6/10 Okay
Janice
Travelled with family
22 Dec 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel staff was amazing. The rooms were clean but the hotel itself seems very run down and needs maintenance. Doors didn't close properly, specifically the balcony door in my was hard to open and close. The women's restrooms in the pool/ gym facility is warped and hard to close.
The shuttle driver was great, very informative about the park and attractions.
The restaurant was the worst part of the visit. I had prepaid for the full breakfast and will not do so next time. First I was charged almost 3 times the amount of my breakfast total to prepay. It started badly when the hostess completely ignored my party and spoke to the group behind us in line first. The man in the group had to tell her we had been waiting first and they didn't want to skip us in line. The server never asked how I wanted my eggs, just brought them scrambled, even though the menu said sunny side up and I wanted them sunny side up. The breakfast meats seems to be microwaved not grilled, baked or fried. The food was luke warm except the second plate she brought out with the correct eggs. She did not even tell me that the second plate was being made. I had assumed she forgot, since she also forgot the refills on drinks. 20 minutes went by and we were waiting for the check and togo boxes when she looked over and requested another server grab our refills loud enough for us to hear from across the room. She never returned to our table. The second server had to help us to the end of service.
Janice
Stayed 1 night in Dec 2025
