2/10 Terrible
Rebeca
Travelled with family
17 Mar 2025
Disliked: Staff & service, amenities
The manager and the lady working the desk when checking in was very unprofessional and broke the law. I have a service dog and they were giving me a hard time and asking a lot of questions and we were not the only one they did this to that night. I even showed the lady behind the desk the service animal support vest and still charged me for the dog. The bed only had a flat sheet on the bottom of the bed instead of a fitted sheet. When checking out I tried talking to the same lady that checked us in and she said she was not going to talk about it. This is the only Best Western that I have been to that has tried us that bad and told us if we don’t pay for the dog then we can’t stay but yet they had already charged my card for the stay. This is how we get treated being gold members then I will never go back to Beat Western again.
Rebeca
Stayed 3 nights in Mar 2025