Compare Luxury Hotels in Keauhou

Nice property, our go to anytime we stay on the Big Island. It's in a great location near Kona, the airport, and a lot of activities. There are a lot of things to do at the property as well, including a pool, volleyball courts, grills, etc. The room is very spacious. It has a full sized kitchen, washer/dryer, dining room, and living room. It also has nice sized rooms and bathrooms.

The location was beautiful and my husband and I were excited to stay at a place with its own pool. Unfortunately, the host was not friendly or welcoming from the start and then accused us of lying when we had to leave 1-day early due to an infestation of bugs (large cockroaches, large ants, millipedes). I pointed out to the host that the screens on most of the doors/windows had various holes, but that was ignored and I was accused of leaving the screen doors open, even though we were diligent about closing them immediately upon entering/exiting. I also pointed out that the valance on the blinds broke off when I opened the blinds and then later was faulted for that, even though the blinds were old and loose. I was insulted via personal text messages and told I was a liar. The host was the actual liar and tried to gaslight me when I shared a photo of a large cockroach we caught in the room (one of several). He called the cockroach a beetle (a "Kona Cruiser") and said they were nothing to worry about. I have never been accused of lying or received rude messages from a host for simply pointing out needed repairs and an obvious bug problem. Also, the hosts left very religious media (dvds/books) in the room that were homophobic and intolerant of diverse beliefs. The place would be great with a different host and much-needed repairs. This stay really affected us mentally for some time afterwards and put a damper on our time in Hawaii. Guests beware.

The front desk overcharged me when checking out and was super rude when sorting it out. I confirmed every single expense and credit one by one, did the exact calculation right in front of the lady, and the lady kept saying my calculation was wrong. Finally, someone else came to help and sorted it out. NO APOLOGIES at all the entire process. She made me feel it was my mistake not theirs. Front desk assistant should at least graduate from elementary school to do simple math. The elevator close to parking lot was very stinky. Room was with carpet so smelt wet during rainy weather. Will never come back again to this property! So disappointing.

We four adults enjoyed our stay here very much. The condo is spacious with excellent amenities. Kitchen was amazingly well stocked. The condo is older, as other reviewers have noted, and there are a few issues that need addressing. The owner, Ashok, was easy to communicate with. We were present during a huge storm, and there were a couple of issues with that, but probably to be expected. Overall, a very good value.

Great views from lanai and master bedroom, AC could’ve worked better as I woke up multiple nights covered in sweat. Easy check in and out

Ocean was close and you could hear the waves