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SureStay Hotel by Best Western Helen Downtown

2.5 star property

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)
Indoor pool, a heated pool
Exterior
Restaurant
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪5 min walk‬
  • Place, Charlemagne's Kingdom
    ‪7 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(107 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Similar properties

Room, 1 King Bed, Non Smoking, Jetted Tub
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The price is NZ$160
includes taxes & fees
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About the area

Helen

When you stay at SureStay Hotel by Best Western Helen Downtown in Helen, you'll be in the mountains, within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center. .This hotel is 0.3 mi (0.5 km) from Unicoi Hill Park and 0.3 mi (0.5 km) from Chattahoochee River.

What's nearby

  • Helen Festhalle - 2 min walk - 0.2 km
  • Helen Arts & Heritage Center - 5 min walk - 0.4 km
  • Unicoi Hill Park - 6 min walk - 0.5 km
  • Charlemagne's Kingdom - 7 min walk - 0.7 km
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.8 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪Helen Festhalle - ‬5 min walk
  • ‪Campfire Gather Round - ‬6 min walk
  • ‪The Troll Tavern - ‬4 min walk
  • ‪Two Tire Tavern - ‬7 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in Helen with an indoor pool and free breakfast
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 58 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of SureStay Hotel by Best Western Helen Downtown. A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, coffee/tea in a common area, and microwave in a common area. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping on request

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1001 reviews
Rating 8 - Good. 249 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Marcy

The room was not clean. The floor looked like it had not been mopped in a very long time. My white socks turned black on the bottoms so instantly I was concerned about the cleanliness of the linens. The room smelled musty so overall, it was not a great experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Rheanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient to all activities
Stayed 1 night in Oct 2025

10/10 Excellent

Darcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this location due to I was able to walk everywhere, it was safe, the bed was super comfortable, and I enjoyed working with the front desk staff.
Stayed 1 night in Oct 2025

6/10 Okay

Karl

Liked: Cleanliness, staff & service
The rooms are clean. Appliances and furnishings show much wear. Location is excellent, walkable to all amenities.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great staff. No issues.
Stayed 1 night in Oct 2025

4/10 Poor

Kristine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was dirty, property is run down, broken bath faucet, curtains broken and dingy. Surfaces and various things in room felt greasy.
Stayed 1 night in Oct 2025

6/10 Okay

dorothy

Liked: Cleanliness, staff & service
This was the most I’ve ever spent on a hotel for one night but even half that would have been really to much. Property is very old but decently maintained. The bed was clean and comfortable and the continental breakfast was good for what it was.
Stayed 1 night in Oct 2025

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean room. Staff was very friendly & helpful. Location is great for walking to lots of shopping & dining options. Would definitely stay here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved how close the hotel is to the shops. Free parking was nice too!
Stayed 1 night in Oct 2025

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel to walk the strip. Will stay again for Oktoberfest 2026
Stayed 2 nights in Oct 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was lovely. Breakfast was perfect, room was nice and location is great. Woman checking me in was so nice, polite, helpful and friendly. Pool looked a little green to me:)
Stayed 2 nights in Oct 2025

6/10 Okay

Alex

Stayed 2 nights in Oct 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay here. We had a problem with another booking and got moved to this hotel. The lady at the front desk was super nice during check in and check out. It was not a bad walk to downtown.
Stayed 2 nights in Oct 2025

4/10 Poor

Oguz

Stayed 2 nights in Oct 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that this property had no carpet! Clean bedding and clean bathroom. Beds were comfortable but queen would be better. I like that we could text if we needed anything.
Stayed 1 night in Oct 2025

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Oct 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy, perfect location, pool needs updating.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jigar

Construction next door. Other than that everything else is great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Claudia

Stayed 1 night in Oct 2025

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was surface clean, we had two stink bugs crawling on the wall the first night , the next night they were racing each other across the tv , we put them out two nights in row, there was a big gap at bottom of door. Could hear the room next to us all night and in morning when they left, not to mention new construction in lot next to our room.!I did enjoy the town, if I come back will stay else where.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Very convenient location.
Stayed 2 nights in Oct 2025

10/10 Excellent

James, White

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customer and will continue!
Stayed 1 night in Oct 2025

4/10 Poor

Alexander

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good: - The employees at the front desk were great. - The location is very convenient for walking around Helen. Bad: -The mattresses were thin, hard, and just had a generally cheap feel. - The TV remote would turn on the television but nothing else (making it useless). - The refrigerator was broken. - The curtain was broken so it had to be rigged to actually cover the whole window. - The toilet seat wouldn't stay up. This place has a Motel 6 feel but with a Hilton price.
Stayed 1 night in Oct 2025

10/10 Excellent

Terry

Stayed 3 nights in Oct 2025