Book Hermosa hotels

Loved it

One elevator was broke. There were no water bottles for sale and we arrived late. The front desk associate was very accommodating and friendly. My 90 year old mother in law was assigned a room clear on the opposite end of the floor and we had specifically requested her to be across the all or as close to our room as possible when we made the reservation and had to get a new room. It turned out well. Thank you

I liked the atmosphere and the Diamond Belle saloon next door.

People were very nice. The room was very clean. However the ironing board was broken, then refrigerator didn’t work and some of the amenities in the bathroom were missing.

We did find this listing to be very misrepresentive to the actual property. The listing online mentions all of these things that we’re not available to us: -Gift upon arrival -Champagne service -Mountain View (hill view above hot springs is not the same) -Black out drapes (no way to block afternoon sun or evening moon and street lights on main window) -Dining table (no table provided inside) -Coffee/Tea (there was no tea on offer) -Outdoor pool access (no pool) They advertise this property like it’s on a resort vs an RV park between two main and busy roads. The “rooftop terrace” has no outdoor furnishings. Just a flat rooftop. The shower door does not close all the way and there was hair under the shower mat, towel and shampoo bottles. At the coldest temperature setting we were still broiling inside during the afternoon sun and retreating outside provided no relief. We eventually settled on the mobile home office porch to escape the sun. All that in addition to the stress at checkin. No welcome email with instructions. Called the number provided by Hotels.com for pre check-in as requested with no response. Arrived at property and contacted number(s) on RV park office door until finally was directed to your number. Texted with no response. Called with someone stating it was wrong number. Than was finally contacted by the owner with proper key code (40 min after arrival) . All this very opposite of the fancy champagne welcome we were expecting. So disappointing.

Inn was perfect for us quiet, friendly staff and affordable.