2/10 Terrible
Susan
Travelled with family
9 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived in a snowstorm and there were no lights at the entrance of the hotel off the main road.
We booked a 3 bedroom villa for my moms birthday, when we checked in we were given a suite in the beach house down the hill and away from the main hotel. 2nd floor walk up, we expected ground floor.
The unit was much smaller than the pictures shown and the square footage much smaller than indicated. The unit was a 2 bed with an adjoining room to make it 3.
The unit was dirty. No remote for TV , the heat was not turned up. The outside light did not work. Then we went for dinner in the main hotel and returned to our unit with the front door wide open, wet boot prints inside up a back entrance, curtains and sliding glass door opened. We panicked thinking someone had broken in.
We are 3 women in the dark an no other guests or cars at the area we were in.
I called the front desk to report a break in and the man explained he had been in our unit to to turn off a smoke alarm ( there was no smoke) so he didn’t know why it was on but he shut it off opened the sliding glass door and then left but forgot to close the front door.
This is completely unacceptable.
We complained in the morning to Jessica the front desk who was very nice and tried to be helpful, she offered to move us to another villa, which we accepted ( no hot water) and was going to discount our stay but couldn’t as be booked through Expedia. We are not happy
Susan
Stayed 2 nights in Feb 2026
