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The Mirror Hotel

4.0 star property

Photo gallery for The Mirror Hotel

Outdoor pool
Desk, soundproofing, iron/ironing board, free wired Internet
Terrace/patio
View from property
Lobby sitting area

Reviews

4.0 out of 10

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Bar

Explore the area

View map
KN 5RD Near Kisimenti Roundabou, Kigali, 250
  • Place, Stade Amahoro
    ‪10 min walk‬
  • Place, BK Arena
    ‪13 min walk‬
  • Place, Rwanda Development Board
    ‪17 min walk‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪4 min drive‬

Room options

View all photos for Economy Room

Economy Room

Economy Room

  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room

Desk, soundproofing, iron/ironing board, free wired Internet

Standard Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Desk, soundproofing, iron/ironing board, free wired Internet

Deluxe Room

  • 24 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Desk, soundproofing, iron/ironing board, free wired Internet

Junior Suite

  • 24 sq m
  • Sleeps 2
  • 3 Queen Beds

View all photos for Family Room

Desk, soundproofing, iron/ironing board, free wired Internet

Family Room

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite

Desk, soundproofing, iron/ironing board, free wired Internet

Executive Suite

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Kigali

Located in Kigali (Remera), The Mirror Hotel is within a 5-minute drive of Stade Amahoro and Kimironko Market. .This spa hotel is 1.2 mi (2 km) from BK Arena and 1.7 mi (2.7 km) from Rwanda Development Board.

What's nearby

  • Stade Amahoro - 10 min walk - 0.9 km
  • BK Arena - 13 min walk - 1.2 km
  • Rwanda Development Board - 17 min walk - 1.5 km
  • Kimironko Market - 3 min drive - 2.3 km
  • Kigali Convention Centre - 3 min drive - 2.3 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 6 min drive

Restaurants

  • ‪Master Grill - ‬6 min walk
  • ‪Sol e Luna - ‬8 min walk
  • ‪Legacy Lounge - ‬15 min walk
  • ‪Asian Kitchen - ‬5 min walk
  • ‪KFC - ‬14 min walk

About this property

The Mirror Hotel

Hotel in Kigali with 2 restaurants and a full-service spa
The Mirror Hotel offers 60 accommodations with complimentary newspapers and complimentary bottled water. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and slippers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Stay in one of 60 guestrooms featuring flat-screen televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and slippers. Conveniences include phones, as well as desks and complimentary newspapers.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and a television in a common area.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage.
Onsite venue - This restaurant specializes in Italian cuisine.
Onsite venue #2 - This restaurant specializes in international cuisine.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Shared refrigerator

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 4 floors
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property
Children under 15 years old are not allowed in the spa without adult supervision

Property is also known as

Mirror Hotel Kigali
Mirror Kigali
The Mirror Hotel Hotel
The Mirror Hotel Kigali
The Mirror Hotel Hotel Kigali

The Mirror Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 15 reviews
Rating 8 - Good. 2 out of 15 reviews
Rating 6 - Okay. 3 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 8 out of 15 reviews

5.0/10

Cleanliness

4.6/10

Staff & service

3.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Currently not operating!

The hotel was under renovations when I went there so I could not stay. When hotels.com attempted to email and call the hotel to confirm a refund with them via email and phone, they did not respond - so I may just be out the money and never stayed there.
Stayed 2 nights in Jan 2022

4/10 Poor

Robert, Los Angeles

Disliked: Cleanliness, amenities, property conditions & facilities
The sweat stained pillows had no covers, the walls had water damage. The room had a stale smell to it. The bathroom was dark and dingy but had excellent heated and pressured water
Stayed 1 night in Dec 2019

8/10 Good

Firoz A

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Horrible, loud music from opposite club till 5 am every day.
Stayed 1 night in Aug 2019

2/10 Terrible

Sylvesters

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth your money

Service was devastatingly poor. My first night I was checked into a room that was not clean and the toilet was not working. The bed was extremely small and mattress completely worn out. The hotel could not also keep control of the noise levels in the hotel as there were rowdy guests staying in my floor who kept up and made noise all through the night. The breakfast menu was very disappointing- for instance on Thursday morning the only options available were vegetable soup, french fries and boiled eggs. Service at the restaurant was also extremely slow with food orders taking up to 1 hour and waitpersons quite slow in approaching and responding to customer queries. I would strongly not recommend for either a long or short term stay. You might have to reconsider removing the hotel from your listing to protect your reputation.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible experience of this so called Mirror Hotel. I had booked the hotel through Expedia and reservation was confirmed. But when we reached to the hotel in the evening, they said there is no vacant room reserved for us as confirmed during booking.. How can a hotel say like this ??? They transferred us to a hotel called Classic Hotel. But the facilities there were not up to he standard what we booked and paid. So I recommend all the guests not to book this Mirror Hotel. Narayan Bhattarai emeil: bhattaraikainlo@hotmail.com
Stayed 2 nights in May 2019

2/10 Terrible

Pyndiah, Kigali

Liked: Cleanliness, staff & service
Disliked: Room comfort
The was very noisy, very loud music till very late. Bathroom very poor.
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Was just okay

Helpful staff, the bedsheets needs whitening; It doesn’t look clean. The reading table needs a reading light, the room is not bright enough and the more so for reading/working
Stayed 1 night in Sep 2018

2/10 Terrible

Alistair

Disliked: Staff & service, room comfort

Terrible, terrible hotel. Avoid at all costs.

The staff at this hotel are deeply incompetent. Every mistake that they could have possibly made, they did. They lost my booking. They tried to charge me at checkin, despite having prepaid in full through hotels.com. I booked a suite. They gave me a normal room. They forgot about my laundry - twice. They failed to clean my room or replace the used shampoo. It was so bad that I ended up checking out a day early and going to a different hotel. When checking out, they tried to charge me for another guest's meals. What a bunch of amateurish fools.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

The Mirror Hotel, Kigali, Rwanda

lInitially the hotel seemed nice.We quickly learned it should have been a 2*, (definitely NOT a 4*). We didn't get the welcome drink we were promised. Free wifi that was advertised never worked; we weren't able to check into our flight in advance. The shower in our room had no hot water;the shower from the room above us was leaking into our shower. Our friends' sink had no cold water.At dinner, nice view by the pool, but we were in complete darkness & couldn't read the menu. We asked for some light; they offered nothing. We had to go back to our rooms to get flashlights. Ordered pizza;30 min. later we were told the pizza oven wasn't working. So we ordered BLT's; 15 min. later we were told, sorry, they had no bacon. We ended up with a hamburger that was mediocre. The rooms were small and in need of attention. Our friends' room had wires sticking out from the walls where outlets hadn't yet been attached, and places that needed plastering or simple detail work to clean up paint overspill. The worst, however, was that we stayed here to get a good night's sleep before a very long flight the following day. The place next door is a night club, and all night long we could hear yelling & very loud voices as if we were in a tunnel (even wearing ear plugs). Oh yes, then there was the cigarette smoke that wafted up into our room all day & night, even though it was a non smoking room. The only reason I'm giving it 2* is because of appearance. But you can't tell a book by its cover.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

They are many other choice than this hotel

This is a new hotel, The hardware is okay, no complaint for Rwanda standard. BUT BUT, the service is terrible. There is no TV channel, no WiFi in the room(It was stated TV and WIFI provided in rooms), I called the reception asking for service many times, after 2 hour nobody came, I called again the reception said very rudely "I know, but I do not care" and hung up. The software is terrible, other than software the rest is okay.

2/10 Terrible

Musa

Stayed 1 night in Jun 2025

2/10 Terrible

Rachel

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel

WORST HOTEL SERVICE EVER! After flying from brussel Airport, just wanted to do my test and sleep. Lucky i found a new hotel Woud Never recomend this hotel for Europees are as last min boeking
Stayed 1 night in Sep 2020

6/10 Okay

Alfred

Liked: Cleanliness, staff & service, room comfort

Nært flyplassen, ikke for lange opphold!

God frokost og ok seng, men det var mye støy på utsiden av hotellet. Det var ikke varmt vann i dusjen. Bassenget hadde grønt vann

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort