Compare Winery Hotels in Helen

Friendly staff. Clean room Good bfast

Friendly staff, good breakfast, facility clean with big rooms and bathroom. Only complaint is bed was way too soft as well as thin pillows. Maybe other rooms would have better beds. Hotel is about 0.5 miles from center of town. Also it's on a hill, so walking back to room is uphill. We wanted to go back out one night for dessert, but didn't really want to walk a mile round trip and uphill. Overall it's not bad just be mindfull if you have trouble walking it might be a little far to walk.

All good stay

The room was clean and I appreciate the soaps and body wash. However, the bed was very soft, and since we had four guests, we shared beds. I slept on the edge of the mattress and kept falling/sliding all night. At breakfast, the juice machine was out of order. My wife wanted water, but tap was the only water available, unless we paid for bottles of water. If the machine is broken, the water should be complimentary. Tapwater is okay, but too much chlorine and the taste wasn't so great. The rest of breakfast was good.

We booked this stay for our anniversary, and the experience was very disappointing. At check-in, we were told there was no parking near our building due to events and were directed to a distant grass lot. We were also charged an unexpected $39 “lodge fee” that wasn’t disclosed at booking. The desk clerk gave us incorrect directions to our room. After walking around with our luggage and carrying it up stairs (no elevator), we still couldn’t find it. Calls to the office went unanswered. Eventually, another employee told us we were in the wrong building. Frustrated, we decided not to stay. When we returned, we were told the mistake was due to being directed to the wrong building—but we would still forfeit the cost of the room. Expedia has been unable to reach the property, and we’ve received no follow-up after 4 days. Overall, a disorganized and frustrating experience, especially for a special occasion.

Friendly