Compare Family Hotels in Kalaoa

Everything was wonderful except our room was placed furthest away from the main pool and bistro/breakfast. It’s very difficult for someone with disabilities to go back and forth from our room to the main area. We made our concerns known to Kai but he said there was nothing he could for us. It felt like he didn’t really make a concerted effort and just said everything was fully booked. This was on a Wednesday evening. There was barely anyone walking round and there were only 2 cars parked by our building, so that made no sense for a fully booked premise on a Wednesday evening.

Location was great. Walkable to town which is right there. Partial view room was great. Had our own “back deck.” Water and ice machine were nice. Coffee bar in the am was very basic. Just coffee. Pay for parking $25/night and make sure you park in the lines. We received a less than polite call informing us we were parked over the lines (I explained it was bc the person we were next to was over the line) and was told they would just charge us for two spaces then. Staff was less than friendly. I received one friendlier good morning during our two day stay. Pool looked nice. Entry way ambiance was nice but it didn’t match the rest of the hotel.

Room: clean, nice space with ocean view and would use again. Our room had a noisy A/C that I don’t is common throughout the facility. Staff: nice, helpful with giving ideas of things to do, Don’s Mai Tai restaurant within the facility had GREAT food. Visit Hawai’i atleast once in this area, Kona side was sunny for the most part during the late April to early May time. Would do again.

Swimming in the lagoon was great! Food was delicious, but overall everything was very overpriced...and $48 per day to park was ridiculous.

All the furnitures in the room are very aging and staff are not very professional as check-in is required to go to 2 different places and handled by different people which is fine, but kept trying to promote their other paid services or tours is not bringing a good experience.

Kitchen was very well supplied. They even had ice packs.