4/10 Poor
Caitlin
Travelled with family, Business traveller
19 Mar 2025
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed at this location many times during the Houston livestock show and rodeo. I travel with a service dog and I have never had a concern at this property. Since it is close to the med center it is common to see service dogs. The property has gone downhill and is littered with handwritten signs from the staff. After I had been there two nights the manager on duty suddenly had concerns about the size of my dog. She brought out a pet policy, which I was happy to acknowledge and sign, but I did point out the service animal exemption and offered to show my dogs registration card, even though that is legally not necessary. Even after I signed the policy, this manager followed me up to my room on the second floor to provide only one page of the two page policy to me. She made my stay incredibly uncomfortable on the last night. We were concerned that we would be evicted from our room. It caused an inordinate amount of stress when my son was preparing for a competition the next day. The staff at the hotel, had dogs sitting in cars throughout the day. There were multiple dogs around the property. And, after this incident, a gentleman who was taking out trash for the Motel started cat calling my dog and trying to get him to react in someway. Thankfully, even though he’s young and still in training, he did not react to this stimulus. I felt like it was a set up to try to get a reaction and have a reason to evict me. It is obvious that this property has changed ownership or manag
Caitlin
Stayed 3 nights in Mar 2025
