you have to pay extra for something that atrocious is beyond me. The breakfast was the same every single day. The food isnt being brought up to temp, the biscuits were warm on the putside and ice cold in the middle like a microwave was used. The breakfast is extremely limited and was never clean and prepped properly. Food all over, juice and milk were both empty every single day. I have so more to say but no more space.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ashley

Stayed 1 night in Jun 2025

10/10 Excellent

Leo

Stayed 1 night in Jun 2025

8/10 Good

Haylee

Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Hotel was OK… hotels.com was not

Took my mom to the lantern festival atJohn Ball zoo for her 82nd birthday and stayed at that hotel. The surrounding area was definitely unkept, and it reeked of cigarette smoke outside and inside. The room was clean, but my shower was dirty. The front desk lady was overwhelmed with people trying to check in, but very friendly and tried to be accommodating. I reserved two rooms and instead of putting us in an adjoining room, hotels.com listed the second room under someone else’s name and we were unable to get adjoining rooms. So my mom was on the third floor and I was up on the fourth floor.
Stayed 1 night in Jun 2025

6/10 Okay

TRAVIS

Disliked: Cleanliness
Because I booked via Expedia, I was told I could not request room location in hotel, late check out not available, basically just had attitude because I did not use their website. Asked for a do not disturb sign, told out of them but would put me down as no housekeeping because I’m a 2nd shifter and sleep late, but was woke up anyway by housekeeping pounding on the door. Room was moderately clean, but floors were not, I should at least be reimbursed for 2 pairs of previously white socks that I thru out after the bottoms turned black. Mid week stay, not a busy hotel but couldn’t get upper floor as requested and put next door to a loud family of 5 when I was traveling alone and there were many other rooms available. Overall not a great experience.
Stayed 2 nights in Jun 2025

6/10 Okay

Nicholas

Stayed 1 night in May 2025

10/10 Excellent

alice

Stayed 1 night in May 2025

8/10 Good

THERESE

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Eh

I will say hotel is very clean,.very clean and updated room was nice. Hotel check in staff was nice. Morning came, went to have coffee, all the had was decaf and a few creamers. Coffee lids did not fit the cups. I would rate the breakfast/availability very poor. Very little to no food and syrup had nothing in it even first thing in the morning. Breakfast/coffee is definitely not a priority for the hotel. There was no one attending the front to check anyone out.
Stayed 1 night in May 2025

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel waa nice and the staff was great. The area wasn’t the greatest, but it was super convenient for where we needed to be.
Stayed 1 night in May 2025

6/10 Okay

Heather

Stayed 2 nights in May 2025

10/10 Excellent

Giana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

James

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Ashley

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Light on the breakfast bar

We stayed in 418 and the ac was very loud. Breakfast was not quickly replenished. We had to leave pretty quickly in the morning around 7 and there was nothing left. Comfy bed and good water pressure in the shower. :)
Stayed 1 night in Apr 2025

10/10 Excellent

Demetria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean
Stayed 1 night in Apr 2025

8/10 Good

Kayley

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The rooms are clean, but the floor in the eating area was sticky. Even after I watched them mop. It might just be what they use to mop with. For the price this place is amazing and fun for kids. Breakfast was warm and decent. Staff were nice.
Stayed 2 nights in Apr 2025

8/10 Good

Kara

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Marcia

Travelled with family, Travelled with family and small children
It was good
Stayed 2 nights in Apr 2025

2/10 Terrible

jennifer

For the price I paid for the room. Plus being forced to pay an additional $100 deposit. I would have expected the pool area to be more clean, better monitored and taken care of. Tons of unruly children, very dirty water. No staff monitoring for wrist bands or making people follow the rules. Over capacity for sure. Staff was very stressed out and short at check in.
Stayed 1 night in Apr 2025

6/10 Okay

Diana

Disliked: Staff & service, property conditions & facilities
We booked this hotel specifically for the bar and pool/hot tub. During check in, the agent wearing a green sweater and matching eye makeup informed us that the bar was closed due to no available staff. We were advised that we could bring our own drinks and enjoy the bar but there was no staff available to serve us. We were disappointed but decided to take her up on the offer. After checking in we made our way to the bar area and again, we were advised that they had no accommodations to keep our drinks cold but that there was an ice machine down the hall. About 20 minutes later we were approached by the manager and informed that we were not permitted to drink in the bar. Terrible communication and service. We were not able to access the
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Stayed 3 nights in Mar 2025