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Clean room. Staff. Breakfast.

The staff was great, the drinks were good, the food is ok... The hotel itself is nice however the surrounding outside area looks almost dystopian.

The mattress was so old it had a dent in it forcing me to sleep lop sided. The property allowed pets but the pet area had not been cleaned so was full of poop, it was hard not to step in it. There were no poop bags or trash can in pet area so it appears that people just didn’t pick up after themselves and staff were not cleaning the area. Staff were perfunctory but were having personal conversations with each other as they were checking you in as if you were the distraction not the customer.

Our stay was deeply disappointing and far below expectations. From the moment we arrived, the hotel had an unpleasant odor that lingered throughout our time there. The front desk staff was unwelcoming and unfriendly — not even a simple smile or a warm greeting. For a hospitality business, the lack of basic customer service was truly disheartening. The elevator was old and in poor condition, which added to the overall rundown feel of the property. The entire place looked like an abandoned building — dusty, neglected, and poorly maintained. Our room was the biggest letdown — the pillows had a bad smell, the bed sheets had visible stains, and the carpet was visibly dirty. There was also no complimentary slippers provided, which is a basic amenity expected at any decent hotel. Dust was everywhere, making the room feel like it had not been properly cleaned in a long time. To make matters worse, the in-room telephone was not working, and neither was the hair dryer. I had to use my own personal cellphone just to contact the front desk to report the issue. Their response was completely unprofessional — the staff simply said she didn’t know why the electrician hadn’t fixed it, with no apology, no follow-up, and no attempt to resolve the problem. This level of negligence and indifference is unacceptable. For the price they are charging, this is completely unacceptable. A room in this condition should not cost more than $40 per night — and even at that price, the cleanliness and service

After you book on Expedia, this property will hold an additional $100.00 "deposit". I got in at midnight and they spring that fee on me. I paid it but they said they didn't receive the payment "on our end" even though it had come out of my account under BEST WESTERN in my banking app. So they made me pay the $100. 00 fee AGAIN or they said I would have to find somewhere else to stay. Scary and disgusting If I knew I would be shelling out over 300.00 I wouldn't have been staying at this wet dog and pennies smelling rot hole.

I stayed at this hotel for 2 days and had a good stay. The room was older, and okay, and mostly clean. The shower could use a good deep cleaning in the corners, but other than that no complaints. The hotel staff at all levels was the best I have seen in many years. Every staff member was professional and genuinely happy and helpful. It was very nice to see a welcoming greeting when I arrived and during my stay. A+ for all of the staff. Don't let any of them go.