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SureStay Hotel by Best Western Helen Downtown

2.5 star property

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)
Indoor pool, a heated pool
Exterior
Lobby
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

View map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪5 min walk‬
  • Place, Charlemagne's Kingdom
    ‪7 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(104 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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Room, 1 King Bed, Non Smoking, Jetted Tub
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About the area

Helen

When you stay at SureStay Hotel by Best Western Helen Downtown in Helen, you'll be in the mountains, within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center. .This hotel is 0.3 mi (0.5 km) from Unicoi Hill Park and 0.3 mi (0.5 km) from Chattahoochee River.

What's nearby

  • Helen Festhalle - 2 min walk - 0.2 km
  • Helen Arts & Heritage Center - 5 min walk - 0.4 km
  • Unicoi Hill Park - 6 min walk - 0.5 km
  • Charlemagne's Kingdom - 7 min walk - 0.7 km
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.8 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪Helen Festhalle - ‬5 min walk
  • ‪Campfire Gather Round - ‬6 min walk
  • ‪The Troll Tavern - ‬4 min walk
  • ‪Cowboys & Angels - ‬6 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in Helen with free breakfast and a 24-hour front desk
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 58 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of SureStay Hotel by Best Western Helen Downtown. A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, coffee/tea in a common area, and microwave in a common area. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Reviews

SureStay Hotel by Best Western Helen Downtown Reviews

8.8

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 589 out of 1006 reviews
Rating 8 - Good. 255 out of 1006 reviews
Rating 6 - Okay. 96 out of 1006 reviews
Rating 4 - Poor. 37 out of 1006 reviews
Rating 2 - Terrible. 29 out of 1006 reviews

Reviews

8/10 Good

Angi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We had a jetted tub room and the tub leaked the water out about every 20 min.. was not happy about that.. they had no maintenance till morning to look at it...
Stayed 1 night in Sep 2025

10/10 Excellent

Alyssa

Stayed 2 nights in Sep 2025

10/10 Excellent

William, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff. quick check in
Stayed 2 nights in Sep 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Demarcus

Stayed 2 nights in Aug 2025

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

The room was clean and modern. The location was perfect for walking everywhere. Parking was easy and free. Front staff was kind. Free breakfast was really cool, they have jimmy dean biscuits that you can microwave. I thought that was clever and a great idea to still offer a warm breakfast.
Stayed 1 night in Sep 2025

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown was an easy walking distance from the hotel with sidewalks.
Stayed 1 night in Sep 2025

10/10 Excellent

Celia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helen excellence

The hotel was excellent…5 stars
Stayed 3 nights in Sep 2025

10/10 Excellent

christine

Stayed 1 night in Aug 2025

10/10 Excellent

Cindy, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff (especially Ireland and Bailey), newly updated rooms, very comfortable pillow top beds. Walkable to the center of town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean
Stayed 1 night in Sep 2025

10/10 Excellent

Lilibeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are helpful and very accommodating. It is an old hotel but well kept. Walking distance to all the restaurants. Across from the Mountain Coaster. We will definitely stay at this hotel again.
Stayed 2 nights in Aug 2025

8/10 Good

jayprakash

Good
Stayed 2 nights in Aug 2025

6/10 Okay

Ladye

Stayed 2 nights in Aug 2025

10/10 Excellent

Pandora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great this is a great place to stay. The only thing I would recommend is updating air conditioners.
Stayed 1 night in Aug 2025

8/10 Good

Zakhery

Stayed 2 nights in Aug 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great. We had the room with the jetted tub and it was so relaxing. The housekeeping went out of their way to be kind to us. 5 stars
Stayed 2 nights in Aug 2025

10/10 Excellent

Veronica

Stayed 1 night in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities
Room and pool were clean. Staff friendly. The property is older and needs some maintenance, most critically needs to replace the air conditioning units and the refrigerator froze my food. It was so handy to be able to walk to everything. I would stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice old motel/hotel right downtown Helen. Cheap price. Service was very nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to downtown of Helen
Stayed 2 nights in Aug 2025

8/10 Good

Melissoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very nice, a little outdated, but overall clean and the sleeping environment adequate. I would very much stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Demarcus

Travelled with family, Travelled with group
Liked: Amenities
The Staff The Setup How Clean They Were The Breakfast Everything
Stayed 2 nights in Aug 2025