Book Swiss Quality Hotels Grindelwald accommodation from NZ$340

This was one of the most poorly managed “luxury”hotel stays I have experienced. We informed the hotel in advance that we were traveling with a baby and elderly parents and requested rooms close together. Instead, we were assigned rooms in separate buildings and subjected to multiple unnecessary room moves in a single day. The situation worsened when we were moved into a smaller downgraded room without disclosure or consent. The room had an open bathroom layout with no door to the shower area — only a glass wall opening directly into the room — which was clearly unsuitable and unsafe for a baby. Management later implied that we should have specifically warned them this layout would not work for a toddler, which was dismissive and unreasonable. Additional failures included: - our baby being incorrectly registered as a 13-year-old and nearly charged accordingly, - an unclean crib, - lack of basic family accommodations, - peeling and damaged furniture, - and failure to inform guests about the hotel shuttle, forcing us to make a difficult uphill walk with luggage, a baby, and elderly family members. What made this especially unacceptable was management’s response. Despite repeated written complaints during and after the stay, management minimized the issues, failed to offer meaningful resolution, and eventually stopped responding altogether. I would strongly discourage families traveling with children or elderly relatives from staying here.

I like the location. The room is big and clean and I had the view of the mountain. I wanted to use the laundry but you have the download the app and the cost is $$$ so I didn’t use it. I would like to come back here.

Great location, nice bed,AMAZING STAFF,. .perfect

Lovely view. Modern rooms. No closet/hanger space (cubes on wall).

We thoroughly enjoyed our time at the Bernerhof. The room was tidy, comfortable, and adequate, as we did not spend much time in the room. It was a little small, so if traveling with several large bags, you may choose to consolidate, or unpack and stow bags. The breakfast was plentiful and standard. We enjoyed the friendliness of the staff, they are bilingual, and were flexible with us within reason for travel/walking/parking arrangements. There are only about 8 dedicated spaces, which was not an issue while we traveled outside of peak seasons. It may be worth reserving during peak if you plan to have a car. Once you park though, there is no reason to drive as the hotel is quite walkable to all train and gondola stations. We thoroughly enjoyed our stay and would definitely recommend the Bernerhof for the friendly staff and location!

We had a great time staying at this hotel! Food were great! Location is a top notch! Most of all, the staff are awesome! Thank you!